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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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Meet the team

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was important I got away on time for another appointment, and they pulled out all the stops, and washed the car. Very pleased.

Service

Everything went smoothly and car wa ready when required

Service

Excellent service from Louise despite her not being in the best of health

Service

'Simples' = Looked after

Service

Kept informed of repair every day, car ready when stated.

Service

I didn't choose to put the car in the garage but it broke down and so had no choice. The garage couldn't have been more friendly or helpful in sorting the problem and returning my car to me as quickly as possible.

Service

It was Cooper Thames Ditton - I arrived for my 10.45am service at 10.30am, was told to take a seat and someone would be over to deal with me shortly. It was 11.30pm before I was seen and that was only because I caused a fuss.

Service

The service itself was fine however having brought the car in at start of business and was told that it could be collected at 4.30 I was told when I arrived that it wouldn’t be ready for about an hour

Service

Did exactly what was required....

Service

See above

Service

Courteous, professional and accommodating.

Service

Because I was " Completely Satisfied " Unless you're thinking of halving the price.

Service

Always polite, helpful and friendly. Only thing lacking car was washed but not completely valeted inside

Service

Very pleasant young man doing his best to help

Service

Friendly and efficient service

Service

Got job done as had the parts available.

Service

Friendly, efficient and helpful service from the team in Norwich

Service

Took approx 3 weeks to book car in for service then had no courtesey car when had to alter booking. Service didnt include diagnostic check on sat nav & connection issues. Service indicator not reset and is reading that a service is due in 3200 miles

Service

Loyalty seems to count for nothing, I purchased the car from coopers , every service , every repair , every fault has been repaired, I have also purchased the bmw warranty each year

Service

the problem was fixed within a short time frame free of charge

Service

Appointment made a kept as agreed.

Service

SEE ABOVE WARRANTY NOT HONOURED

Service

The service was not as we've had before we were let down on the day which doesn't normally happen , it had been booked in for months and we dropped it of at 8.30 told could wait but we left it to get a call at 4.20pm to be told they had over booked !

Service

As above. Although Allianz and Enterprise Car hire were very good.

Service

I purchased the service package over the phone directly with BMW. Booked in Thames Ditton for service, upon completion the Thames Ditton branch asked me for payment for the service as the service pack was not associated with my vehicle

Service

Very

Service

Service booked 3 months in advance - you cancelled 3 days before due.My magnetic GB sticker has disappeared in the wash.Not impressed.

Service

Accuracy of pricing and time to complete tasks.

Service

service and maintenance teams are world class. They provide a fantastic level of service

Service

They discovered a fault I was unaware of and rectified it while I waited

Service

Car was worked on quickly, I waited and was looked after in the showroom. Car returned fully working and very clean. Video of car vitals was also very good to have.

Service

Bad service

Service

Gavin is always first class. In addition, Tom kept us fully informed and was very professional and polite, thank you Tom.

Service

Everything about the dealing with BMW was fabulous

Service

As a relatively customer to Cooper BMW nothing is too much trouble, every detail gets attended too, and I am always made to feel welcome and treated with courtesy and enthusiasm.

Service

Please see above.

Service

As above

Service

Very efficient & friendly

Service

As above, also your young service girl insisted on calling me “my love”

Service

As previous - all described in emails. I was tried to be sold brake fluid change which wasn’t due and £99 diagnostic charge when I advised a fuse needed replacing for the cigarette lighter. Just two of my gripes.

Service

Good reception and prompt service

Service

The right rear bumper reflector was missing collecrion. ?Due to pressure washing too hard?? had happened whilst my car was having a fault repaired and a reflector was ordered. The other one fell off on the way home so both had to be replaced.

Service

When I arrived to collect the car having been told that it waa ready, it was explained to me that they were not happy with the valet and were going to wash it again. As I was in a rush, I said that I would take the car as it was. It was basically ok.

Service

Excellent worked and kept me informed

Service

Because I was looked after very well. The staff are very courteous and the showroom is a very comfortable place to wait.

Service

Friendly and efficient service, thanks

Service

Service items were ok, but was very disappointed that the original price given (by John) for a replacement rear tyre was £170 including VAT, but on the service invoice the price was £170 plus VAT. Not good for a warm customer experience !

Service

Inaccurate information lead to inconvenience and expense .

Service

Trouble free

Service

I did ask prior to the service whether the map update would include the new Northern Distribution Route around Norwich which opened this year and was advised they could see no reason why not. Unfortunately this road was not included in the map update

Service

Cleaning of the car could have been better. Although you did pull out the stops to get it cleaned whilst I waited. Thanks for that, but another few minutes attention on it would have been appreciated.

Service

When I got into the courtesy car there was a low tyre pressure warning light on. I went back inside to advise them and was told not to worry as it was probably due to the cold weather. Even after resetting, it remained on.

Service

Whilst a mistake was made with our BMW 4 Series specification, both the Sales Staff and Management at Coopers moved quickly and professionally to rectify the problem, to our full and complete satisfaction

Service

Job done perfectly and cheerfully.

Service

Easy and friendly process

Service

Easy, stress free and friendly - lovely driver who collected the vehicle too.

Service

Despite being promised vehicle would be washed after service it hadn't been.

Service

I always get great service from the team at Coopers Norwich. Jon Robinson has been especially helpful.

Service

The service is very good at Coper Norwich and the staff extremely helpful

Service

Communication wasn’t totally 100% clear with what and when car was ready for collection. Vehicle was off road for a week with no compensation regarding this fact. Staff first rate. Issue could have been managed slightly better.

Service

Helpful staff and clear indication of costs of service

Service

My reason for visit was handled in a very professional manner and I felt that the staff really wanted to assist me to ensure My expectations were met

Service

Staff extremely helpful and aways make me feel at home.

Service

As above Only thing had to wait an extra half hour for car for the clean and valet as was busy

Service

On time and cost

Service

Everything done as required

Service

Good service

Service

No issues

Service

Did a good job but had to wait until the end of the day.

Service

No complaints whatsoever

Service

Completed all the necessary works and also washed and hoovered the inside of my vehicle

Service

The car was booked in very efficientlyRequirements were checked and costs givenCourtesy car very goodWhen collected -Details of worked carried explained - eg tyres ok tread depth fine etcClean from the wash they carried out

Service

Excellent repose to an issue with the car. The service advisor was first rate and is an excellent ambassador for the dealership.

Service

service carried out very professionally

Service

We were not able to speak to someone who actually understood the technical specifics of our queries regarding the Sat Nav and other aspects of the I controller.One point was dealt with - change clock to winter time, although how was not clear.

Service

Always looked after very well whenever the cars have needed servicing and any checking over.

Service

The service personnel were welcoming and professional and dealt with my queryextremely well. This time the car was washed properly; an improvement on last time.

Service

Kept in complete touch whilst my vehicle was in the workshop - therefore no shocks or surprises when settling the account providing me with a thoroughly professional service.

Service

Couldn't fault it.

Service

Abbie (i think) her name was. She was fantastic listened to my concerns and experiences of Ipswich but assured me she would sort out. Ipswich agreed to fund the service to be done in norwich and it will be done tomorrow. Top job!!

Service

my particular request at my last service was overlooked

Service

Service and MOT completed at the time I requested and car cleaned

Service

The premises are tranquil and relaxing

Service

Good at reception, service technician recognised faults straight away on test run

Service

The car was booked in and broadly speaking it was available after a couple of hours, which was useful as I’d decided to wait for the vehicle.

Service

My car was dealt with promptly and they washed it afterwards!

Service

Car has done very few miles but still required a full service

Service

Satisfied in the way they meet your demands and sometimes quickly

Service

Complementary windscreen wipers fitted

Service

Throughout the whole experience I was given great customer service with good attention to detail. The salesperson was attentive throughout the experience.

Sales

Couldn't fault it.

Sales

Same as previous answer, friendly, knowledgeable staff

Sales

Kept up to date the entire time

Sales

In nearly all respects the BMW centre was very good, the only irritation was lack of customer parking making it necessary to search out a difficult to access corner.

Sales

Met my requirements

Sales

The Process required for my Motability car changeover was really simple and straight forward, thanks to the highly professional and knowledgeable sales executive dealing with me. Many thanks Nuala Butler-Hawes.

Sales

Again very professional and informative discussions and information given witH being felt as a truly valued customer

Sales

Because we were COMPLETELY SATISFIED.

Sales

Generally very good. No fault of Cooper at all, but disappointed to discover the my iPhone XS Max won’t fix the contactless charging dock.

Sales

Christina Drabble was excellent. Her approach and way of conducting herself throughout the process was exemplary.

Sales

Super car, great customer service, good financial deal.

Sales

Really helpful and friendly staff, explained everything clearly