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All went to plan
I was kept informed with everything that was going on with my car, and it came back all cleaned and vacuumed.
Service was very good, staff were well informed and friendly
Friendly efficient service checking in , on the phone and checking out. I can't fault it. Smart showroom, no wait, clean car.
Chris the service advisor was helpful as always
Able to change my service date at the Norwich centre, Kyle was most helpful, Tried to book my car in at the Colchester centre, as I was living there at the time, I found the service department most unhelpful .
The booking arrangements were straightforward and everything was done to my satisfaction. Staff were friendly and courteous.
Good communication with a little video of the car to update m on progress and condition.
Because the Team at Coopers BMW Norwich are friendly , informative , straightforward and efficient In particular Kyle the service representative. Who saw that all my requests were met effectively and efficiently during these difficult times.
The service advisor was very helpful and straightforward dealing with the car swap for the day and service team replaced the faulty mirror and did a free health check as promised. Not much else to say until the 1st service.
I trust the skills and professionalism of your team.
Could not be better really
Because we were satisfied by the service given
Everyone was friendly and efficient. Can't really ask for more than that.
Service from Chris Yeomans was first class
Very friendly polite and helpful service
Friendly and knowledgable staff
Car was returned had been washed & cleaned. James Bessey collected my car from Home and returned my car when completed he told me what had been done ,very polite and well mannered young man.
Good service and liked the video
Very helpful service coordinator
We were given a time slot for the service and we allowed to wait in the showroom. The car was ready when we were told it would be
Made service easy to book
Friendly, helpful and informative experience from start to finish.
Friendly staff who are always helpful.
Excellent service provided
Everything proceeded as arranged and to plan.
Always had a cracking experience, the team are friendly, helpful and highly efficient.
Social distancing was appropriate, I was kept informed of any additional work that needed doing and car was clean inside and out
Very efficient service
Everything done as required
They fixed the problems.
The job was completed on time, and I was kept informed of progress and costs
fast efficient service
Despite the current pandemic restrictions everything worked perfectly and as planned due to a professional and flexible approach
!st class customer service.
As always efficient service, even in the trying circumstances of lockdown, with Kyle keeping everything to time and making the whole process very easy.
Whilst the contact on the day was fine, the booking a MOT experience left me frustrated.
All went as arranged despite Covid
Everything completed that I asked for
Good customer service
Discussed the problems on arrival, everything completed as discussed on time.
As previous. Helpful staff.
Car was picked up from my home by Nick and delivered back the same day. I was advised clearly what work was needed.
Very customer focussed and polite.
All good; everything I asked for was completed on time and documented with clear description. The initial video was professional, instructive and confidence building.
Kiel the service agent dealt promptly on my arrival. Handed the car back as soon as it was available.
problem resolved. only downside is covid
Professional and very helpful.
Excellent service. Always courteous and on time
Everything was done to our complete satisfaction, he staff were helpful and supportive. We could not fault anything.
Servie and MOT completed as arranged
The service manager and his staff sorted my problem very quickly and with little fuss. Great job
Friendly professional and competent staff
Good communication from cooper Norwich. Keeping the customer up to date with work needed and costs. Nice clean showroom and onsite cafe. And having a service wash while the car is with you, is very nice.
Can't think of anything they could have improved on.
No issues at all, everything taken care of I'm a professional manner.
Can't pick any fault
The ease of booking my car in, the response from the service staff (forgotten his name) throughout was exemplary and the job was done quickly and efficiently
Very professional in all areas.
Perfect service all round
It was done quickly at short notice with a courtesy car all sorted out for me. And the video explain what was wrong with my car was great
Car fixed and excellent experience
The communication and arrangements for drop off (due to COVID) were excellent.
Very caring and professional service. Much appreciated by an elderly client
Work done very promptly - car off the road for just over 24 hours!
Good communication and explanation of extra work required. Only down side is that there was (understadably) no coffee due to covid
Excellent service from Nuala as always
Friendly and not pushy
It was great
Smooth process A special mention for Will Smith was always exemplary in his dealings with us as are the entire team at Cooper's Norwich
All went efficiently.
We always deal with Gavin O'Grady & Simon Parkinson, who always treat us as valued loyal customers. Any stumbling blocks (e.g. BMW unexpectedly putting back the delivery of our vehicle for 2 months) have been dealt with to our entire satisfaction.
Veery well handled at a very difficult time.
Staff did what they said they would and this is much appreciated. They also adapted the collection date to suit me, which meant bringing it forward which was great!
Nothing to complain about
No problems encountered. Ease of dealing.
Known at the BMW centre I use. Well looked after from start to finish. Excellent sales executive who I deal with, kept me informed throughout the process. The type of person I like to deal with in changing my vehicle. No complaints whatsoever.
Returning customer, as usual looked after very well by Chris Mayes and Simon Parkinson
Couldn't be more helpful! Went out of his way too make sure the car and parts I brought where exceptional
Kept us informed about the Car and when it was ready
Despite being in pandemic and trying to keep everyone safe ... every effort was made to try to keep the impact down