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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Jenni Sutton

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although the maintenance of the vehicle is completely competent the service crew have twice tried to convince me that I need parts! The last time I was told I had a puncture! I refused and I am still driving WITH NO PUNCTURE!

Service

Always a pleasure to deal with

Service

also sorted an additional job which would have been required in 300 miles during my visit which saved me having to have a further visit.

Service

Every one of their service team is very friendly and helpful and kept me informed how the MOT was going.

Service

kept informed, work carried out as discussed etc etc

Service

Everything went as as expected, with use of excellent courtesy vehicle

Service

Very efficient 'while-you-wait' service. Comfortable waiting area with free refreshments. Friendly & helpful staff. Liked the video that the mechanic did, showing my car & his findings.

Service

Great service

Service

Same as above

Service

Again the way i was handled and coaxed into buying my new car was comfortable and unrushed.

Service

Although there was a problem with my car it was all sorted

Service

For the same reasons as above

Service

They have maintained this car for me since new (now 17 years old) and I have full confidence in them

Service

I liked the video clip and service fantastic.

Service

Car was received back with the engine management light on (same as it went in for), then took 2 hours to return by call. Car then had to go back in again to be sorted.

Service

Initial wait to book vehicle in unusually long

Service

Really long queue of people waiting to be seen by service advisers when I arrived. Not the fault of service advisers though as all were busy. Had to wait a while to be served. Asked for my car to be vacuumed prior to collection and it wasn't.

Service

Not 5 stars as: The wait was too long Inferior wiper blades fitted, very noisy compared to the ones replaced However, the staff were polite and knowledgeable, and the facilities good

Service

Needed urgent check up and was fitted in promptly

Service

Polite, efficient staff

Service

I find the people will all ways help me if they can .

Service

All the staff at Cooper Norwich are so friendly and look after you the moment you walk through the door. Nuala was excellent, so attentive and friendly. Nothing was ever an issue. Excellent dealership.

Service

The service department did everything that was required and expected.

Service

Had to wait 3 weeks for service appointment. Unfortunately, for business reasons had to change to appointment but this was expedited.

Service

As above plus everything explained regarding the service

Service

My car was left in a worse state than when I brought it in

Service

Not quite 5 stars as the 3D remote view is still not working on our brand new X5 We are disappointed that this has not been corrected by BMW head office

Service

The service was carried out promptly and customer service was very good. The only thing that would make it a 5 would be cheaper prices.

Service

GOOD CUSTOMER SERVICE

Service

Nothing special

Service

In all my 30 plus years as a BMW customer I have never been treated in such an offhand and unhelpful manner by reception staff. I know the days of free car collection are long gone, but a 2 month wait for a courtesy car for a few hours !!!

Service

This time, car was only in for a service (they collected on time which was good), but I asked them to look at rear wiper as not working... Car came back and rear wiper still not working. 6 week lead time for service - too long. (collection)

Service

My experience was below average

Service

Very disappointed to learn that a rusting seat bolt was not covered under my exteneded warranty, bearing in mind I have only had the car from you for 6 months and it has only done 1,000 miles in that time

Service

I could not find fault with my experience at Cooper Norwich.

Service

Yeah okay, not the best, not the worst. But okay. Disappointed .I really need to change my seven series, I purchased for my wife New five series estate car she is very happy I am very happy but really Coopers should be trying to sell me a new car now

Service

I was sent to the wrong area to book in my car and no-one answered the bell. I just didnt feel that welcomed

Service

Apart from above comments the Post Service wash was abysmal. Had it not been for the late pick up due to Bus delays I would have complained.

Service

Nothing to complain about.

Service

Great service

Service

Seemless servicing

Service

This time the service was good and complete. The car parking arrangements at the dealer are woeful, you have to hunt for a space and inevitable end up parking somewhere you shouldn't.

Service

The Service experience was world class, the quality of workmanship out of the top drawer. Faultless from beginning to end

Service

Good

Service

Courteous reception at dealership and quick turnaround on the MOT

Service

The service advisor Claire Hart was very professional and efficient and the technician's report on the health of the car was comprehensive and reassuring.

Service

I have found my recent visit for the service a bit frustrating as the car had been in previously for faulty seatbelts and these were replaced. Still experiencing problems they now tell me they need to order the other part. Meaning 3 visit for one job

Service

When I first called in early April , I was told a loan car was not available until June . Sat nav problem was not rectified . The car had been back for a second time and still not sorted . £550 for a 39000 mile/ 2 year standard service ? ?????

Service

I have had numerous BMW cars and the service at Cooper Norwich has always been first class

Service

Quality

Service

As above

Service

Very helpful in explaining the merits of the model I had selected

Service

My issue with the dash cam was resolved to my satisfaction

Service

The job was finished to my satisfaction

Service

The reason is given in my answer in question 1

Service

As above

Service

The service was at Coopers Ipswich, and I was very satisfied

Service

We had a 36000 mile 3 year service carried out at Listers BMW which was part of a 5 year service plan, and they point blank refused to change the brake fluid Coopers BMW at Norwich changed it with no problem as part of the plan

Service

You just don't feel valued as a customer.

Service

My experiences of dealing with BMW over some years and the quality of the vehicle have always been very pleasing.

Service

Lift to and from city centre very helpful

Service

scascas

Service

Not the first time ive been less than disappointed with Norwich. Always been very very happy with the service department. If i had a local closer dealership id use them and not bother with Norwich whatsoever.

Service

Booked in with Jonathan that part all went very well,service carried ok but the oil was missed off the invoice I was given I rang the following morning to check it had been changed I was told it had hopefully that's true !

Service

Car completed ahead of schedule. Service cost reasonable when you consider the service interval and actions completed in first class surroundings.

Service

Friendly and very professional.

Service

Constantly updated, always very positive and pleasant.

Service

Nothing too much trouble

Service

Very good staff and attention second to none.

Service

As stated above.

Service

Answer as previous

Service

Following Marl Small's help.

Service

Unable to fault

Service

What I asked for, was completed.

Service

Convenient time arranged. Impeccable courtesy and helpfulness of explanations.

Service

I recently booked a full service & take a look at a couple of issues I had. However on this occasion I was concerned with the cars performance while waiting for the service date and when I called I felt I didn't received the usual standard of service

Service

service staff attitude could have been better, Emily in business excellent but service team seemed somewhat stroppy until I told them a few home truths.

Service

M cars are worth the effort

Service

dropped car of at 9.30 and was not ready till 17.00 also when I booked car in on the day, I was I a line of people waiting to be seen some one jump I front of us and the your person did not tell them to wait with the rest of us?

Service

See above

Service

The overall level of customer serve is faultless. All businesses should model themselves on Coopers BMW.

Service

All the issues were dealt with very satisfactorily.

Service

Great vehicle at a good price, but underdelivered on customer service - particularly by failing to put an MOT on the vehicle and doing a poor repainting job

Service

Job completed within a short period of time and appears to be 100%

Service

I was there from 8.25 for 90 mins and was never offered a coffee. Otherwise service from service desk was excellent.

Service

Seriously happy

Service

Nothing to add.

Service

BMW did not go out of their way to help me in any way, only had the car 11 and a half months and was due an MOT. USED BMW for the MOT to give them the benefit of the doubt and way wanted to overcharge me. They could not help me out at all.

Service

Poor Customer Service

Service

Staff plus the head of sales very rude and they will lie just to get rid of you

Service

The staff are excellent especially Johnathon Robinson

Service

If I hadn't been they would have sorted it then and there

Service

Booked car in for an MOT with a months notice. Arrived at 8:30am but was contacted at 4pm to say it couldn't be done that day and could I leave it until the next day! If it wasn't for the excellent way Claire Hart dealt with me, would be 0 stars

Service

Initially I had to deal with an absolute jobsworth on the phone however other members of your team worked hard to accommodate my circumstances.

Service

I feel that I was held to ransom regarding the need to have one of the tyres replaced and was unable therefore to get a competitive price for this. I asked to speak to a manager and was very disappointed with that persons attitude.

Service

Jake was knowledgable and spent time with us everything went smoothly

Service

Collection of car and return excellent

Service

Brilliant

Service

The salesman was inexperienced and had to confirm every question I had with he's manage

Service

I cannot find anything to complain about

Service

See above. It seems that your workshops are manned by fitters not mechanics and any fault is cured by fitting a new part with no attempt to dismantle and repair the faulty bit. Why fit a complete steering rack if the fault is with the electric motor?

Service

happy.

Service

Felt like I was being frog marched into the service area like a criminal to see my tyres and why I needed to spend £400 each on 4 tyres.

Service

professional friendly service advisor, communicated well and ensured service was completed promptly- much better than last time

Service

The service was good once you found time to look at the car, but there was an unacceptable delay waiting for you to look at it, something we have not experienced before.

Service

Well treated

Service

I would have been completely satisfied but unfortunately I couldn't hear the video of the service

Service

1st service so only oil and filter.

Service

Everything went as planned

Service

Always excellent

Sales

PDC wasn't up to scratch. The tyre compressor and sealant wasn't with the car, and the GardX accessories pack was also missing. Also. the windscreen wipers didn't clear the screen but just juddered across!!

Sales

Totally satisfied with all aspects of the experience from demo's to handover

Sales

Chris, Joel & Josh were very helpful and supportive in our purchase

Sales

Nothing was too much trouble

Sales

Nuala was brilliant, and guided us through the whole process with a warm, friendly and totally professional manner.

Sales

Certainly satisfied with the overall experience and service provided - with the minor caveat that when we arrived at the Centre to pick up the previously booked 'demo vehicle' for a test drive for the first time, it was not available on the day!!

Sales

Sales process was smooth. Sales exec kept us informed of progress as relevant. Good communication. Knowledgeable and honest sales executive.

Sales

Excellent service and delivery.

Sales

The sales person who I dealt with gave me a deal and trade in price for my car that I was very pleased with.

Sales

Good

Sales

Kept informed from ordering to collecting

Sales

Excellent information and updates throughout the process and a very smooth process overall.

Sales

Treated like royalty

Sales

Excellent service

Sales

There was a problem with delivery of my vehicle from the manufacturer. The dealership made my frustration much easier to cope with.

Sales

Lovely, friendly people from the receptionist, through to the salespeople, not forgeting the skinny lattes. Nothing is too much trouble at Cooper Norwich BMW.

Sales

Fantastic service as always, Nuala was incredibly helpful and got the deal to where I needed it to be. Thank you will be back again!

Sales

Everyone I met throughout the process has been 1st class

Sales

Good service, friendly staff, very pleased with my new car.

Sales

Good communication, prompt delivery from Yorkshire.

Sales

Your sales team understands the customers needs. Clear communication, efficient and friendly. They put together a deal which exceeded my expectations.

Sales

Everyone we dealt with were excellent, from the young lady who greeted us to Nuala Butler-Hawes and Andy Waterfield who completed the sale of my new X5

Sales

I was treated with great patience while I was undecided initially. Then allowed to switch my choice 24 hours after making a choice. However I haven't received the phone call I was expecting after the sale.

Sales

All went very smoothly and much care given to individual needs

Sales

James Richardson was fantastic

Sales

Very helpful and friendly staff although maybe on handover a little Bit longer could have been spent on going through the controls especially the sat nav

Sales

Very attentive and listened to are requirements before recommending cars for my wife and myself.

Sales

Great experience at the dealership. Good handover of the vehicle. Having ordered the vehicle we wanted (factory build) the salesman, James Richardson, sent a video showing a similar car in the same colour as my ordered vehicle. Great service!

Sales

Good sales person and a good Discount, all good.

Sales

No issues. All timescales met

Sales

Outstanding service throughout the whole experience and thorough / detailed handover.