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Staff are very helpful
Very Knowledgeable and helpful technician Grant
Clear signage and information explaining Covid precautions. Felt safe and well organised throughout my time at BMW Norwich. Tom who I dealt with, was both friendly and helpful explaining the process. Overall, first class service from everyone.
you are surprisingly good at doing servicing and MOTs
Any thing that was done to my car was explained extremely well by Tom.
Excellent service, friendly and helpful people, professional approach to Covid security, perfect repair to my car.
The Covid issue was well managed
Friendly and professional service. Recent MOT was completed earlier than scheduled and car returned in shining condition.
Excellent service thank you.
Always very efficient service
The service I received from the Aftersales department is exceptional, the whole team are courteous, professional and friendly especially with the strange circumstances they have to work too during these odd times. A credit to the management team
Service representative I dealt with was excellent. Really professional, very good at keeping me up to date. Lovely manor and offered great customer care.
Easy to book,knowledgeable friendly professional staff.
Completed in good time, efficient, and customer service is excellent.
Everythng went ok. The contact (Claire?) was particularly pleasent to deal with.
Once again excellent customer service very good communication throughout I've always taken my BMW to Cooper
Cooper Norwich is an efficient and friendly BMW centre which is trying it's very best to deal with the additional difficulties thrown up by the virus pandemic.
I was really happy with the service I received. The repair was very good and affordable
Car went in for the 42000 m service. All done with no problems, very pleased.
Tom was very polite & helpful. He explained the service plan in detail and spoke to my partner on the phone as well. He also arranged for my car to be available earlier than expected.
All went well as reception promised
All dealt with to my satisfaction.
Service team were ready to take in my car straight away when I arrived. Advised me an oil service was also due, which they could do at the same time as my MOT. Both parts done in just over an hour...very happy with service
Simple and well done.
End to end process swift, efficient and very effective
I arranged a pick up from home service which went smoothly as arranged. Very useful during COVID-19. I was kept informed throughout the day has to the progress of the service.
Prompt service and staff always attentive..
Very good service. Work completed in the time scale.
Would have been completely satisfied apart the covid restrictions
The service experience was outstanding, just as it should be.
Very good service
Found the issue and did what was necessary
No waiting around great service and care received
The car appears to have been well serviced.
Service was done as expected and car nicely cleaned
I was looked after by Kyle who had everything organised and give a very good service just what you expect from BMW.
The job was done
Fast good job done.
Friendly and knowledgeable staff
Quickly sorted in the time promised
Efficient and courteous staff and always ensure we're happy with their service.
Very helpful customer service manager
In fairness, servicing a car isn't something that I can get excited about. However, it's a necessity. Fortunately, the Norwich team make it a pleasure rather than a chore.
Very easy process from start to finish, service desk very professional in dealing with my servicing, I have total trust in the BMW mechanics to look after my vehicle.
Excellent service from the whole team as always Always a pleasure to return each time
Because the outcome was exceptionally generous and unexpected under the circumstances. A part that had been previously replaced, under "Warranty", due to a fault was exchanged "free-gratis" despite the car being "out of warranty".
Staff are professional, friendly and service was completed in an efficient manner
very flexible, pragmatic and friendly
Job was carried out satisfactorily
Drove up to Scotland and the sat nav, phone, radio and cd were not working. They had been previously. Told it was a bug in the software £50:00 fix. BMW in Scotland wanted the car for a day. Left message with you last week still waiting for a reply
They did not enter the service into the car, given this is now your service history as books are no longer stamped, I find this completely unacceptable. I will now have to travel back there to get this put in my car! No real apology offered either.
Staff are always friendly and helpful.
My vehicle returned in pristine condition with all work completed on schedule. Staff friendly and helpful.
not the best
Dealt with efficiently in a timely manner by Chris who also explained the BMW service agreement which I have taken up.
Convenient Efficient Friendly courteous
Excellent from arrival to collection. Kyle really was great in taking care of me.
Returning from Norwich to Somerset, 300 mile journey, and required a temporary repair to re fix the under tray on my car which had become partially detached in flash floods. BMW Cooper fitted me into their workshop schedule and re fixed the tray.
We have every faith in the service given
all work done promptly
Easy to book and convenient appointment times.
Completed to work on time
Great dealership, very helpful stuff but again insistence on paying for updating service information is a bit of a deal breaker but I guess that is not service centres fault but that of BMW's policy
Kyle who dealt with me was courteous, polite and very helpful, he answered all my questions and ensured my vehicle was returned quickly. Excellent customer service
Excellent after sales support also by Nuala as well as the service department
Great team and great service
Quality service...excellent service advisor Claire Hart
Claire kept me informed with the progress of my vehicle. She even managed to get me a loan vehicle while mine was in for repair. Her telephone mana was Professional and polite.
Service couldn't have been bettered
Deliver exactly as expected. No bad surprises
All work completed quickly solving my problems.
Professional and friendly staff. They do what they say they are going to do. It is something that is very often missing from customer service these days .
No problem encountered
All the work was carried out within the time frame specified. The video inspection carried out was informative and the car was returned having been valeted.
The service provided by Coopers Norwich completely resolved the problem I had given them to sort out.
Very satisfied with the service received. I was kept informed and options were discussed with me once a fault had been found.
Work completed perfectly
Everything explained and I was contacted as the service requirements developed. Kylie our service contact provided a superb level f customer service that could in my opinion not be bettered.
Kyle Clark in service looked after us very well. Friendly and helpful and also not just in it to make money for the company which I really appreciate.
Clear estimate, kept informed with vehicle health check, easy drop off and pick up. Claire Hart, Service Adviser, at Cooper BMW Norwich delivered exemplary service. Well done!
I was advised of the exact procedures to follow in advance of my visit and they were carried out courteously and efficiently
Brake fluid change and MOT completed on time and within the previously advised cost.
Excellent service at this branch
Polite, efficient and reliable.
From the booking in with Jonathan to the dropping off, the courtesy car and the way my car was looked after could not have wished for better service. The young lady who looked after my booking was great a credit to BMW and the dealership a real asset
Excellent customer service
Great communication, rental car arranged due to my car needing to stay at the garage with no fuss.
Quick and efficient service
All aspects of the service was explained to me in detail. Especially like the video inspection of my vehicle.
Very helpful staff and good servicing
car returned cleaned and everything sorted
Everything was explained what was going to be done.
Jobs were done within agreed timescale. Car returned cleaned
Ease of communication and following up any actions. Staff are friendly and very helpful.
Very helpful. No question ever felt like it was irrelevant
James Albon was great to deal with, always returned calls and emails on time. Great communication, knowledge and friendly member of staff. Will have no hesitation to return to see James in three years when I decided to change my BMW again!
The same sales person saw us through the whole purchase and delivery, which was reassuring. Good explanation of the features of the new car. Very amenable.
The handover was the best I have ever received, nothing was too much trouble, no question too inane. Precautions in place in the building during the current covid-19 situation were exemplary
Eleanor was very helpful throughout the sales process, which was greatly appreciated. Also the sheet coving the car and allowing me to drive it from the showroom, was unexpected, but an exceptionally nice touch. Thank you very much Eli
The sales staff are very helpful and knowledgable
Gavin OGrady provides excellent customer service. Very knowledgeable and attentive
Can't fault the attention I received from the sales and technical teams.
The sales. staff were. in this instance and the previous purchase very helpful and professional and went out of their way to help.
From enquiry to delivery my experience with Coopers Norwich was brilliant.
Everything was on place due to COVID 19 felt safe
Everything done very well
Enjoyable experience, all aspects of car including accessories explained
Chris Barnes has been excellent past couple of years, gutted he has left the company! Nothing too much trouble, always helpful, informative and a pleasure to deal with
Despite a pandemic I received first class service. During National lockdown I was kept fully informed and did not have to chase information. There was a delay to my vehicle however as soon as it was possible a loan vehicle was arranged FOC.
I was kept abreast developments the whole time
I love X5's they are a great car I always feel secure in them and they look good
My salesman Nathan showed to have a lot of knowledge of the BMW range and made a great effort to ensure he found the car that would meet my needs.I was further impressed with how the car was presented to me on collection.