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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

15 comments from 58 reviews

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Service

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4.6

69 comments from 169 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Happy with the dealership."

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5.0

"Excellent service"

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5.0

"Happy with the dealership."

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5.0

"Happy with the dealership."

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5.0

"Both my partner and I work in Customer Services Management, and are very aware of the difference that excellent service can make in business. Cooper Norwich have been fantastic; this is due to the exemplary service given by Chris Syder and Sean Carr"

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5.0

"Thanks again to Craig Rillett for a stress free experience"

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5.0

"Dealer extremely helpful in dealing with problems created by insurance when it came to final settlement. THE CAR IS FINE."

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5.0

"always pleasure to deal with every member of staff ready with a smile"

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5.0

"Craig Rillet was exceptional, great experience and will highly recommend him and the dealership too all my friends and family."

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5.0

"Salesman was very helpful."

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5.0

"All staff from reception to sales were attentive, informative and friendly.(The coffee is good too)."

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4.5

"The only problem was the difficulty in contacting the salesman by phone - obviously, he was busy with other customers, and I was often unavailable when he did call back. Perhaps, support staff could take messages, not just ask salesman to call back?"

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5.0

"Everyone was very welcoming and helpful, particularly, Chris Syder who was the sales representative"

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5.0

"2nd BMW I have purchased from Cooper Norwich - dealt with Chris Syder again - extremely happy with service - wouldn't deal with anyone else there."

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5.0

"This is the 3rd BMW I've had from Cooper Norwich and from Nathan Roberts, will definitely go back for the next one! Excellent customer service."

Click here for sales overview page.

Service
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5.0

"they were excellent as always."

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5.0

"they are always brilliant."

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5.0

"Always excellent, made very welcome."

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5.0

"The service was very good."

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5.0

"i am completely happy with them ."

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5.0

"Good service."

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5.0

"there were no problems"

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3.0

"It took a long time for the MOT but the staff were excellant"

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5.0

"Very good"

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5.0

"Perfect service."

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5.0

"The service was very good."

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5.0

"The service was very good."

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4.0

"Work took longer than the time they had given due to a delay in delivery back from washing"

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5.0

"The staff were all very helpful."

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4.0

"The price of the service was a bit expensive."

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5.0

"Everything was excellent."

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5.0

"JOHNATAN the service advisor is very helpfull ."

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3.0

"the vehicle was not cleaned properly inside."

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5.0

"Very helpful, but quite expensive."

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5.0

"The service was very good."

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3.0

"issues with parts fitted."

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5.0

"Mark was especially helpful, I am very pleased with the way I was treated."

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3.5

"I booked four weeks in advance for a courtesy car and instead I got a hire car which wasn't very big at all."

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4.5

"very professional and organised."

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5.0

"I can't fault BMW. The gentleman there was very helpful."

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5.0

"Very friendly."

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3.0

"I was a little disappointed that I wasn't given a like for like replacement car even after booking the appointment well in advance."

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5.0

"It took a little while to sort the fraying seatbelts out."

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5.0

"Louise was a pleasure to deal with, I was welcomed outside on arrival and the driving taking me to the Park & Ride was very courteous."

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3.0

"Wheels were agreed to be changed under warranty, but not heard anything since on when"

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5.0

"Excellent service from Chris."

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5.0

"The courtesy car was great."

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5.0

"The dealership was very professional, helpful, and friendly."

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5.0

"It could not have been better."

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5.0

"they are very friendly"

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5.0

"No problems at all."

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4.0

"the timing for the while you wait service needs more looking at as it takes longer than usually advised."

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4.0

"the work is very good but it is extremely expensive."

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4.0

"Great service."

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4.0

"they do not offer a key drop service."

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3.0

"The service indicator was not reset."

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5.0

"Flexible to my needs and squeezed me in at short notice. Good coffee and attentive service too."

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5.0

"I was told the service would take one and a half hours and elected to wait in the modern and friendly customer reception whilst the service was carried out. Almost to the minute my car was ready having been washed and valeted."

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4.9

"very helpful very impressed will returned"

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5.0

"The work was a tyre replacement."

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5.0

"I was dealt with extemely well by the dealership staff."

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5.0

"Very hospitable"

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4.0

"The service took longer than expected."

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5.0

"We are always satisfied with our experience at BMW Costessey. Everyone is so cheerful and professional. The seating arrangement is very comfortable and we are always offered coffee/tea and biscuits, which is great if you choose to wait."

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5.0

"The service was very good."

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5.0

"Gavin oGrady in sales at NORWICH is a wonderfull man ."

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5.0

"Very satisfactory."

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5.0

"The service was very good."

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4.0

"there was some trim that was loose and the parts had arrived to fit that had previously not been ordered."

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5.0

"they are good."

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5.0

"very helpful."

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5.0

"i am completely happy with them"

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5.0

"we were very pleased with them."

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5.0

"They look after the customer well."

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5.0

"Very friendly and helpful."

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5.0

"Very efficient."

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5.0

"Prompt service, I was able to get an appointment quickly."

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4.0

"they are always very professonial."

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1.0

"there were two issues with the car which were not addressed on the day the heated rear windscreen and the self levelling control system . the heated rear window problem was a broken wire and i was advised the whole loom would have to be replaced . "

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3.0

"ALREADY FED BACK TO DEALERSHIP OVERALL EXPERIENCE ADVERSELY AFFECTED BY THE SUPPORT / RECEPTION STAFF - NOT PARTICULARLY ATTENTIVE AND NOT UP TO THE STANDARD EXPECTED. TYRE PRESSURE WARNING DISPLAYED 2 DAYS LATER AND ADDRESSED BY SHOWROOM STAFF"

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1.0

"I booked the service online.On arrival at the dealer, I was greeted with the wrong name, from the wrong address, for the wrong service - the only thing that was right was the car reg.no.Once that was sorted out, (cont'd in next text box as no space"

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4.0

"The cost of the parts are expensive."

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5.0

"Very friendly and professional."

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4.5

"Very polite and helpful"

Click here for service overview page.

Cooper Norwich
BMW Service

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