Loading...

ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are very helpful

Service

Very Knowledgeable and helpful technician Grant

Service

Clear signage and information explaining Covid precautions. Felt safe and well organised throughout my time at BMW Norwich. Tom who I dealt with, was both friendly and helpful explaining the process. Overall, first class service from everyone.

Service

you are surprisingly good at doing servicing and MOTs

Service

Any thing that was done to my car was explained extremely well by Tom.

Service

Excellent service, friendly and helpful people, professional approach to Covid security, perfect repair to my car.

Service

The Covid issue was well managed

Service

Friendly and professional service. Recent MOT was completed earlier than scheduled and car returned in shining condition.

Service

Excellent service thank you.

Service

Always very efficient service

Service

The service I received from the Aftersales department is exceptional, the whole team are courteous, professional and friendly especially with the strange circumstances they have to work too during these odd times. A credit to the management team

Service

Service representative I dealt with was excellent. Really professional, very good at keeping me up to date. Lovely manor and offered great customer care.

Service

Easy to book,knowledgeable friendly professional staff.

Service

Completed in good time, efficient, and customer service is excellent.

Service

Everythng went ok. The contact (Claire?) was particularly pleasent to deal with.

Service

Once again excellent customer service very good communication throughout I've always taken my BMW to Cooper

Service

Cooper Norwich is an efficient and friendly BMW centre which is trying it's very best to deal with the additional difficulties thrown up by the virus pandemic.

Service

I was really happy with the service I received. The repair was very good and affordable

Service

Car went in for the 42000 m service. All done with no problems, very pleased.

Service

Tom was very polite & helpful. He explained the service plan in detail and spoke to my partner on the phone as well. He also arranged for my car to be available earlier than expected.

Service

All went well as reception promised

Service

All dealt with to my satisfaction.

Service

Service team were ready to take in my car straight away when I arrived. Advised me an oil service was also due, which they could do at the same time as my MOT. Both parts done in just over an hour...very happy with service

Service

Simple and well done.

Service

End to end process swift, efficient and very effective

Service

I arranged a pick up from home service which went smoothly as arranged. Very useful during COVID-19. I was kept informed throughout the day has to the progress of the service.

Service

Prompt service and staff always attentive..

Service

Very good service. Work completed in the time scale.

Service

Would have been completely satisfied apart the covid restrictions

Service

The service experience was outstanding, just as it should be.

Service

Very good service

Service

Found the issue and did what was necessary

Service

No waiting around great service and care received

Service

Excellent service

Service

The car appears to have been well serviced.

Service

Service was done as expected and car nicely cleaned

Service

I was looked after by Kyle who had everything organised and give a very good service just what you expect from BMW.

Service

The job was done

Service

Fast good job done.

Service

Friendly and knowledgeable staff

Service

Quickly sorted in the time promised

Service

Efficient and courteous staff and always ensure we're happy with their service.

Service

Very helpful customer service manager

Service

In fairness, servicing a car isn't something that I can get excited about. However, it's a necessity. Fortunately, the Norwich team make it a pleasure rather than a chore.

Service

Very easy process from start to finish, service desk very professional in dealing with my servicing, I have total trust in the BMW mechanics to look after my vehicle.

Service

Excellent service from the whole team as always Always a pleasure to return each time

Service

Because the outcome was exceptionally generous and unexpected under the circumstances. A part that had been previously replaced, under "Warranty", due to a fault was exchanged "free-gratis" despite the car being "out of warranty".

Service

:-)

Service

Staff are professional, friendly and service was completed in an efficient manner

Service

very flexible, pragmatic and friendly

Service

Job was carried out satisfactorily

Service

Drove up to Scotland and the sat nav, phone, radio and cd were not working. They had been previously. Told it was a bug in the software £50:00 fix. BMW in Scotland wanted the car for a day. Left message with you last week still waiting for a reply

Service

They did not enter the service into the car, given this is now your service history as books are no longer stamped, I find this completely unacceptable. I will now have to travel back there to get this put in my car! No real apology offered either.

Service

Staff are always friendly and helpful.

Service

My vehicle returned in pristine condition with all work completed on schedule. Staff friendly and helpful.

Service

not the best

Service

Dealt with efficiently in a timely manner by Chris who also explained the BMW service agreement which I have taken up.

Service

Convenient Efficient Friendly courteous

Service

All good

Service

Excellent from arrival to collection. Kyle really was great in taking care of me.

Service

Returning from Norwich to Somerset, 300 mile journey, and required a temporary repair to re fix the under tray on my car which had become partially detached in flash floods. BMW Cooper fitted me into their workshop schedule and re fixed the tray.

Service

We have every faith in the service given

Service

all work done promptly

Service

Easy to book and convenient appointment times.

Service

Completed to work on time

Service

Great dealership, very helpful stuff but again insistence on paying for updating service information is a bit of a deal breaker but I guess that is not service centres fault but that of BMW's policy

Service

Kyle who dealt with me was courteous, polite and very helpful, he answered all my questions and ensured my vehicle was returned quickly. Excellent customer service

Service

Excellent after sales support also by Nuala as well as the service department

Service

Great team and great service

Service

Quality service...excellent service advisor Claire Hart

Service

Claire kept me informed with the progress of my vehicle. She even managed to get me a loan vehicle while mine was in for repair. Her telephone mana was Professional and polite.

Service

Service couldn't have been bettered

Service

Deliver exactly as expected. No bad surprises

Service

All work completed quickly solving my problems.

Service

Professional and friendly staff. They do what they say they are going to do. It is something that is very often missing from customer service these days .

Service

No problem encountered

Service

All the work was carried out within the time frame specified. The video inspection carried out was informative and the car was returned having been valeted.

Service

Always satisfied.

Service

The service provided by Coopers Norwich completely resolved the problem I had given them to sort out.

Service

Very satisfied with the service received. I was kept informed and options were discussed with me once a fault had been found.

Service

Work completed perfectly

Service

Everything explained and I was contacted as the service requirements developed. Kylie our service contact provided a superb level f customer service that could in my opinion not be bettered.

Service

Kyle Clark in service looked after us very well. Friendly and helpful and also not just in it to make money for the company which I really appreciate.

Service

Clear estimate, kept informed with vehicle health check, easy drop off and pick up. Claire Hart, Service Adviser, at Cooper BMW Norwich delivered exemplary service. Well done!

Service

I was advised of the exact procedures to follow in advance of my visit and they were carried out courteously and efficiently

Service

Brake fluid change and MOT completed on time and within the previously advised cost.

Service

Excellent service at this branch

Service

Polite, efficient and reliable.

Service

From the booking in with Jonathan to the dropping off, the courtesy car and the way my car was looked after could not have wished for better service. The young lady who looked after my booking was great a credit to BMW and the dealership a real asset

Service

Excellent customer service

Service

Great communication, rental car arranged due to my car needing to stay at the garage with no fuss.

Service

Quick and efficient service

Service

All aspects of the service was explained to me in detail. Especially like the video inspection of my vehicle.

Service

Very helpful staff and good servicing

Service

car returned cleaned and everything sorted

Service

Everything was explained what was going to be done.

Service

Jobs were done within agreed timescale. Car returned cleaned

Service

excellent communication

Sales

Ease of communication and following up any actions. Staff are friendly and very helpful.

Sales

Very helpful. No question ever felt like it was irrelevant

Sales

James Albon was great to deal with, always returned calls and emails on time. Great communication, knowledge and friendly member of staff. Will have no hesitation to return to see James in three years when I decided to change my BMW again!

Sales

The same sales person saw us through the whole purchase and delivery, which was reassuring. Good explanation of the features of the new car. Very amenable.

Sales

The handover was the best I have ever received, nothing was too much trouble, no question too inane. Precautions in place in the building during the current covid-19 situation were exemplary

Sales

Eleanor was very helpful throughout the sales process, which was greatly appreciated. Also the sheet coving the car and allowing me to drive it from the showroom, was unexpected, but an exceptionally nice touch. Thank you very much Eli

Sales

The sales staff are very helpful and knowledgable

Sales

Gavin OGrady provides excellent customer service. Very knowledgeable and attentive

Sales

Can't fault the attention I received from the sales and technical teams.

Sales

The sales. staff were. in this instance and the previous purchase very helpful and professional and went out of their way to help.

Sales

From enquiry to delivery my experience with Coopers Norwich was brilliant.

Sales

Everything was on place due to COVID 19 felt safe

Sales

Everything done very well

Sales

Enjoyable experience, all aspects of car including accessories explained

Sales

Chris Barnes has been excellent past couple of years, gutted he has left the company! Nothing too much trouble, always helpful, informative and a pleasure to deal with

Sales

Despite a pandemic I received first class service. During National lockdown I was kept fully informed and did not have to chase information. There was a delay to my vehicle however as soon as it was possible a loan vehicle was arranged FOC.

Sales

I was kept abreast developments the whole time

Sales

I love X5's they are a great car I always feel secure in them and they look good

Sales

My salesman Nathan showed to have a lot of knowledge of the BMW range and made a great effort to ensure he found the car that would meet my needs.I was further impressed with how the car was presented to me on collection.