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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

19 comments from 75 reviews

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Service

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4.5

59 comments from 155 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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4.9

"From initial contact to delivery was 8 days, and it was a pleasure to deal with Nathan at the dealership. Only improvement was if I had to wait a little less time between some steps in the sales process when in the dealership. Only a minor thing."

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5.0

"Always receive excellent service at dealership."

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5.0

"Really happy with the service I received, mainly from Gavin O'Grady."

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5.0

"The sales team were excellent expecially Nathan."

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5.0

"Salesman Gary was very helpful and others were very friendly. Suprised my wife didnt recieve any flowers though."

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5.0

"A pleasant experience where my expectations were met with ease"

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5.0

"Second to none, looked at Audi and Mercedes first but the dealers experience won us over."

Cooper Norwich Dealer Principal response

"Thank you for selecting to purchase from us over Audi and and Merecedes-Benz It's always great to recieve this kind of feedback and i'll share it with the team. We look forward to seeing you again in the future.Kind regards Andrew Bracking."

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5.0

"I always receive first class service when I visit Coopers, I am offered coffee as soon as I am greeted when entering the showroom."

Cooper Norwich Dealer Principal response

"We're proud of our coffee and never try to cut costs by using anything but the best beans ground on site. Please drop in anytime for fresh coffee and a catch-up."

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5.0

"Whilst very happy to complete this survey, I was so impressed by Cooper Norwich that I have already written to the dealer principal reflecting my appreciation of quite outstanding service."

Cooper Norwich Dealer Principal response

"It was great to hear from Mr Reeve and read the complimentary comments regarding the friendly and polite service delivered by the Sales Executive. We're consistent in our approach and desire to deliver the best customer expirence everytime and to know it's working makes us more determined to fine tune what we do. Andrew Bracking"

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5.0

"Dealing with the same partnership and individuals there makes a huge difference, they know me and I know them."

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5.0

"The experience at Coopers has always been very good and with the new showroom layout it's so easy to view the cars.Neil and Simon made this the best change of cars I have ever had."

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4.0

"Slight delay on shipping of vehicle but was kept in contact very well by member of bmw staff."

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4.0

"Would of been nice to of been updated a little more"

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5.0

"we were completely happy with them. GAVIN the salesman was very helpfull and professional ."

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5.0

"Happy with the dealership."

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5.0

"I was very pleased with the treatment and courteous nature of Craig Rilett."

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5.0

"Our salesperson, Gavin O'Grady, was particularly thorough, helpful, patient and generally a joy to deal with throughout the purchase."

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5.0

"Everything went smoothly."

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5.0

"As a family this is our 8th car from Sytner High Wycombe. Ian Jones the Sales Executive was once again brilliant."

Click here for sales overview page.

Service
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4.5

"Very happy with the service."

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5.0

"They did not offer me a cup of tea or coffee."

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5.0

"Very courteous at the dealership."

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5.0

"It was for a flat tyre as the warning light had come on"

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4.5

"Very good service"

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5.0

"They are friendly and very good."

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5.0

"i was completely happy with them."

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5.0

"i am happy with them."

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5.0

"Happy with the dealership."

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5.0

"customer happy with them."

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4.0

"I went for an MOT and service, I received a call to advise my car was ready, when I arrived they advised that the service was not done. The technician advised that it would only take half an hour as it was only an oil service that was required, but h"

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5.0

"Nothing wrong with the dealership when you have got everything sorted."

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5.0

"they look after you very well."

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5.0

"I have always been happy with the service I have had there"

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3.9

"Does seem to be sorted but didn't need three visits"

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5.0

"They are excellent."

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5.0

"Very happy with the dealership."

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5.0

"i was very happy."

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5.0

"Very happy with the dealership."

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5.0

"Very impressed."

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5.0

"Just a pleasurable experience."

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5.0

"For the experience. A gentlemen called Ashley in the Service Department is excellent."

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5.0

"Very good. They had a nice area to wait in."

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5.0

"The service maanger was excellent."

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4.0

"My issues were dealt with very efficiently."

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4.0

"Overall it wasn't too bad."

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5.0

"Very friendly and helpful, great service."

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5.0

"They are very good, very professional."

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4.0

"The service was good but it took longer to wait than I was expecting to."

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5.0

"Very good, it was washed and cleaned."

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5.0

"I was very satisfied."

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4.0

"Very clean and tidy. Good service. When they cleaned the car they did not do a good job on the wheels though."

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4.9

"Excellent service and staff"

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4.0

"There is never any petrol in the loan car and if you don't know the area you don't know where the nearest petrol station is, a map in the Deaalership or note in the car would be helpful."

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3.0

"I was disappointed that the Platinum Service Club vouchers I received from Elms where I purchased the car could not be used at Coopers. I appreciated the car was returned to me valeted but some mud splatters remained."

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3.0

"No courtesy car available and could not understand why transfer box failure was not identified immediately as common BMW X 1 fault. However staff did then go out of their way to help until the car was repaired."

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4.8

"It took a while to get there."

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5.0

"It was expensive."

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5.0

"Specifically the service provided by Jonathan Robinson which is first class every time."

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5.0

"Very pleased with them"

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5.0

"they were very good."

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1.0

"After breaking down they couldn't locate the fault and wanted to just give the car back which I refused."

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3.5

"they didn't have the part in required."

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5.0

"Jonathan is really good, good at keeping me informed."

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5.0

"Very good service."

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5.0

"i was vey happy . the service manager is very professional."

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3.0

"On the day of the service customer care was good."

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5.0

"Very well organised."

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5.0

"Happy with the dealership."

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5.0

"The service was a little bit slow. It took two hours."

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5.0

"Very professional."

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4.0

"They just could have cleaned the car a little better."

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5.0

"Mark the service manager was very professional and helpful."

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5.0

"Ashley Thompson the service advisor was absolutely brilliant."

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5.0

"Very friendly."

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2.0

"If I book a courtesy car it is FOC for me, but if I go to the trouble of getting myself to Coopers' really inconvenient location, I have either to pay for a taxi or go on the minibus and be late for work - & still have to pay a taxi to get back! Why?"

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4.5

"they are lovely very welcomming. great customer service."

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4.0

"The didn't find the fault."

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5.0

"Happy with the dealership."

Click here for service overview page.

Cooper Norwich
BMW Service

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