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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All went to plan

Service

I was kept informed with everything that was going on with my car, and it came back all cleaned and vacuumed.

Service

Service was very good, staff were well informed and friendly

Service

Friendly efficient service checking in , on the phone and checking out. I can't fault it. Smart showroom, no wait, clean car.

Service

Great

Service

Chris the service advisor was helpful as always

Service

Able to change my service date at the Norwich centre, Kyle was most helpful, Tried to book my car in at the Colchester centre, as I was living there at the time, I found the service department most unhelpful .

Service

The booking arrangements were straightforward and everything was done to my satisfaction. Staff were friendly and courteous.

Service

Good communication with a little video of the car to update m on progress and condition.

Service

Because the Team at Coopers BMW Norwich are friendly , informative , straightforward and efficient In particular Kyle the service representative. Who saw that all my requests were met effectively and efficiently during these difficult times.

Service

The service advisor was very helpful and straightforward dealing with the car swap for the day and service team replaced the faulty mirror and did a free health check as promised. Not much else to say until the 1st service.

Service

Very good

Service

I trust the skills and professionalism of your team.

Service

Could not be better really

Service

Because we were satisfied by the service given

Service

Everyone was friendly and efficient. Can't really ask for more than that.

Service

Service from Chris Yeomans was first class

Service

Very friendly polite and helpful service

Service

Friendly and knowledgable staff

Service

Car was returned had been washed & cleaned. James Bessey collected my car from Home and returned my car when completed he told me what had been done ,very polite and well mannered young man.

Service

Good service and liked the video

Service

Very helpful service coordinator

Service

Always helpful

Service

We were given a time slot for the service and we allowed to wait in the showroom. The car was ready when we were told it would be

Service

Made service easy to book

Service

Timely service

Service

Friendly, helpful and informative experience from start to finish.

Service

Friendly staff who are always helpful.

Service

Excellent service provided

Service

Everything proceeded as arranged and to plan.

Service

Always had a cracking experience, the team are friendly, helpful and highly efficient.

Service

Social distancing was appropriate, I was kept informed of any additional work that needed doing and car was clean inside and out

Service

Very efficient service

Service

Everything done as required

Service

They fixed the problems.

Service

The job was completed on time, and I was kept informed of progress and costs

Service

fast efficient service

Service

Despite the current pandemic restrictions everything worked perfectly and as planned due to a professional and flexible approach

Service

!st class customer service.

Service

As always efficient service, even in the trying circumstances of lockdown, with Kyle keeping everything to time and making the whole process very easy.

Service

Whilst the contact on the day was fine, the booking a MOT experience left me frustrated.

Service

As above

Service

All went as arranged despite Covid

Service

Everything completed that I asked for

Service

Good customer service

Service

Discussed the problems on arrival, everything completed as discussed on time.

Service

As previous. Helpful staff.

Service

Car was picked up from my home by Nick and delivered back the same day. I was advised clearly what work was needed.

Service

Happy customer

Service

Very customer focussed and polite.

Service

All good; everything I asked for was completed on time and documented with clear description. The initial video was professional, instructive and confidence building.

Service

Kiel the service agent dealt promptly on my arrival. Handed the car back as soon as it was available.

Service

problem resolved. only downside is covid

Service

Professional and very helpful.

Service

Excellent service. Always courteous and on time

Service

Everything was done to our complete satisfaction, he staff were helpful and supportive. We could not fault anything.

Service

Servie and MOT completed as arranged

Service

The service manager and his staff sorted my problem very quickly and with little fuss. Great job

Service

Friendly professional and competent staff

Service

Good communication from cooper Norwich. Keeping the customer up to date with work needed and costs. Nice clean showroom and onsite cafe. And having a service wash while the car is with you, is very nice.

Service

Can't think of anything they could have improved on.

Service

No issues at all, everything taken care of I'm a professional manner.

Service

Can't pick any fault

Service

The ease of booking my car in, the response from the service staff (forgotten his name) throughout was exemplary and the job was done quickly and efficiently

Service

Very professional in all areas.

Service

Perfect service all round

Service

It was done quickly at short notice with a courtesy car all sorted out for me. And the video explain what was wrong with my car was great

Service

Car fixed and excellent experience

Service

The communication and arrangements for drop off (due to COVID) were excellent.

Service

Very caring and professional service. Much appreciated by an elderly client

Service

Work done very promptly - car off the road for just over 24 hours!

Service

Good communication and explanation of extra work required. Only down side is that there was (understadably) no coffee due to covid

Service

Excellent service from Nuala as always

Sales

Friendly and not pushy

Sales

It was great

Sales

Smooth process A special mention for Will Smith was always exemplary in his dealings with us as are the entire team at Cooper's Norwich

Sales

Nice people

Sales

All went efficiently.

Sales

We always deal with Gavin O'Grady & Simon Parkinson, who always treat us as valued loyal customers. Any stumbling blocks (e.g. BMW unexpectedly putting back the delivery of our vehicle for 2 months) have been dealt with to our entire satisfaction.

Sales

Veery well handled at a very difficult time.

Sales

Staff did what they said they would and this is much appreciated. They also adapted the collection date to suit me, which meant bringing it forward which was great!

Sales

Nothing to complain about

Sales

No problems encountered. Ease of dealing.

Sales

Known at the BMW centre I use. Well looked after from start to finish. Excellent sales executive who I deal with, kept me informed throughout the process. The type of person I like to deal with in changing my vehicle. No complaints whatsoever.

Sales

Returning customer, as usual looked after very well by Chris Mayes and Simon Parkinson

Sales

Good communication

Sales

Couldn't be more helpful! Went out of his way too make sure the car and parts I brought where exceptional

Sales

Kept us informed about the Car and when it was ready

Sales

Despite being in pandemic and trying to keep everyone safe ... every effort was made to try to keep the impact down