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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

19 comments from 74 reviews

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Service

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4.5

57 comments from 134 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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4.0

"Slight delay on shipping of vehicle but was kept in contact very well by member of bmw staff."

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4.0

"Would of been nice to of been updated a little more"

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5.0

"I was very pleased with the treatment and courteous nature of Craig Rilett."

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5.0

"we were completely happy with them. GAVIN the salesman was very helpfull and professional ."

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5.0

"Happy with the dealership."

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5.0

"Our salesperson, Gavin O'Grady, was particularly thorough, helpful, patient and generally a joy to deal with throughout the purchase."

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5.0

"Everything went smoothly."

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5.0

"As a family this is our 8th car from Sytner High Wycombe. Ian Jones the Sales Executive was once again brilliant."

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5.0

"Excellent."

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5.0

"High class service- I went in with specific requests and was given very professional advice. The whole experience was the best I have encountered. John was superb. The finance team -especially Chris was brilliant in sorting out the details."

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5.0

"Amazing team."

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5.0

"my needs where listened to and totally understood. i had everything i wished for."

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5.0

"Excellent sales service."

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5.0

"Very good service from the dealership."

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5.0

"I was looked after by the sales team & Chris made it a positive experience."

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5.0

"Very helpful and personal service. Updated with delivery of car at regular times."

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3.5

"The dealership forgot to refund my £1,000 deposit and it took 2 phone calls before this appearned."

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5.0

"Chris Syder was most helpful, not pushy, no time constraints, just very patient and very helpful. He was as concerned as I was to ensure that we specified the car to suit me and my driving style. I would be happy to refer anyone to Chris."

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5.0

"every member of staff we came into contact with were always extremly helpfull and very polite."

Click here for sales overview page.

Service
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5.0

"It was expensive."

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5.0

"Very pleased with them"

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5.0

"Specifically the service provided by Jonathan Robinson which is first class every time."

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5.0

"they were very good."

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5.0

"Jonathan is really good, good at keeping me informed."

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1.0

"After breaking down they couldn't locate the fault and wanted to just give the car back which I refused."

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5.0

"Very good service."

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3.5

"they didn't have the part in required."

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3.0

"On the day of the service customer care was good."

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5.0

"i was vey happy . the service manager is very professional."

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5.0

"Very well organised."

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5.0

"Happy with the dealership."

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4.0

"They just could have cleaned the car a little better."

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5.0

"The service was a little bit slow. It took two hours."

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5.0

"Very professional."

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5.0

"Mark the service manager was very professional and helpful."

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5.0

"Ashley Thompson the service advisor was absolutely brilliant."

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2.0

"If I book a courtesy car it is FOC for me, but if I go to the trouble of getting myself to Coopers' really inconvenient location, I have either to pay for a taxi or go on the minibus and be late for work - & still have to pay a taxi to get back! Why?"

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5.0

"Very friendly."

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4.5

"they are lovely very welcomming. great customer service."

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4.0

"The didn't find the fault."

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5.0

"Happy with the dealership."

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5.0

"It was an excellent service. They did not clean the car though."

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4.0

"The dealership are good."

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5.0

"I found them pretty good and attentive."

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5.0

"The staff are always friendly and accommodating."

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5.0

"i am completely happy ."

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5.0

"I am very happy with them"

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5.0

"This was for an MOT And the girls were very nice and pleasantand the cup of tea was very nice."

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5.0

"they are very helpfull and accomodating."

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5.0

"no problems"

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5.0

"They have been excellent."

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5.0

"The brake fluid change was not marked in the service log."

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5.0

"It was good as usual."

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4.0

"It was good."

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3.0

"Car came out dirtier than when it went in. Considering I had paid for a full valet only 3 days prior, I was rather annoyed. Once driving down the road and the sun came through the windows, there were dirty smears all over the car. Not impressed!"

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5.0

"they were very helpfull."

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5.0

"Thanks once again to Jonathan Robinson who consistently delivers first class customer service."

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5.0

"They were very good."

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5.0

"Extremely helpful, eager to please"

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4.5

"Friendly professional staff"

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4.0

"The inside glass and boot could have been cleaned"

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5.0

"Always good service."

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4.0

"There was a slight misunderstanding regarding my contact telephone number which resulted in my wiper blades not being replaced."

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5.0

"Really good service."

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4.5

"they were very courteous and efficient."

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3.0

"The details on the service documentation handed over after the service had several errors, eg mileage was incorrect, MOT due date was incorrect, tyre data was incorrect, so a bit sloppy on the paperwork"

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5.0

"they anticipated the problem and be pre ordered the parts"

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5.0

"The service was very efficient and the staff friendly."

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5.0

"Very verry good, always willing to help."

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5.0

"The service was very good."

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4.0

"The fix to the door lock mechanism has left a rattle in the door, the lock button now doesn't go down - minor problems I'll be able to sort - but should have been done"

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5.0

"i am very happy."

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4.0

"Top quality environment, excellent service from all the staff I met."

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5.0

"The service was good."

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5.0

"Just that Ashley was extremely good and helpful."

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5.0

"Friendly, very welcoming group of people. Timetable set for work was adhered to and car ready at stated time."

Click here for service overview page.

Cooper Norwich
BMW Service

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