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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

18 comments from 77 reviews

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Service

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4.5

63 comments from 144 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Salesman Gary was very helpful and others were very friendly. Suprised my wife didnt recieve any flowers though."

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5.0

"A pleasant experience where my expectations were met with ease"

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5.0

"Second to none, looked at Audi and Mercedes first but the dealers experience won us over."

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5.0

"I always receive first class service when I visit Coopers, I am offered coffee as soon as I am greeted when entering the showroom."

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5.0

"Whilst very happy to complete this survey, I was so impressed by Cooper Norwich that I have already written to the dealer principal reflecting my appreciation of quite outstanding service."

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5.0

"The experience at Coopers has always been very good and with the new showroom layout it's so easy to view the cars.Neil and Simon made this the best change of cars I have ever had."

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5.0

"Dealing with the same partnership and individuals there makes a huge difference, they know me and I know them."

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4.0

"Slight delay on shipping of vehicle but was kept in contact very well by member of bmw staff."

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4.0

"Would of been nice to of been updated a little more"

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5.0

"we were completely happy with them. GAVIN the salesman was very helpfull and professional ."

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5.0

"Happy with the dealership."

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5.0

"I was very pleased with the treatment and courteous nature of Craig Rilett."

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5.0

"Our salesperson, Gavin O'Grady, was particularly thorough, helpful, patient and generally a joy to deal with throughout the purchase."

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5.0

"Everything went smoothly."

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5.0

"As a family this is our 8th car from Sytner High Wycombe. Ian Jones the Sales Executive was once again brilliant."

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5.0

"Excellent."

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5.0

"High class service- I went in with specific requests and was given very professional advice. The whole experience was the best I have encountered. John was superb. The finance team -especially Chris was brilliant in sorting out the details."

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5.0

"Amazing team."

Click here for sales overview page.

Service
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5.0

"customer happy with them."

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5.0

"they look after you very well."

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5.0

"I have always been happy with the service I have had there"

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5.0

"Nothing wrong with the dealership when you have got everything sorted."

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4.0

"I went for an MOT and service, I received a call to advise my car was ready, when I arrived they advised that the service was not done. The technician advised that it would only take half an hour as it was only an oil service that was required, but h"

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5.0

"They are excellent."

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5.0

"i was very happy."

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5.0

"Very happy with the dealership."

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5.0

"Very happy with the dealership."

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5.0

"Just a pleasurable experience."

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5.0

"Very impressed."

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5.0

"For the experience. A gentlemen called Ashley in the Service Department is excellent."

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5.0

"The service maanger was excellent."

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5.0

"Very good. They had a nice area to wait in."

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5.0

"Very friendly and helpful, great service."

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4.0

"My issues were dealt with very efficiently."

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4.0

"Overall it wasn't too bad."

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5.0

"They are very good, very professional."

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4.0

"The service was good but it took longer to wait than I was expecting to."

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5.0

"Very good, it was washed and cleaned."

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5.0

"I was very satisfied."

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4.9

"Excellent service and staff"

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4.0

"Very clean and tidy. Good service. When they cleaned the car they did not do a good job on the wheels though."

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4.0

"There is never any petrol in the loan car and if you don't know the area you don't know where the nearest petrol station is, a map in the Deaalership or note in the car would be helpful."

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3.0

"No courtesy car available and could not understand why transfer box failure was not identified immediately as common BMW X 1 fault. However staff did then go out of their way to help until the car was repaired."

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3.0

"I was disappointed that the Platinum Service Club vouchers I received from Elms where I purchased the car could not be used at Coopers. I appreciated the car was returned to me valeted but some mud splatters remained."

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4.8

"It took a while to get there."

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5.0

"It was expensive."

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5.0

"Very pleased with them"

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5.0

"Specifically the service provided by Jonathan Robinson which is first class every time."

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5.0

"they were very good."

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5.0

"Jonathan is really good, good at keeping me informed."

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1.0

"After breaking down they couldn't locate the fault and wanted to just give the car back which I refused."

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5.0

"Very good service."

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3.5

"they didn't have the part in required."

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3.0

"On the day of the service customer care was good."

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5.0

"i was vey happy . the service manager is very professional."

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5.0

"Very well organised."

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5.0

"Happy with the dealership."

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5.0

"The service was a little bit slow. It took two hours."

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5.0

"Mark the service manager was very professional and helpful."

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4.0

"They just could have cleaned the car a little better."

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5.0

"Very professional."

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5.0

"Ashley Thompson the service advisor was absolutely brilliant."

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2.0

"If I book a courtesy car it is FOC for me, but if I go to the trouble of getting myself to Coopers' really inconvenient location, I have either to pay for a taxi or go on the minibus and be late for work - & still have to pay a taxi to get back! Why?"

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5.0

"Very friendly."

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4.5

"they are lovely very welcomming. great customer service."

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4.0

"The didn't find the fault."

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5.0

"Happy with the dealership."

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5.0

"It was an excellent service. They did not clean the car though."

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4.0

"The dealership are good."

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5.0

"I found them pretty good and attentive."

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5.0

"The staff are always friendly and accommodating."

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5.0

"i am completely happy ."

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5.0

"I am very happy with them"

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5.0

"This was for an MOT And the girls were very nice and pleasantand the cup of tea was very nice."

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5.0

"they are very helpfull and accomodating."

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5.0

"no problems"

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5.0

"They have been excellent."

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5.0

"The brake fluid change was not marked in the service log."

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5.0

"It was good as usual."

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4.0

"It was good."

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3.0

"Car came out dirtier than when it went in. Considering I had paid for a full valet only 3 days prior, I was rather annoyed. Once driving down the road and the sun came through the windows, there were dirty smears all over the car. Not impressed!"

Click here for service overview page.

Cooper Norwich
BMW Service

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