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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Meet the team

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt action and responses to queries that I had.

Service

satisfied this time now you done the job

Service

Even though the service was excellent there is always room for improvement thus the 4.5 star.

Service

excellent all round.

Service

Because I made a booking for a simple job to be done whilst I waited. It took an age and you did more than i asked for which wasn’t necessary

Service

Great job from the team.

Service

Friendly and good coffee.

Service

very efficient

Service

I took car in for 3 year warranty check and MOT. All went really well .On my drive home I heard a commercial on the radio saying that Cooper BMW Norwich were offering free MOT tests. I’d just paid over £1000 which included £40 for the MOT.

Service

The garage undertook the service as described. I decided to wait as I was informed the work would take around one and a half hours …. it actually took two hours.

Service

Dealing with staff was very good as stated above estimated timings were out because car required a long lasting re-programming stint

Service

Good service, well handled

Service

The quality of work is outstanding and I was kept up to date with the work carried out on my car.

Service

Disappointed that wasn't told at time of booking service that I would be paying for it as it was over mileage for service package. A reminder at time of booking would have been helpful

Service

Great service

Service

The service details were well explained and issues effectively resolved.

Service

Please note my correct address for future correspondence is. 10, Cantley Lane,Norwich, NR4 6TA

Service

Very prompt and courteous service

Service

I wouldn't say that completely satisfied does it. I am quite blown away. Your people are lovely and competent and the cars are to die for - except you 4WD which I think are visually clunky. I went for one of those originally but changed to a saloon.

Service

On the whole very pleased but job took longer than expected

Service

At the end of my visit the car was cleaned inside and out but the wheels where left dirty?

Service

The service was stress free which was a big plus.

Service

All completed on time and advised of issues that needed to be addressed from the service team in such a nice way.

Service

Spoilt on collection as when I started car the radio was on threshold of pain on a station I never listen to

Service

Just one small improvement required - there was too much background noise to hear the video report

Service

Everything went smoothly, offered coffee etc, while I waited

Service

I have had cause to recently take my car to Cooper Norwich each time with a puncture to a run flat tyre. Each time the service staff did their utmost to get me mobile again.

Service

Courteous Service staff. Work completed when stated. Car hoovered and washed

Service

My last Mot cost me £350 because I had 1 bulb out. I had the outside of my car washed ax part of the service. After such a high invoice, it would have been a nice touch to clean the inside as well.

Service

Given special offer of free MOT on this and all future MOTs in recognition of BMW regular servicing and repairs over its life to date

Service

Not all people work 9-5 so dropping car off early was not a option

Service

Very friendly and helpful.

Service

job done swiftly and efficiently . pleasant staff

Service

very helpful and gave me a time and it was spot on

Service

Service completed on time

Service

Always excellent service

Service

Fitted my service in at short notice. Friendly and accommodating staff.

Service

Good service throughout appointment

Service

Because I was very satisfied

Service

There was nothing to complain about. The service was carried out quickly and whilst it was happening i was able to look around and choose my new car.

Service

good service

Service

Nothing to reduce satisfaction of experience

Service

kept me informed

Service

Great communication, no hidden extras, open and honest.

Service

No issues at all with the work / visit

Service

All work was completed without any fuss & to a very high standard

Service

Cooper Norwich made me feel very important to them and always make you feel welcome

Service

Only reason I knocked 1 start off was my car was not hovered or washed when I picked it up which was a little disappointing.

Service

The staff are friendly and helpful

Service

Job got done in the time agreed

Service

The car drives better.It was returned to me within a few hours.Everyone was so helpful.

Service

First time visit to dealership as a customer. Service was completed on schedule and staff very helpful.

Service

Warranty problems were completely rectified

Service

As above , and the treatment from everyone is very Professional .

Service

Good all round service

Service

I always feel extremely well looked after - I have known this BMW centre for over 12 years and know a few members of staff, who never fail to make me feel welcome.The only drawback is being surrounded by lots of very tempting, new cars....

Service

Speedily completed - hassle fre

Service

So far work carried out working perfectly

Service

Good customer relations

Service

The warranty work was carried out as requested but one part was placed on back order for 2 weeks meaning I would need to return to the dealer. Due to the availability of loan vehicles my appointment could not be booked for a month.

Service

MOT with a plus. Really helpful about my handbrake adjustment concerns

Service

It is an agreeable experience as the staff are very welcoming and efficient

Service

Easy process, in and out very quickly on the day in question.

Service

Perfect

Service

From booking to reception and completion of service

Service

Always willing to fit in servicing or remedial work to suit the client.

Service

Service received was excellent, only comment is that courtesy cars have a very long lead time, so much so that it’s impractical to wait that long.

Service

Price match and great customer service

Service

Bceause I was completely satisfied that the job required was completed to my satisfaction and promptly.

Service

Mr Mark Small, After Sales Manager dealt with the issue I had in a professional, efficient and friendly manner which totally reassured me and put my mind at rest

Service

the service was completed to time and all questions were answered.

Service

The staff were friendly and helpful, even when the shop floor was incredibly busy. They were also very accommodating with the provision of a courtesy car, despite high demand.

Service

Simon and Chris never fail to deliver what I require. Repeat business assured.

Sales

As I said earlier, James is a diamond and makes sure everything is just perfect.

Sales

Final paperwork and info was carried out very smoothly, great coffee and informative handover.

Sales

the whole experience made me feel excited

Sales

I received excellent advice, guidance and pure professionalism throughout the purchase of my new car

Sales

As on my above answer the customer service was brilliant by the way i really think Gavin from norwich branch who deals with mobility cars deserves a bonus

Sales

Over a number of years my wife and I have visited Cooper BMW Norwich and have always received a friendly and helpful service from the staff both in sales and service.

Sales

Attentive and helpful service from the moment we stepped into the dealership. This was maintained throughout the purchase experience and in after-sales follow-up.

Sales

Excellent service, sales person and Geri very knowledgeable