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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service given on the day and very good car loaned for the day but needed to return at a later date as in car service reminder/due had not been reset - this required a round trip of 76 miles (1 hr 25 minutes) and a 1hr. wait in the showroom.

Service

Nothing is too much trouble Never, ever have I taken my car for a service anywhere and had a taxi sent to pick me up when it's done - fantastic

Service

Chris I'm sales was spot on & very helpful.

Service

Looked after far better than previous poor experience

Service

Booked in for an oil service. Expected time while i chose to wait was approx 90 mins. Car wash was also offered. However time waiting was more like 3 hrs. Due to loaction cooper should offer more courtesy cars to take out whilst car is serviced.

Service

Eve kept me up to date every step of the way whilst my car was being done

Service

As always, a job well done.

Service

Speaks for itself

Service

Everyone was really polite from the reception to the service nothing was to much trouble

Service

They did what was requested while I waited plus picked up the need for brake pads which was also done while I waited saving a further apointment and trip to the dealership

Service

easy to book, very friendly and helpful staff. Extra points for sending me a visual health check video of my car while up on a ramp. Also the wash and clean afterwards show that you do care for your clients car.

Service

Iwas fitted in faster than I expected on a Friday

Service

Very efficient.

Service

The servicing was carried as discussed with no 'nasty surprises.' The staff are all very pleasant and the charges, not outlandish.

Service

For a two year full service the engine seems more louder

Service

On this visit everything went smooth, booking in was on time, loan car ready, was updated during the day and car was ready on time.

Service

Delay before being able to book car into service due to loan car avialbility.

Service

Car sorted, in time, no surprises and pleasant and helpful person serving me

Service

Because I was completely satisfied.

Service

Compared to other car dealerships I've visited cooper BMW is probably the worst.

Service

Manager, Jonathan Robinson, is top class

Service

Great experience, from dealing with the documents to picking the new car up! Brilliant.

Service

Could not fault anything. Although fault not showing I was reassured it was worth checking

Service

Great service

Service

Very satisfied, even had car cleaned after having MOT

Service

As above

Service

Good service and well looked after by the staff.

Service

Everything dealt with as explained with good communication

Service

No change from the last survey.

Service

No issues.

Service

Getting too expensive for the services required -- too much 'show' and glamour for work that can be done at smaller service stations / providers

Service

Paying over £100 to rectify a software problem with the idrive system annoys me.

Service

Because all the people were helpful

Service

Cooper Norwich arranged 50% discount with BMW for the repair of the gear selector

Service

Yes i was given a courtesy car but i was not given updates , not once did anyone ring with an update as to what was happening , when i did phone the info i was given was nothing to do with us anymore BMW Germany dealing with the issue , j

Service

your staff made the experience - fantastic throughout

Service

Thanks to everyone

Service

Very good service department

Service

I was advised in advance that my car was shortly to be in need of its first MOT. Having booked it in for this and it's service I was sent a reminder. The whole process was carried out in the dealership's usual very satisfactory way.

Service

no problems at all

Service

Single out Kyle for his factual guidance, owning the (warranty) issues and ordering ahead of discussion.

Service

MOT and car wash, supposed to take 1hr 30 mins. After about 2 hrs. I started asking if my car was ready ; "No, waiting for paperwork and wash". Eventually I was insistent as I noticed my car had sat out front for some time. 2hrs. 40 mins. after pushi

Service

Very disappointed in the lack of response to my concerns . Every time I have requested a courtesy car as I live 25 miles away, there has never been one available!!! Amazingly poor record for three years.

Service

Friendly staff

Service

Kept informed Flexible collect times Disappointed that my tyre pressures weren't sorted so still have the alert despite a £300 bill

Service

Service with Coopers BMW is always reliable and friendly

Service

All very polite

Service

I had MOT on my 335 & it passed fine, but not totally happy about advisory on front discs just because they are rusted on out cm even though no wear on them!!!!

Service

I have dealt with Coopers ( previously Lind) for many years , they really have upped there game recently. I really felt they genuinely cared.

Service

The front brake pad service was done well but the warning was not reset and still reads 1600 to go after the job has been done.

Service

Very polite, prompt at service reception and keeping me advised on how the work was going, also if I needed to go to the close by shopping complexes they would have taken me and picked me up when the car was ready.

Service

Work completed on time.

Service

Good service and curtesy car provided

Service

Would have given 5 stars but no Wi-fi while I waited - think there was a system fault.

Service

Expainained what they had done to check the problem and offered a solution

Service

Kept informed and punctual

Service

Cost of an oil change

Service

It was carried out with the usual efficiency I have come to expect

Service

Cannot fault it, finished the car quicker than the time given but forgot to turn off the service warning light.

Service

didn't find staff friendly. car was missold from cooper teeside.

Service

I had to stand waiting in the reception area for some time - between 10 and 15 minutes - when dropping off and picking up my car. I think some seating for customers would be appreciated. No courtesy car was available for more than a month.

Service

Staff were very helpful after the first blip but still a large unexpected and additional cost to running the car

Service

The Service Engineer was very prompt in finding the defect and giving assurance that the full service and component replacement will be completed for collection of the car at the end of the day.

Service

The staff made the entire process as simple as possible - from booking to arrival, providing alternative travel arrangements and collection/handover.

Service

The service agent could have been more helpful, received a very good service and everything was explained in a clear and concise manner. Maybe it helped the agent had the same surname as me!! although we are not related

Service

Long wait for warranty wheel photos and decision. However, Did fit me in to replace wheels and got me taxi so this was very good ., however offered me a car clean and valet but when collected at close of day they had not done this.

Service

They looked at.the situation and quickly rectified any mechanical and technical issues and indeed more besides. The young lady arranged for a car to pick me up and take me back to my car and gave me the keys and was very polite, kind and professional

Service

Have always dealt with them for service, and find them very helpful and very efficient and courteous

Service

Very good staff.

Service

Josh, in parts department, was very helpful.

Service

Great from start to finish

Service

Everything completed as expected-as usual

Service

Organised, very helpful with no drama. Nothing is too much trouble all questions answered.

Service

car cleaned afterwards

Service

Every element of this experience was outstanding, thank you.

Service

Hassle free process

Service

Friendly staff who always kept me informed on progress.

Service

There was happy with the way that my problem was sorted out

Service

My only issue was the cost, I feel that the prices are too high.

Service

Kept to timings and was returned cleaned

Service

Great personal service as always.

Service

Work was carried out according to the schedule. A taxi was provided to get me home and back to collect the car. Work carried out was explained to me.

Service

Very satisfied

Service

Call centre staff are not knowledgeable so I prefer to speak to the garage direct. Staff at the showroom/garage are thankfully.

Service

Chris Yeomans is a great guy

Service

As above really plus receiving calls to keep me updated

Service

Very helpful and professional

Service

Everything was fine. I ended up sitting in the showroom for almost an hour waiting for a taxi that wasn't ordered for me. It's a small, trivial mistake, but I'd bring lying if I said it made me feel valued as a customer.

Service

The met the standard that I was expecting.

Service

It's the attention to detail, I was offered a lift back home but ended waiting over an hour for the lift! Also car cleaning is very poor

Service

As mentioned before the team at Cooper Norwich went above their call of duty to assist and sort my issues.

Service

I had to cancel work appointments because the garage was short staffed and did not do the work on the day agreed. While these things happen, I should have been informed at the earliest opportunity so that I could make alternative arrangements

Service

Staff very polite and friendly a pleasure to deal with.

Service

Rusty disk brake hubs could not be rectified under warranty, Video sent only showed the work not done , didn't show how the rear door rattle can be eliminated

Service

Just a few minor things that if they could have been done differently, appreciate the daily operational constraints, may have made my experience better.

Service

Because of the kindness and help shown to me. When the recall was being attended to my wife and I were driven into Norwich. When the repair was completed we were informed and a taxi was sent us to take us back to pick up the car.

Service

Initially told that I would be charged about £70 to have the oil level reduced - subsequently not charged.

Service

Abbie was very polite, friendly and professional. Always greeted with a smile.

Service

Car left dirty and piece of trim missing from front passenger seat. Issue not resolved and reoccurring. I will not be using cooper again

Service

The timing chain on my engine broke, BMW replaced the engine free of charge

Service

The patronising nature of the service staff to my wife was most unwelcome. To then try and intimate that further work was required over and above that necessary on top was the icing on the cake!

Service

Simple Mot but car was service washed which was nice

Service

There where no problems for me to deal with.

Service

Work completed to a high standard

Service

Good service

Service

Date sorted for mot and brake fluid change with no hassle and at a time that suited me.

Service

Short notice Cooper completed the repair to my car a day earlier than quoted.

Service

Work was completed to spec, albeit took quite a long time

Service

Pick up & deliver back to home. Video assessment of car.

Service

Service and MOT completed without issue however the wash and valet could have been better.

Service

not completely satisfied due to one thing, and its a v minor thing, they said they would clean my car wheels up after servicing and didnt. but no worries as they were v busy that day

Service

Kept fully updated throughout the time that the vehicle was in their care and also did their best to avoid unnecessary expenditure.

Service

Great service when buying and now through servicing too.

Service

Took over 2 hrs to do simple brake pad change. VERY expensive eg. Suggested £99 to unblock my windscreen washers-Terrible. On the plus side, helpful and courteous staff and refreshments whilst waiting.

Service

Car collected, serviced and delivered back in the same day. Polite & friendly staff

Service

Undivided attention given and friendly staff

Service

Had to bring it back as wasn't done first time

Service

Because of the wonderful level of service, and the helpful and always very pleasant people in the service. dept.

Service

As above. Plus I have a problem with my new car already following multiple problems with my previous new BMW

Service

I have had my car serviced twice and on both occasions I have had to book a long way in advance to ensure a courtesy car. There was no car allocated and none available and I ended up with a sales-rep car. also car not ready when promised 1.5hrs late

Service

No complaints. Therefore top marks.

Service

Service and updates carried out as agreed on time. Service department polite and professional.

Service

Excellent customer service and vehicle reliability

Service

Always receive a first rate customer service experience.

Service

The EGR Cooler Safety recall was taken care of without an issue. A minor oil leak was also attended to along with a review of an Alloy wheel which was suffering from corrosion. The team at Cooper Norwich were friendly and knowledgeable

Service

All the work I was expecting to be done was done as expected .

Service

Overall very good however it would've been a 5 but it took over 2.5 hours to change a tyre.

Service

Service Advisor Abbie was excellent I unfortunately had an issue with the loan car where it got a puncture. So yet again had to bring it back.

Service

Ease of booking process, quality of the service and the cost of it was in keeping of what was expected. Pleasant showroom with friendly staff.

Service

The cleaning of the vehicle was awful. The interior was hardly touched at all, just a quick wipe of the rubber mats. Before cleaning the exterior was just dusty. It looked worse when I got it back. Very disappointing.

Service

Same as above...

Service

As I have been telling the was a fault on the rear parking sensor from when I bought it and they told me there was not but this they have said there is and have to pay fo a diagnostic not very happy

Service

Generally efficient, though service advisers are not technical & have to defer to a colleague for advice. Never phone or email back when requested.

Service

No loan cars available for when I needed work doing, it included an MOT so I couldn't wait until a car was available.

Service

I have known Cooper Norwich for several years and even if there are new faces at the service or sales desk, I always feel well looked after and like a valued customer.

Service

Quick and easy

Service

Courteous, knowledgeable, efficient...ticks all the boxes

Service

Friendly personalised professional service at each visit.

Service

No problems and good communication

Service

Everything was done just not very quickly

Service

Never a problem at Coopers, Norwich.

Service

I think that 3 times to get a bumper repaired is more than enough , even then I highlighted fittings missing that hold it on, do I really think you may follow this up ?? Not

Service

See above

Service

very satisfied

Service

everything was good, impressed with video health check, only issue was that as my car is wrapped and agreed not to clean and offered an internal valet/hoover when I collected it hadn't been done

Service

2 days after the car was serviced I had an emergency oil warning saying please top up a litre of oil immediately. Surely as the car was serviced by a BMW service department the oil level should have been checked?? & topped up under the service plan?

Service

Love the car

Sales

Chris Barnes went out of his way to help up find the car we wanted and help us during the process.

Sales

Always a great experience at Coopers Norwich.

Sales

Good price with good friendly and helpful service.

Sales

Efficient, smooth process with good trade-in figure after negiotiation.

Sales

Car very late in delivery. still waiting!!

Sales

Nathan Foster

Sales

This is the sixth car I've bought from them so they must be doing something right

Sales

Jake the sales exec looked after me very well. There was some pressure to take the car before the end of August rather than wait until 1st Sep (although think pressure came from above rather than Jake himself) otherwise I would have given 5 stars.

Sales

Nothing to add.

Sales

Staff always polite and helpful. No hard sell. We never felt under pressure to make a decision.

Sales

Well looked after and salesman understood what I wanted without pushing me towards something I didn't want

Sales

I experienced excellent service from Christina Drabble from the beginning. Christina and the sales team was able to offer a very competitive price and responded to my emails in a timely manner, and gave me lots of updates during the sale.

Sales

Good selection of vehicles to choose from , delivery day was a good experience and staff were eager to please.

Sales

Efficient staff with prompt attention . Comprehensive explanation of vehicle choice all competed in a friendly manner with no sales pressure.

Sales

I got the service that I have come to expect which is impeccable, enough said.

Sales

From start to finish the customer service was exemplary and Chris took time to listen to what I was saying and from there tried to find me the car he thought would most suit my requirements

Sales

I have had BMW cars for the last few years and never had a problem. Coopers have been very helpful all the way..

Sales

Apart from the long wait of getting my car, i still find it hard to believe that the car is built in South Africa, but in saying all that, i am very pleased with my new car and i would recommend family and friends to purchase a BMW