Cooper Norwich Star Rating
Sales
35 comments from 65 reviews
Service
88 comments from 218 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They are always very helpful and friendly. Sometimes I wish they would offer a courtesy car."
"they were fantastic"
"The car was picked up and dropped off which was very convenient, which is not convenient is I still have the faults."
"they are really really helpfull"
"They did what I'd asked them to do and my vehicle was cleaned. The only disappointment is the trade in value that I was offered. The staff are always courteous and seem to know what they're talking about."
"Very good service."
"The loan car had some fuel this time which is very unusual."
"Ashley was superb and has restored my faith in BMW"
"They were all really professional."
"The service was good and I think that Coopers is an excellent outfit."
"The customer service given by ASH in the service department was fantastic, he is a credit to your business,just a shame his hands were tied with the issue I had with my vehicle."
"The experience was as expected of BMW, courteous and friendly with work completed in timescale promised"
"always polite and helpful"
"The staff were fine but I was not notified about the MOT was due. I felt I was left to sort myself out."
"Smart, friendly, helpful."
"problems werent sucessful fixed and had to go back."
"The man at the service desk explained that the brake fluid was due for a change which I agreed to. As the full service was carried out a bit early, he said he would get the overdue sign removed from the display."
"The technician was helpful and knowledgeable."
"I thought the service service staff to be not very pleasant. I had booked a loan car for when my BMW was at the dealer but when i collected it i was told they would not usually loan out a car for this sort of work which was a bit late as i need it."
"I have no complaints at all, the dealership were very obliging."
"The car went in for warranty repairs on a list of items, 1 a repeat. 3 items not fixed when car returned. General customer care and staff good as always."
"They treat me very well and"
"Totally professional service"
"The staff are wonderful at the dealership."
"Relatively minor issue. Unexpectedly left for 15 mins whilst someone found out how much it would cost to supply windscreen washer fluid."
"I was well looked after."
"difficult to get emergency work done."
"A very dirty car was returned in sparkling condition"
"accommodating and helpful"
"well looked after"
"Very helpful."
"Poor attitude of Giles inService Reception"
"Everything at Coopers were dealt with efficiency the staff were very helpful and I am plesed with all the services. coopers allowed me to drop my car early in the morning which was helpful."
"Booking in procedure long winded warranty work and service good but forgot to fill in service record and I had to return."
"Service Dept good and efficient Sales Dept dreadful"
"Excellent pickup repair return and on time as agreed, free wash valet."
"they were quick."
"Kindly provided an office for me to work in during my stay which was excellent"
"Even though it went in for a very routine repair, as it was a Saturday my car ended up having to be kept till Monday. I was given a replacement car but meant I had to make another journey to the dealer to collect my car."
"Cannot fault Cooper Norwich for their staff and workmanship."
"It took me 25 minutes to book my appointment over the telephone due to the lack of knowledge. Whilst booking the vehicle in for service i was also trying to arrange for a test drive of another vehicle. because of this it seemed to confuse the person."
"They were very professional at the dealership."
"Advisor was excellent"
"The vehicle went in for a warranty claim. I had to wait wait nearly four and a half hours only to be charged two hundred pounds and told what I knew was wrong with the car in the first place. The problem wasn't fixed on this visit."
"Everyone were very helpful"
"Professional people but a little cold and detached from the customer experience"
"the staff are excellent and helpful"
"I thought the service was excellent."
"Received 3 phone calls just prior to service reminding me of service asking how I was going to pay. One call fine 3 calls annoying"
"Very good, very impressed."
"i am completely happy with the service"
"Usual confusion over whether I was getting a loan car and nothing was found wrong with my car despite it still occasionally misfires and has done since I got it"
"Wonderfull visit, johnathan treated us well"
"The problem still ongoing. Twice offered a lift to the bus stop. twice no offer made had to walk and at 69 years old don't apprciate it."
"Really nice and a comfortable waitiing area."
"Everything went smoothly."
"Very nice servic e at checkin. Anthony who i have known for years was very helpful."
"Only had one fault with the service and that was the car was washed very poorly I had to take it elsewhere to get it cleaned again"
"Very professional, courteous and helpful."
"I didn't recieve very much in the way of communication on my latest visit."
"The service reception is excellent. All who man the desk are courteous and very helpful especially Giles."
"Two visits and each time they knew nothing about the car coming in. Both times car not valeted as was told and second time one of the problems not solved despite being told it was."
"I thought the staff were very helpful."
"It took a long time for the service"
"Ash was very helpful and get things done that he said he would get done."
"I am alway happy with the service received from the dealership. Especially Jonathan on the service reception."
"It wasn't very efficient and it is impossible to talk to the people you want to talk to because they refuse to put you through to them"
"The staff are always good. Jonathan is awlays very good."
"Would not buy a BMW from anyone other than Andrew Ritchie at Soper Lincoln now. Great service."
"Very pleasant staff especially Jonathan the service. Manager who was very helpful and personable. Courtesy lift into Norwich all worked well too."
"The dealership didn't have the correct part in stock to be able to complete the work on the day of the appointment."
"This service only marred when it was reccomended that my wiper blades were changed and would I like them to do this I had personally changed them only 6 days previously"
"Had to wait for 1 hour would not take me to work"
"Alway professional and friendly, the collect and deliver is very good."
"They could not have been more helpful. They took a wheel off a brand new vehicle to put on mine in order to get me home to Gloucestershire..."
"Very professional and very good service."
"Second visit for service,second time engine cover replaced as scratched by toolbox.Engine cover not fixed down,ratling.forgot to screw back on again.Costs kept changing,not convinced oil change completed,not happy charged for courtsey car without"
"I thought the service was brilliant and the staff were helpful."
"The customers Bmw needed some brake pads and was also in for a service but the customer did not understand why the service cost £140"
"It was a welcoming enviroment."
"just surpridsed that I had to pay extra for a brakefluid change less than 3 months after a full service"
"Very helpful, knew what was going on with my car, easy to contact."
"Jonathan in BMW service always provides a five star service"
"I'm happy with Cooper's Service Dept ."
"The garage is miles out of town and there is no courtesy service."
"They always seem to be expensive."
"They're a very good dealership, they have not let us down in any shape or form and they are the reasons why we chose BMWs."
"John Cooper and Emily Adcock"
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
4 Series Coupé
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon (2013)
5 Series Touring (2013)
5 Series Gran Turismo (2013)
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X5 (2013)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M5 Saloon (2013)
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 5 (2013)
ActiveHybrid 7
"Second vehicle from the dealership. Hard to fault sales or service department."
"very helpful"
"second car purchased from Coopers. Excellent servce by sales department."
"No problems,staff polite,helpful and knowledgeable."
"received a high level of care and attention to satisfy my needs"
"The sales representative, Richard Mytton, was unfailingly helpful, courteous, patient and willing to give time and attention."
"I was very happy with the whole purchase procedure. Mr Chris Syder was very helpful, I was completely satisfied."
"Just right attentive but not pushy, listened to what I wanted and provided options, special mention to Chris Syder."
"The only thing I would say needs slight improvement is the after sales as correspondence has been some what slow."
"Excellent service, helpful staff"
"The dealer went out of their way to collect my car from Southampton in order for me to have it earlier than anticipated"
"Handover of new car excellent."
"Very pleased with the Salesman Chris Syder and the dealership."
"Excellent service provided by both Matt Fox and Mark Hawes"
"Friendly and helpful. Knowledgable and courteous"
"Excellent dealership. Matt sales Simon finance are good to talk and deal with. Hospitality always good, also reception. Antoney tech was good at handpver. no complaints at all."
"Very helpful dealership"
"should make European design number plates as standard provision"
"The salesperson went beyond his call of duty. He was excellant."
"Excellent service at BMW Norwich, as usual"
"Extremely happy with the treatment from Matt"
"The car was delivered early always a positive sign. The help I received in the showroom was excellent"
"The dealership made every effort to match the price I showed them from an internet site and this was a deciding factor in purchasing from Coopers."
"Gavin was fantastic. Not pushy I visited the showroom at least 5 time before I decided to discuss price , great at understanding my requirements and not just trying to upsell me thing s I didn't really want. All in All VERY HAPPY"
"Matt Fox was the salesman that dealt with me throughout and he was very helpful."
"Absolutely fantastic."
"Mat fox has been very helpful and gone over the top to insure we were very happy with the vehicle keeping his promises"
"Extremely happy with service at BMW Sales advisor was both helpful and competent."
"Again the purchasing experience was first class, with the sales representative being extremely helpful and knowledgeable. This was not the case with the local Jaguar dealership."
"Very professional and courteous service. Thorough and first class handover of vehicle. Answered all my questions and very helpful"
"The sales person Gavin O Grady was very helpful , a smooth transaction all round ."
"Car was delivered well ahead of schedule"
"Mathew Fox was excellent"
"Gavin was very attentive"
"I thought the attention that we received from Matt Fox was outstanding, nothing was too much."