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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

9 comments from 42 reviews

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Service

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4.5

83 comments from 209 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"i asm completely happy wih them"

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5.0

"the sales staff were first class and very helpful,they bent over backward to secure the deal"

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3.1

"Sales staff (Jen Prince and Chris Hunter) were superb. Very disappointed that over a week down the line BACS payment of my trade in still hasn't landed in my account."

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5.0

"James looked after us very well. Kept me with up to date information regarding my new BMW very pleased."

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5.0

"Very pleased."

Cooper Norwich Dealer Principal response

"Thank you for your comments regarding Nathan; it's important to us all at Cooper BMW Norwich that we take time with customers and the overall sales experience is enjoyable. I will your comments onto Nathan."

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5.0

"We were greatly impressed by the feeling of quality in the Coopers' showrooms. Gavin O'Grady was involved with our transaction throughout. His approach was professional and his product knowledge excellent."

Cooper Norwich Dealer Principal response

"Thank you for your comment regarding the showroom; we're constantly working to keep the quality feel and generate a friendly customer experience at the same time. Gavin is one of most expereinced Sales Executives and it's great to hear he's using this to present our products in the right way."

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5.0

"The hand-over system is very good :-discussion, documentation, etc. is in a meeting room which is adjacent to another room where the car is. Discussion and instruction takes place (in the warm)."

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5.0

"Excellent service"

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5.0

"Happy with the dealership."

Click here for sales overview page.

Service
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2.0

"Car passed the MOT and the technician had noticed there was a nail on the rear passenger side wheel. Three days later I took it to another garage to get it change and they pinted out the locking wheel nut was missing. So who do I blame for that?"

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4.0

"It would have been good to have cleaned the engine cover after having serviced the air con."

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5.0

"Excellent customer service, even delivered the car back to my wife."

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2.9

"I came in for my running in service. I booked late but no replacement car was available. In addition when completed the car although fairly clean when left had not been cleaned on outside. Also onboard computer had not been reset to indicate service."

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5.0

"thy are always good."

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5.0

"I was able to carry on with my working day while I waited for the work to be carried out."

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4.5

"Very good."

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5.0

"Very nice"

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5.0

"Jonathan Robison is very helpful."

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4.0

"The brake sensor was replaced but i still have an issue with them"

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5.0

"they are very good very helpful."

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4.0

"I was exceptionally well looked after and the service was efficient and the agent had exceptional interpersonal skills"

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5.0

"The staff were friendly and helpful."

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5.0

"they are very very good."

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4.0

"it was very very good. hospitality could be better."

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5.0

"Totally satisfied."

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3.0

"At the time of booking I was advised it would take an hour. On arrival I was advised it would take an hour and a half. I was actually left waiting in the centre for over 2 hours and there were alot of women walking around the centre looking nice I wa"

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5.0

"Very pleased"

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5.0

"Well organised and prompt."

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5.0

"Very helpful"

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2.0

"I had a puncture & needed to a replacement tyre fitted under BMW tyre and wheel insurance. It took over a week and 2 cancelled appointments for a tyre to arrive and be fitted."

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5.0

"i am happy with them."

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5.0

"The service was very good."

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5.0

"Excellent."

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3.0

"engine cut out not working correctly. knocking noise still happening."

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4.5

"The service was very good."

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5.0

"Very happy.l"

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5.0

"All done professinally, I had the collection and drop of service."

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2.9

"It was disappointing that despite having a BMW warranty and the car being fully services from new by BMW they still found ways of not paying for any part of the repairs costs leaving us having to foot the entire bill."

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4.0

"i was happy with work carried out."

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5.0

"The service was very good."

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5.0

"Perfect service."

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5.0

"The service was very good."

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5.0

"Very good service."

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5.0

"The service was very good."

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5.0

"The reason for visiting was for both a service and a repair at the same time."

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5.0

"The service was very good."

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5.0

"Louise is very helpful."

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5.0

"The service was very good."

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5.0

"Having the use of one of your cars whilst mine was with you was very helpful."

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1.9

"Simple car battery replacement on my fault free X3 evolved into very unpleasant and intimidating conversation about airbag fault which appear after battery replacement but according to Coppers it was there before-my word against technician."

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5.0

"it was fine no problems ."

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5.0

"It was very good."

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5.0

"Brilliant good."

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4.5

"The service people were great, when I arranged to book the vehicle in was I told that I would have to pay for a courtesy car and also to pay for the work to be carried out. The service centre was great, they had a car waiting for me and the work was "

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5.0

"They are very good at Cooper Norwich. It's excellent service and a special mention to Johnathan Robinson."

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5.0

"Very good staff"

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2.0

"The centre cleaned our car and ever since one of the sensors has not been working."

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5.0

"The service was very good."

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5.0

"The service was very good."

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5.0

"i am always satisfied with the service."

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1.0

"The fault was not addressed on the day so the vehicle had to stay another day. i was without the vehicle of New Year as i was unable to pick it up. There was a further fault instigated by the dealership due to work carried out on diagnostics."

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4.0

"The service was good overall."

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5.0

"Very happy with the service side, but I would have preferred a like for like courtesy car."

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4.5

"The service was very good."

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5.0

"Very friendly"

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5.0

"The staff were excellent."

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5.0

"Very good service."

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5.0

"Good service."

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5.0

"Very good"

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4.5

"Very good service."

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2.0

"I felt that the dealership staff talk down to me as I am very young."

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5.0

"i was completely happy with the work"

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4.0

"The car wash afterwards is not quite up to what I would like. The windscreen is always smeared. That said, I realise that I am particular and Cooper is a business with many cars in each day so I guess I am being picky."

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5.0

"Extraordinary good service."

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5.0

"they were very good"

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5.0

"Happy with the experience."

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5.0

"It's the first time where the service hasn't been prudest and has been what you would expect with BMW"

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5.0

"Very good service."

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5.0

"Happy with the dealership."

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4.0

"I did have a puncture as I was heading towards them, the tyre was more expensive than other outlets."

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4.5

"They were very good."

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5.0

"Friendly staff."

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5.0

"The staff are really friendly and it's a fantastic service."

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2.0

"no communication, kept longer than promised. software update not done correctly. missing bumper insert."

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5.0

"they are always brilliant."

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5.0

"they were excellent as always."

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5.0

"Always excellent, made very welcome."

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5.0

"The service was very good."

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5.0

"i am completely happy with them ."

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5.0

"Good service."

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5.0

"there were no problems"

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3.0

"It took a long time for the MOT but the staff were excellant"

Click here for service overview page.

Cooper Norwich
BMW Service

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