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If it were not for my reply above it would have been completely satisfied. I was otherwise well looked after and was made to feel valued.
Nothing could be better ... except you can 'ask' me if I wanted my car collecting instead of hoping I'd drop off
Excellent service, the staff are all wonderful!
Prompt service, video nice touch
Lovely to deal with.
Fast and efficient
Everything is done to a high standard and u hi up get a video of the inspection.
As above I think the staff (other than the fab man who helped me) could have been much more friendly & encouraged to think outside of the box to make the customer feel more valued.
Cooper Norwich were extremely helpful, kept us informed of progress and completed all work to a high standard. However as we were leaving we noticed a service indicator lamp had not been reset but this was quickly done after speaking to reception.
Excellent service and great team
Shocking didn't know my car was was even back at the shop in Norwich. So that delayed the process of the car being fix.
Purely the fact anything provided by BMW is very expensive, little things like wiper blades, rear approximately £40, same make Halfords fitted £14 and of course labour charges are astronomical, way too expensive
Took X5 in for Tailgate constant rattle took car home tailgate would not close on button, rang service spoke to Eve Lemon who immediately raised a job card for next day. Took X5 in next day and problem was sorted by someone called John Took 30 mins.
Work was completed well within the time frame given, I was kept informed of what was happening and everyone I spoke to was very polite, friendly and knowledgeable
As per previous answer
From booking service and MOT to completing at the stated time on the day all went very smoothly
time was longer then I was told it would be
I would NEVER buy a car from another company, this was my first time and i was scared and nervous about doing it all but with the support i had it was a pleasant experience.
Coopers have always been professional and very helpful and are a credit to the BMW brand.
everything went to plan!
Loan car was available as planned asked for a 3 series as probably changing mine next year which the service advisor arranged, Received a video and a call to say the car was ready for collection
Cooper Norwich they are Simply the Best, All I had to do was just sit back and enjoy the buying experience, Our Sales Executive Nuala she was fantastic she took care of everything she delivered seller customer service she is an absolute credit to BMW
I have never been disappointed with any of the helpful people
It was a big help.
I find the service staff I meet at Cooper Norwich to be helpful and attentive. I think they look after the car well but I feel rather detached from the process. (I am used to and enjoy being able to do more things myself than I can with this car.)
When booking, I was told it would take 'max of 2 hours' for an oil service and during same conversation also told there was a car service into Norwich. I didn't appreciate that the max 2 hours was ONLY for a 'while you wait' service; it took 5 hours
Service completed, defects rectified, car washed, collected and delivered from home.
Prompt warranty service and knowledgeable staff
Job done quickly and to high standard.
I like to get my car serviced every year and this seems to cause problems as the staff don't seem to know how to react when the computer says it doesn't need a service.
Easy to deal with, friendly staff, regular updates
The above answer to 1 covers this well.
Service team were professional, personable, engaging and efficient and I feel valued me as a customer whilst taking care of my vehicle.
Not the customer facing experience from the Service Dept the Sales force would hope for.
Staff are always friendly and helpful. I am kept apprised of what is happening with my vehicle and there is a comfortable waiting area. Work on the car is to a high standard - I like the video report & the car was cleaned after the service.
Refer to Haja Ceesay who has the full history.
There was a lack of understanding about investigation charges and warranty excess that may have to be paid. I had to ask that the service manager was consulted for clarification. This was to ensure I wasn't overcharged.
They did what they said they'd do on time. Only the simplest service so not more to say. I do value the clean which is included
Boot was missed in complementary wash and clean otherwise it might have been a Completely Satisfied
Initial misunderstanding regarding what was covered within the service was rectified by the sales manager
Staff are friendly and they always manage to fit me in! The smart bay guys worked magic on my wheels when they went for a colour change!
Great service and for the first time I got to use a curtesy car, which was great.
Just a good no nonsense service
Service took much longer than predicted. A nail was found in the tyre (not yet causing a pressure drop). I was offered a replacement tyre of a different brand to the factory fit (rather expensive), and not told that current brand can be repairable
After being told the service would take an hour and a half I decided to wait for it at the showroom. After 2 hours I asked how much longer it would be & was told it was just being washed so wouldn't be long. After 2 and a half hours it was ready!
its was OK.
Service good and welcoming on arrival, however you can never get a courtesy car or pickup service.
1st class service as always.
Only prevented from awarding 'completely satisfied' because of [poor quality sound in the follow-up video and no response to an email asking for clarification.
Very courteous people, prompt service, well looked after.
Easy to book, quick to carry out, decent waiting area and pleasant staff
Nothing is too much trouble Never, ever have I taken my car for a service anywhere and had a taxi sent to pick me up when it's done - fantastic
Good service given on the day and very good car loaned for the day but needed to return at a later date as in car service reminder/due had not been reset - this required a round trip of 76 miles (1 hr 25 minutes) and a 1hr. wait in the showroom.
Looked after far better than previous poor experience
Chris I'm sales was spot on & very helpful.
Eve kept me up to date every step of the way whilst my car was being done
Booked in for an oil service. Expected time while i chose to wait was approx 90 mins. Car wash was also offered. However time waiting was more like 3 hrs. Due to loaction cooper should offer more courtesy cars to take out whilst car is serviced.
They did what was requested while I waited plus picked up the need for brake pads which was also done while I waited saving a further apointment and trip to the dealership
Speaks for itself
As always, a job well done.
Everyone was really polite from the reception to the service nothing was to much trouble
easy to book, very friendly and helpful staff. Extra points for sending me a visual health check video of my car while up on a ramp. Also the wash and clean afterwards show that you do care for your clients car.
Iwas fitted in faster than I expected on a Friday
The servicing was carried as discussed with no 'nasty surprises.' The staff are all very pleasant and the charges, not outlandish.
On this visit everything went smooth, booking in was on time, loan car ready, was updated during the day and car was ready on time.
For a two year full service the engine seems more louder
Delay before being able to book car into service due to loan car avialbility.
Because I was completely satisfied.
Car sorted, in time, no surprises and pleasant and helpful person serving me
Manager, Jonathan Robinson, is top class
Compared to other car dealerships I've visited cooper BMW is probably the worst.
Great experience, from dealing with the documents to picking the new car up! Brilliant.
Very satisfied, even had car cleaned after having MOT
Could not fault anything. Although fault not showing I was reassured it was worth checking
Good service and well looked after by the staff.
Everything dealt with as explained with good communication
No change from the last survey.
Paying over £100 to rectify a software problem with the idrive system annoys me.
Getting too expensive for the services required -- too much 'show' and glamour for work that can be done at smaller service stations / providers
Because all the people were helpful
Cooper Norwich arranged 50% discount with BMW for the repair of the gear selector
Yes i was given a courtesy car but i was not given updates , not once did anyone ring with an update as to what was happening , when i did phone the info i was given was nothing to do with us anymore BMW Germany dealing with the issue , j
your staff made the experience - fantastic throughout
Thanks to everyone
I was advised in advance that my car was shortly to be in need of its first MOT. Having booked it in for this and it's service I was sent a reminder. The whole process was carried out in the dealership's usual very satisfactory way.
Very good service department
Single out Kyle for his factual guidance, owning the (warranty) issues and ordering ahead of discussion.
no problems at all
Service with Coopers BMW is always reliable and friendly
MOT and car wash, supposed to take 1hr 30 mins. After about 2 hrs. I started asking if my car was ready ; "No, waiting for paperwork and wash". Eventually I was insistent as I noticed my car had sat out front for some time. 2hrs. 40 mins. after pushi
Kept informed Flexible collect times Disappointed that my tyre pressures weren't sorted so still have the alert despite a £300 bill
I had MOT on my 335 & it passed fine, but not totally happy about advisory on front discs just because they are rusted on out cm even though no wear on them!!!!
Very disappointed in the lack of response to my concerns . Every time I have requested a courtesy car as I live 25 miles away, there has never been one available!!! Amazingly poor record for three years.
All very polite
The front brake pad service was done well but the warning was not reset and still reads 1600 to go after the job has been done.
I have dealt with Coopers ( previously Lind) for many years , they really have upped there game recently. I really felt they genuinely cared.
Work completed on time.
Very polite, prompt at service reception and keeping me advised on how the work was going, also if I needed to go to the close by shopping complexes they would have taken me and picked me up when the car was ready.
Good service and curtesy car provided
Would have given 5 stars but no Wi-fi while I waited - think there was a system fault.
Kept informed and punctual
Expainained what they had done to check the problem and offered a solution
Cost of an oil change
It was carried out with the usual efficiency I have come to expect
I had to stand waiting in the reception area for some time - between 10 and 15 minutes - when dropping off and picking up my car. I think some seating for customers would be appreciated. No courtesy car was available for more than a month.
didn't find staff friendly. car was missold from cooper teeside.
Cannot fault it, finished the car quicker than the time given but forgot to turn off the service warning light.
Staff were very helpful after the first blip but still a large unexpected and additional cost to running the car
The Service Engineer was very prompt in finding the defect and giving assurance that the full service and component replacement will be completed for collection of the car at the end of the day.
The staff made the entire process as simple as possible - from booking to arrival, providing alternative travel arrangements and collection/handover.
The service agent could have been more helpful, received a very good service and everything was explained in a clear and concise manner. Maybe it helped the agent had the same surname as me!! although we are not related
They looked at.the situation and quickly rectified any mechanical and technical issues and indeed more besides. The young lady arranged for a car to pick me up and take me back to my car and gave me the keys and was very polite, kind and professional
Long wait for warranty wheel photos and decision. However, Did fit me in to replace wheels and got me taxi so this was very good ., however offered me a car clean and valet but when collected at close of day they had not done this.
Josh, in parts department, was very helpful.
Everything completed as expected-as usual
Organised, very helpful with no drama. Nothing is too much trouble all questions answered.
Great from start to finish
Have always dealt with them for service, and find them very helpful and very efficient and courteous
Very good staff.
car cleaned afterwards
Hassle free process
Every element of this experience was outstanding, thank you.
Friendly staff who always kept me informed on progress.
My only issue was the cost, I feel that the prices are too high.
There was happy with the way that my problem was sorted out
Work was carried out according to the schedule. A taxi was provided to get me home and back to collect the car. Work carried out was explained to me.
Great personal service as always.
Kept to timings and was returned cleaned
Chris Mayes went the extra mile to deliver
Great experience and very helpful.
Seamless part exchange and purchase.
Couldn't have asked for more.
James Albon understood my requirements and budget. I am extremely pleased with my new car specification which is better than I thought achievable.
See prvioys comments. When I have picked up my previous cars, to a certain extent I was made to feel an inferior type of customer. Certainly not the case with Christina at COOPERS BMW NORWICH.
The experience was kept informal but everything was explained in a business like manner
This is our first experience of purchasing a motobility vehicle so glad we chose BMW the whole process was made easy by a very experienced salesman Gavin who kept us informed throughout and our new car arrived on time highly recommend your service
First Class all round service
Love the car
Chris Barnes went out of his way to help up find the car we wanted and help us during the process.
Always a great experience at Coopers Norwich.
Everyone is so pleasant and helpful
Good price with good friendly and helpful service.
Efficient, smooth process with good trade-in figure after negiotiation.
Car very late in delivery. still waiting!!
This is the sixth car I've bought from them so they must be doing something right
Jake the sales exec looked after me very well. There was some pressure to take the car before the end of August rather than wait until 1st Sep (although think pressure came from above rather than Jake himself) otherwise I would have given 5 stars.
Nothing to add.
Staff always polite and helpful. No hard sell. We never felt under pressure to make a decision.
Well looked after and salesman understood what I wanted without pushing me towards something I didn't want
I experienced excellent service from Christina Drabble from the beginning. Christina and the sales team was able to offer a very competitive price and responded to my emails in a timely manner, and gave me lots of updates during the sale.
Good selection of vehicles to choose from , delivery day was a good experience and staff were eager to please.
Efficient staff with prompt attention . Comprehensive explanation of vehicle choice all competed in a friendly manner with no sales pressure.