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Prompt action and responses to queries that I had.
satisfied this time now you done the job
Even though the service was excellent there is always room for improvement thus the 4.5 star.
excellent all round.
Because I made a booking for a simple job to be done whilst I waited. It took an age and you did more than i asked for which wasnt necessary
Great job from the team.
Friendly and good coffee.
I took car in for 3 year warranty check and MOT. All went really well .On my drive home I heard a commercial on the radio saying that Cooper BMW Norwich were offering free MOT tests. Id just paid over £1000 which included £40 for the MOT.
The garage undertook the service as described. I decided to wait as I was informed the work would take around one and a half hours . it actually took two hours.
Dealing with staff was very good as stated above estimated timings were out because car required a long lasting re-programming stint
Good service, well handled
The quality of work is outstanding and I was kept up to date with the work carried out on my car.
Disappointed that wasn't told at time of booking service that I would be paying for it as it was over mileage for service package. A reminder at time of booking would have been helpful
The service details were well explained and issues effectively resolved.
Please note my correct address for future correspondence is. 10, Cantley Lane,Norwich, NR4 6TA
Very prompt and courteous service
I wouldn't say that completely satisfied does it. I am quite blown away. Your people are lovely and competent and the cars are to die for - except you 4WD which I think are visually clunky. I went for one of those originally but changed to a saloon.
On the whole very pleased but job took longer than expected
At the end of my visit the car was cleaned inside and out but the wheels where left dirty?
The service was stress free which was a big plus.
All completed on time and advised of issues that needed to be addressed from the service team in such a nice way.
Spoilt on collection as when I started car the radio was on threshold of pain on a station I never listen to
Just one small improvement required - there was too much background noise to hear the video report
Everything went smoothly, offered coffee etc, while I waited
I have had cause to recently take my car to Cooper Norwich each time with a puncture to a run flat tyre. Each time the service staff did their utmost to get me mobile again.
Courteous Service staff. Work completed when stated. Car hoovered and washed
My last Mot cost me £350 because I had 1 bulb out. I had the outside of my car washed ax part of the service. After such a high invoice, it would have been a nice touch to clean the inside as well.
Given special offer of free MOT on this and all future MOTs in recognition of BMW regular servicing and repairs over its life to date
Not all people work 9-5 so dropping car off early was not a option
Very friendly and helpful.
job done swiftly and efficiently . pleasant staff
very helpful and gave me a time and it was spot on
Service completed on time
Always excellent service
Fitted my service in at short notice. Friendly and accommodating staff.
Good service throughout appointment
Because I was very satisfied
There was nothing to complain about. The service was carried out quickly and whilst it was happening i was able to look around and choose my new car.
Nothing to reduce satisfaction of experience
kept me informed
Great communication, no hidden extras, open and honest.
No issues at all with the work / visit
All work was completed without any fuss & to a very high standard
Cooper Norwich made me feel very important to them and always make you feel welcome
Only reason I knocked 1 start off was my car was not hovered or washed when I picked it up which was a little disappointing.
The staff are friendly and helpful
Job got done in the time agreed
The car drives better.It was returned to me within a few hours.Everyone was so helpful.
First time visit to dealership as a customer. Service was completed on schedule and staff very helpful.
Warranty problems were completely rectified
As above , and the treatment from everyone is very Professional .
Good all round service
I always feel extremely well looked after - I have known this BMW centre for over 12 years and know a few members of staff, who never fail to make me feel welcome.The only drawback is being surrounded by lots of very tempting, new cars....
Speedily completed - hassle fre
So far work carried out working perfectly
Good customer relations
The warranty work was carried out as requested but one part was placed on back order for 2 weeks meaning I would need to return to the dealer. Due to the availability of loan vehicles my appointment could not be booked for a month.
MOT with a plus. Really helpful about my handbrake adjustment concerns
It is an agreeable experience as the staff are very welcoming and efficient
Easy process, in and out very quickly on the day in question.
From booking to reception and completion of service
Always willing to fit in servicing or remedial work to suit the client.
Service received was excellent, only comment is that courtesy cars have a very long lead time, so much so that its impractical to wait that long.
Price match and great customer service
Bceause I was completely satisfied that the job required was completed to my satisfaction and promptly.
Mr Mark Small, After Sales Manager dealt with the issue I had in a professional, efficient and friendly manner which totally reassured me and put my mind at rest
the service was completed to time and all questions were answered.
The staff were friendly and helpful, even when the shop floor was incredibly busy. They were also very accommodating with the provision of a courtesy car, despite high demand.
Simon and Chris never fail to deliver what I require. Repeat business assured.
As I said earlier, James is a diamond and makes sure everything is just perfect.
Final paperwork and info was carried out very smoothly, great coffee and informative handover.
the whole experience made me feel excited
I received excellent advice, guidance and pure professionalism throughout the purchase of my new car
As on my above answer the customer service was brilliant by the way i really think Gavin from norwich branch who deals with mobility cars deserves a bonus
Over a number of years my wife and I have visited Cooper BMW Norwich and have always received a friendly and helpful service from the staff both in sales and service.
Attentive and helpful service from the moment we stepped into the dealership. This was maintained throughout the purchase experience and in after-sales follow-up.
Excellent service, sales person and Geri very knowledgeable