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ABOUT COOPER NORWICH.

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

car service information feed back excellent

Service

Did the best you could've.

Service

Lots of communication

Service

Great service in store

Service

As I say I was given a first class service

Service

Because I was very satisfied complete satisfaction is an unachievable goal

Service

Would have been a 5, but there was a bottleneck with thhe car wash and we decided not to wait. We were offered a car wash some other time, but we are unlikely to take it up.

Service

Excellent service

Service

The service adviser was helpful and knowledgeable. I waited while the service was done and the car was ready on time.

Service

Emily offered amazing customer service. I proceeded to order my 330e M Sport through my company's car scheme. I did ask for them to purchase through you but they have a preferred dealers list. ALD if you want to investigate.

Service

Took longer than I thought, but was kept informed throughout.

Service

The servicing of the car was completely satisfactory, however the valeting could have been more scrupulous.

Service

Joe at BMW Norwich very helpful and kept me informed all through my purchase. A+++++

Service

Service was completed quicker than expected (always a bonus) and we were kept comfortable throughout in the waiting area with the added bonus of a good cup of coffee!

Service

Everything was perfect but the complementary wash didn't used cloths to dried the car before handed over. Unlike Audi, they got it spot on every time. And the Audi front desk staffs was friendlier.

Service

The price i was quoted online was different to the one quoted on the phone. I booked the service when a 25% discount was emailed to me. This discount wasnt given to me. Only when i questioned it i got the discount. However not the price quoted online

Service

Because I was refused a courtesy car due to my refusal to part with my national insurance number. I was not pre-notified about the need to give such strictly personal information.

Service

Did what was expected under the bonnet and identified a tyre fault which was replaced

Service

Never had a problem in 10 years.

Service

The car is still running, I am still running

Service

Friendly and helpful

Service

Everything done to a high standard

Service

The cigarette lighter was not working and it made it difficult to check the tyre pressures following a warning on the car that the pressures were low

Service

The staff I dealt with at Coopers, with the exception of one, were not particularly interested in resolving the issue I had with my car. Despite the car being brand new, less than a week, they showed not sympathy with my situation.

Service

I emailed following my experience, asking for a comment on how you would rate the service I received. An standard email reply came very swiftly advising that I would be contacted in a few days. I am still waiting!

Service

always helpful from the first phone call to the end of service friendly and knowledgeable staff

Service

Professional and good service.. I will be using them again for my oil service.

Service

Good communication, work carried out in a timely manner. My car was also cleaned inside and out. Health check carried out and video sent through by the time I had returned to work. Excellent service and I would not hesitate to recommend to anyone.

Service

Items were fixed under warranty, the car was returned to me in good time, and it had passed its MOT

Service

I can not find fault with what I have ever had done.

Service

the Video provided was highlighting tyres and brakes etc the car was to be cleaned yet the side skirts etc was still covered in road dirt attention to detail, shows on a white car

Service

Lack of empathy and customer service on original phone call

Service

Due to the lack of courtesy car but then the driver leaving his car in the drive for the day

Service

As above, took 4 weeks to eliminate EGR fire risk!

Service

Very satisfied

Service

Professional

Service

Cant comment on perfect the word speaks volumes

Service

As above, it was a good experience, just a shame that the box was disconnected leading to the unnecessary additional effort on my part

Service

Car was superb in terms of service and beautifully clean on the outside - but someone forgot to clean my boot which was left untouched and full of leaves!

Service

Service was done well, but had to wait for car to be completed as a 4 week wait for a courtesy car. Car was cleaned but not dried, and boot not hoovered. Service was reasonably expensive for inspection 1, an oil and filter change as only materials.

Service

Every completed before stated collection time and the girl on the reception was knowledgable friendly and very professional.

Service

The loan car I was lent was rather mucky and hadn't been cleaned. The service receptionist did apologise for it, saying that they were a man down due an unfortunate accident some time earlier which resulted in the death of one of the staff.

Service

Great to get a loan car for the day, but it was really dirty inside and out.

Service

Same as the reason given above.

Service

1st class service and problem dealt with immediately

Service

have used other dealers but this is the best

Service

Always feel like a VIP when visiting the Showroom and service centre.

Service

Speaks for itself.

Service

Very pleased kept informed all the way, specially with the video sent while actually being serviced

Service

The customer service I received from eve was simply fabulous. As a first time user of your company, this was an excellent start.

Service

Again confident with work undertaken.

Service

I received the usual first class service from Cooper Norwich

Service

Just good service!

Service

Very prompt, friendly yet professional and highly efficient service which met my needs and everything was explained at all stages.

Service

I will definitely use Coopers again.

Service

Very helpful and go above what I would expect of a garage

Service

The provided a great service.

Service

Easy no hassle

Service

An issue with incorrectly ordered replacement warranty parts necessitated an unexpected second visit to complete the planned work.

Service

On board service computer had not been reset to reflect the works completed. Time to next service for some items incorrect. I called my service centre who apologised and advised this can be corrected if I drop the car in. I live 40 mins drive away.

Service

Was informed my rear pads required replacing, when checked by another dealership was informed my discs and pads required replacing. This was not received well by myself as this is a critical issue.

Service

Efficient and friendly, although in truth, this was not a complicated service

Service

My vehicle is still showing as needing a service/ vehicle check up in 3,000 miles so something wasnt cleared and also the clean missed bits on the outside.

Service

clare and chris were really helpful

Service

I was inconvenienced on this occasion due to poor communication

Service

A really nice girl called Clare looked after me. Could not have been more helpful.

Service

BMW Service as always

Service

Quality throughout

Service

Well informed from start to finish. Car cleaned inside and out .Courtesey car was spot on too.

Service

All good except couldn't find a socket to connect my laptop.

Service

See above, answered all my questions well

Service

Lovely cup of tea in a proper cup&saucer.

Sales

No demonstration on setting up things on the car. Not sure they really want to sell you a car as I have stated previously about the Sales Manager.

Sales

Whilst sale and collection were excellent, the vehicle navigation and connected drive app connection failed resulting in returns to the dealership twice in the first week.I have raised concerns with Sales Manager but no response received

Sales

All staff were extremely helpful and professional and made you feel important.

Sales

Again Gavin OGrady from Copper BMW in Norwich made the whole experience easy

Sales

Good advise and delivery was good

Sales

Always completely satisfied.

Sales

friendly helpful staff who listened to what I wanted and weren't pushy

Sales

already completed this survey

Sales

As in all mine & my Husbands purchases before everything went through very well. With all the work done by those people mentioned before.

Sales

Only minor issue was you have to go through the switchboard every time you ring. Other than this service was excellent.

Sales

sales excellent, dealership facilities excellent

Sales

I would have given five stars but the complicated finance paperwork lets you down.

Sales

James Albon and Simon Richardson were fantastic.

Sales

Friendly and nice coffee

Sales

Gavin o,Grady was first class and took me through the car and sent a video of its arrival. Well done Gavin, would come back even thou it's a long way to travel from Swadlincote. Nothing but praise.