Loading...

ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completed all the necessary works and also washed and hoovered the inside of my vehicle

Service

The car was booked in very efficientlyRequirements were checked and costs givenCourtesy car very goodWhen collected -Details of worked carried explained - eg tyres ok tread depth fine etcClean from the wash they carried out

Service

Excellent repose to an issue with the car. The service advisor was first rate and is an excellent ambassador for the dealership.

Service

We were not able to speak to someone who actually understood the technical specifics of our queries regarding the Sat Nav and other aspects of the I controller.One point was dealt with - change clock to winter time, although how was not clear.

Service

service carried out very professionally

Service

Always looked after very well whenever the cars have needed servicing and any checking over.

Service

Speed and service

Service

Kept in complete touch whilst my vehicle was in the workshop - therefore no shocks or surprises when settling the account providing me with a thoroughly professional service.

Service

The service personnel were welcoming and professional and dealt with my queryextremely well. This time the car was washed properly; an improvement on last time.

Service

Couldn't fault it.

Service

Abbie (i think) her name was. She was fantastic listened to my concerns and experiences of Ipswich but assured me she would sort out. Ipswich agreed to fund the service to be done in norwich and it will be done tomorrow. Top job!!

Service

my particular request at my last service was overlooked

Service

Service and MOT completed at the time I requested and car cleaned

Service

The premises are tranquil and relaxing

Service

Good at reception, service technician recognised faults straight away on test run

Service

See answer to question one.

Service

Staff attentive and professional

Service

The car was booked in and broadly speaking it was available after a couple of hours, which was useful as I’d decided to wait for the vehicle.

Service

My car was dealt with promptly and they washed it afterwards!

Service

Car has done very few miles but still required a full service

Service

Complementary windscreen wipers fitted

Service

Fast efficient service

Service

Satisfied in the way they meet your demands and sometimes quickly

Service

Professional courtious staff

Service

Excellent customer service from the two ladies who assisted me

Service

Good job well done, friendly staff

Service

I am pleased with the service of the team but unhappy as the issue that I raised about my steering is not resolved and no real solution was discussed

Service

No problems

Service

Service completed on time with no real issues

Service

Had front nearside brake noise fixed under warranty previously but not so when booked in the second time with the assistant claiming BMW don't fix problem brake noises under warranty..

Service

My overall feeling is that Claire, in the service dept, is fully focussed on making the visit as productive for me as possible.

Service

I was given a loan car and able to keep it overnight. There was no issue at all with this when I said I couldn’t make it back after 3pm on the day, if the car wasn’t ready then,

Service

Very happy service dept staff exceptional

Service

always on time and so well done

Service

no problems

Service

Nice to have professional helpful employees on the other end of the phone.

Service

No fuss and very personable staff

Service

Not too impressed that 2 cans of Red Bull went missing from the glovebox

Service

Lack of communication on how my repair was going

Service

Completed while I waited. Car washed and vacuumed.

Service

See above window

Service

Well and truly satisfied, I always take my car for services and repairs at coopers because I know they will do a great job.

Service

Nothing to fault

Service

All great. See above answer

Service

As above answer

Service

The best ever dobt try fix it because your service is the best

Service

Work completed with no issues.

Service

Kept well informed throughout and staff friendly.

Service

No issues. Additional work required parts which were not in stock. Job was booked for 1 week later and carried out under warranty while I waited.

Service

Car in for Navigation update, which should perhaps have been checked and done before my purchase in August. Two young men on service reception desk; one was almost disinterested in my arrival, however the other was most welcoming and helpful.

Service

Service done to a good standard but waited over 2 hours when I was advised it should take an hour and a half. Car wash didn’t wash drivers door properly.

Service

From start to finish excellent.A call from the garage after the service gave us all the information we needed.

Service

Any work I see done quickly and you are always kept informed of progress

Service

Couldn’t do more to help at all times

Service

Completed as stated no issues

Service

Can’t think of any negatives

Service

responded to an emergency very effectively,problem diagnosed and remedied within an hour so I was able to continue with my journey

Service

Great attention as soon as we entered the reception area.

Service

After waiting for a service for 3.5 hours when being told it would only be 1 hour. Then fitting 2 new rear tyres and having rear rim damaged

Service

Easy booking, loan car availability, being kept up todate with progress, cost.

Service

I get satisfaction every time I have any work done to any of our vehicles at Cooper Norwich

Service

The same reason as i have stated in question 1

Service

Any queries whether on the telephone or in person by visiting the showroom have been dealt with efficiently with a smile.

Service

Good helpful and HONEST advice. Generates confidence.

Service

Good on technical feed back via MOT test, not any feed back on heath check.

Service

Couldn't have asked for more

Service

Twice Norwich have taken our car into their care via Emergency Assist and quickly repaired it and returned it to us.

Service

BMW resolved a out of warranty issue to my complete satisfaction

Service

Ease of booking, friendly welcome. Job completed. Excellent service

Service

The service received from Jonathan Robinson

Service

I paid £99 to have a squeaking brake to be stripped and cleaned. Within 2 weeks the brake is now squeaking again. I have wasted £99

Service

Very friendly staff at Cooper Norwich .

Service

I did ask them to take a look at the launch control as I've never been able to activate it. All I got back was a note telling me to look at the log owners manual, as if I hadn't.Not very helpful!

Service

Ease of booking, friendly and welcoming staff, plenty to do whilst I waited, kept fully informed of progress

Service

The work was completed in good time with no problems.

Service

Cooper Norwich is the best BMW dealership I have used. Louise Parsons was really helpful and advised me on how to update my Sat Nav software including providing some printed instructions. Louise is also a friendly and welcoming representative.

Service

They genuinely try harder to please unlike your Carrs, Centre @ Bury St. Edmunds who sold me the MSport with faulty paint work and treated me disgracefully when I lodged a formal complaint.

Service

Couldn't have done more, apart from opening earlier to allow me to get to work for 8am.

Service

one phone call and job sorted.

Service

There is always room for improvement

Service

All good

Service

Did everything I expected ahead of time.

Service

This was an interim service but additional work was sanctioned following a call from the technician.

Service

Jonathan collected my car from my house and delivered it back. No hassle. Excellent service

Service

After the car was booked in for the service we were kept informed by e-mails and telephone calls. We were extremely pleased that the car was collected from our home for the service and returned afterwards by a very pleasant driver.

Service

Repai took longer than estimated I was told 90 minutes actually took 2.5 hours

Service

Staff were helpful and knowledgeable

Service

Easy process from booking to completion.

Service

Problem with car that required a spare part that wasn't in stock, which required car being kept in over weekend. I wasn't offered a courtesy car.I was told I'd receive a call to let me know when car was ready, which I didn't get so had to chase.

Service

Service was excellent

Service

Always polite, efficient, and accommodating, though customer parking space is sadly lacking.

Service

Overall the experience was quite average. The servicing was disruptive to my day-to-day life, since the wait for a courtesy car was over a month. Other than this, it was OK.

Service

Very helpful and informative

Service

Prompt professional service keeping me informed at all stages

Service

The work was completed in good time and the vehicle was returned cleaned

Service

The regular service and a coupe of little niggles were all sorted in one day

Service

Can't fault any apart from the fact that it was not made clear to us that had we asked the garage to organize the return transport we would not have needed to pay a taxi.

Service

As stated above very helpfull and efficient you couldn’t ask for more.

Service

Top car and service EXCEPT the PPS system which is just a costly expense waiting to happen.

Service

Please read above

Service

friendly efficient & professional

Service

Was well looked after as I waited for my car to be returned.

Service

No trouble bookin, car taken into workshop promptly and work carried out to spec.

Service

Prompt service, good coffee & my 6 Series came back lovely & clean.

Service

Everything went smoothly as planned, staff were friendly, the showroom is a nice place to be.

Service

4.5 stars for service.5 lost for price

Service

Not all of the work i was expecting was completed.

Service

Due to delay in getting the parts

Service

Just get good service every time

Service

As above.

Service

To be critical the complimentary car wash was a bit shoddy, didn’t think it had been done at first. I took car immediately to be washed again locally.

Service

ive only marked this down one star because of a small thingThe service department were excellent, but whilst waiting at the coffee bar, not one person/receptionist from Cooper's offered me a coffee, even though they were getting their own

Service

Dealt with in a professional and timely manner

Service

I got the date and time that suited me and was on my way home after an hour and a half. Excellent

Service

Free MOT and easy appointment booking

Service

The work done was fine but I needed a new tyre and they wanted to charge over £200 compared to around £130 by every other tyre specialist locally ...maybe they need to look at their supply contracts ..or maybe it was just them adding a huge markup !!

Service

see above Although - service and MOT were completed, helpful summary and video of inspection

Service

As stated above, the service itself was thorough however no mention was made of the chipped windscreen and time taken was 1 hour longer than anticipated.

Service

Good customer service. Polite and informative.

Service

flexible. helpful. did what they said they would do.

Service

I like the 2 year guarantee

Service

As mentioned above, although the work has been carried out to a satisfactory level the staff always seem disinterested. I had a recent experience where when I collected my car, the service advisor seemed unaware what work had actually been performed.

Service

Managed my expectations on time & cost

Service

When car was presented to the service desk the customer assistance was unfriendly and uncaring. No willingness to help. Only informed that I’d need to speak with BMW Emergency Service as they had made the arrangements. No ongoing help was offered.

Service

Dropped the car off, was given a courtesy car and called when mine was ready, seamless throughout.

Service

Friendly staff went the extra mile

Service

The car is very reliable. Any maintenance required is quick and successful. The Car is given a good clean inside and out which I like! I don't mind waiting at BMW while it is done.

Service

The work (service) took longer than stated which wouldn’t have mattered had I not waited in the showroom or had been offered a taxi back to pick up later (this has been on other occasions). However, the work itself was completed to my satisfaction.

Service

Please see my answer above.Not once in 35 years have I had cause to complain.

Service

See above

Service

Excellent customer service and work.

Service

Generally very good, though am still waiting for a call back regarding m-sport parts which has been promised twice and not been received.

Service

I am always greeted in a polite and courteous manner

Service

Friendly, helpful, competent staff. Comfortable surroundings-including seating area with a range of complementary drinks & magazines/papers. Complementary taxi into town & back. Video sent to my phone of vehicle inspection.

Service

They are helpful but i went there for a warranty claim and 3 weeks later i have heard nothing about when the work will be carried out.

Service

I was kept in the loop throughout the whole service and repair process. The car was left with you for a week as I was unable to collect it. The staff were courteous and polite, and now the car is a joy to drive again

Service

Good quality service from what I can see but expected at the premium price. Wait times are far too long when stated they will be 90min or under they should be. My interim service took nearly 3hrs.

Service

Faultless

Service

Always reliable and helpful.

Service

Friendly staff, very helpful providing good quality coffee whilst I waited for service to be completed.

Service

From my first call to book collection and return of my car their follow up call nothing was to much trouble.

Service

Performed in the time frame. Sorted any issues and kept in contact.

Service

Every time I put on service all spare parts is original and washing.

Service

easy to book in on the day you require. helpful advisors and to advise what service is needed

Service

The level of service was highly professional and efficient. Nothing seems too much to accommodate me as the customer

Service

Very good service

Service

returned on time washed and hoovered

Service

Always get satisfactory service with a smile

Service

My alloy wheels have started to corrode asked them to have a look they said there's nothing they can do under warranty as the wheels have already been refurbished which seems unlikely given the car is less than 4 years old & its how I bought it

Service

Because I’m completely satisfied

Service

Good to see staff of all departments with a smile not a frown, walking with a purpose not intent on making the journey last, shoulders back and a sense of pride, not slouching from one drama to another. Clearly strong well liked management.

Service

Because we were COMPLETELY SATISFIED.

Sales

Generally very good. No fault of Cooper at all, but disappointed to discover the my iPhone XS Max won’t fix the contactless charging dock.

Sales

Christina Drabble was excellent. Her approach and way of conducting herself throughout the process was exemplary.

Sales

Super car, great customer service, good financial deal.

Sales

Really helpful and friendly staff, explained everything clearly

Sales

“exceeded expectations”. It was all a credit to James (Richardson) the sales executive who I was fortunate to work with during the process of finding, purchasing and delivery of new car.

Sales

Very obliging and helpful

Sales

Sales man was good in explaining options and searching for answers during the process

Sales

The unveiling of the car was very special.

Sales

Salesmen were outstanding.

Sales

Very happy with car ordered but two bits we ordered on the car weren’t there on car on collection. Problem has been rectified by refunding our deposit.

Sales

cant fault any part of the purchase to hand over process

Sales

We dealt with James lovely young man, who we have total confidences in.

Sales

Nuala was fantastic when I bought my car 4 years ago and great again this time along with Simon

Sales

Chris Mayes was extremely helpful and all the staff there are very professional

Sales

Sales person excellent very helpful listened to my needs and found the car that suited them.Car delivered when expected overall very good experience

Sales

Superb service, nothing was to much trouble.

Sales

James A and Chris P were superb on the sales side.

Sales

Good staff and environment.

Sales

Excellent experience start to finish. Had the run in service today and ended up cheaper than quoted.

Sales

My experience with Coopers Norwich was very good, the salesman I dealt with was James Richardson, and he went the extra mile to get me what car I wanted.

Sales

Christina was extremely helpful throughout.

Sales

Very satisfied nice relaxed atmosphere and friendly staff from reception through to management.

Sales

Pleasant environment, nothing was too much trouble and excellent coffee and biscuits.

Sales

Everything worked well and the service I received was very good. I was introduced to the sales manager and we had the opportunity to explore different options and funding combinations.

Sales

I was kept abreast of the progress at all times and made to feel very welcome.

Sales

This is the second BMW i have had and the experience was as good as the first one

Sales

Everything was carried out with complete professional service.

Sales

A misunderstanding over some paperwork that caused an issue but was resolved and didn't delay the purchase of the car.

Sales

Friendly and helpful. Answered all our questions. Good test drive.Drinks always offered.

Sales

Nuala was really good at helping me choose my car without being pushy. Made spending all that money less painful.

Sales

Completely satisfied with handover, explanation of car and all the singing dancing components explained.

Sales

All of the sales staff at Norwich BMW go out of their way to help and show great patience whilst I came to a decision on which vehicle to purchase

Sales

Excellent communication and service from the sales adviser throughout the buying process. We are delighted with our new X3.

Sales

Gavin was really helpful and kept me updated on delivery status etc.

Sales

Pleasant and happy to give plenty of time

Sales

Everything went according to plan.Chris Hunter and his team were excellent.

Sales

The whole process from start to end was great and the sales person (Nula) was really nice and always happy to deal with questions or advice

Sales

everything that had been explained would happen did

Sales

Post service of the new car poor

Sales

Good experience from the sales team dealing with my purchase a bit disappointed with the email update on progress of my car as received the welcome on your purchase and never received any more only updates from the salesman who I was dealing with