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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

18 comments from 78 reviews

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Service

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4.5

59 comments from 181 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"The salesman was excellent."

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5.0

"From our initial contact with Neil to collection of the vehicle the quality of service was exceptional. The trust we had in Neil made us decide BMW over Audi."

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5.0

"It is excellent"

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5.0

"They were excellent. They happily explained all the technology to me."

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5.0

"Happy with the dealership."

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3.1

"From the point that Chris Hunter and Mark Hawes got involved the communication was perfect and the transaction smooth - prior to that it was a disgrace, I left 3 messages for the sales team to call me and no one bothered to call me back !!"

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5.0

"Everything was handled with great professionalism. Nathan Roberts kept us constantly informed regarding delivery of our new car and made the experience of purchasing a car a great one."

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5.0

"New showroom is very good. Chris who we dealt with was excellent very good communication. Will defiantly be back when we change our car again."

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5.0

"Chris's product knowledge is very high and came over confident in matching my requirements to the best suitable model and spec car. Would happily use Chris again in the future."

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5.0

"Absolutely loved the handover bay facility"

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5.0

"The salesman (Will Smith) kept me up to date about the progress of the sale/delivery of the car. He was friendly and approachable and had my confidence. The various car options were carefully explained and I felt no undue pressure."

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5.0

"Sales assistant (Nuala Bulter-Hawes) was very helpful, and incredibly patient"

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5.0

"I cannot rate Nuala highly enough. I've tried to write lots in this box but it limits the number of characters. In summary; no pushy salesmen, greeted with a 'hello' and then left to look around. Unlimited tea & coffee while there. Appreciated :)"

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5.0

"Top class service from Gavin O'Grady at Cooper BMW once again, he couldn't have done any more, kept me informed throughout. Great car, great service, and a pleasure to do business with!"

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5.0

"I felt great being treated the way I did!"

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4.5

"Show room nicely laid out, car was presented nicely upon collection"

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5.0

"Very happy with sales people, made me feel good and looked after me."

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5.0

"things could not have been better or easier"

Click here for sales overview page.

Service
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5.0

"Really friendly and helpful."

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5.0

"They always look after me very well."

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1.0

"The member of staff who dealt with me on the day was arrogant and considering the job they are doing they are lacking in people skills."

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5.0

"The service is good."

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4.5

"they were very good."

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5.0

"I was very happy with it."

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4.0

"Very posh showroom."

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2.0

"Very expensive."

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5.0

"Really good experience. The overall cost on this occassion was reasonable."

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5.0

"Excellent - all staff members are polite and fall over themselves to be helpful."

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5.0

"Good."

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2.0

"Warranty replacement of a corroded parking sensor was declined without a good reason. The dealer where I bought the car (Lloyd Colne) in Burnley could not understand their attitude"

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5.0

"ASHLEY the service advisor is brilliant."

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3.0

"as a luxury car maker i would expect a full valet as part of the service."

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4.0

"It has got harder to get a courtesy vehicle"

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5.0

"The service was superb, they have been really helpful."

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5.0

"I deal directly with Jonathan Robinson who always gives a very high level of service, even when faced with extra jobs on the car on the day. Please can you pass on my comments to Cooper Norwich, thank you."

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2.0

"The work was done well, there were difficulties in arranging the booking by telephone."

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5.0

"Always excellent at Coopers."

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5.0

"Everything was fine."

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5.0

"Ashley and Jonathan are always really good."

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4.5

"they have improved massively in their customer service."

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4.0

"Customer feels there was slightly too little oil was put into the vehicle after the service."

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5.0

"Cant fault them."

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5.0

"Excellent service, prompt and efficient."

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5.0

"They are very friendly and helpful."

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5.0

"Everything was fine."

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4.0

"Great apart the wifi not working"

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5.0

"Always first class."

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5.0

"Excellent service."

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4.0

"Happy with the service."

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2.5

"The pre arranged visit was for a software update. This was completed on the next day as it took longer than expected."

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4.9

"Service manager very pleasent, helpful and knowledgable"

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4.9

"It was in for a service AND a small bodywork repair. Your earlier question did not allow me to answer yes to both, it was, incorrectly, either / or."

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3.0

"The actual Customer Service is very good, however, from raising the fault on 20th Dec 2013, I only got my vehicle fixed after I chased the Dealer 20+ days later. I was told that part had been on site for three days, but no-one had called me. Usuall"

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5.0

"Excellent treatment, starting at the reception"

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4.0

"The wifi was not working and the problem was not fixed, but the coffee was nice"

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5.0

"Friendly staff."

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5.0

"Service department were great. Sales is another story. I have not and will not buy a BMW from this branch."

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3.0

"The dealership can not find the fault and i have to keep going back."

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5.0

"i was completely happy."

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5.0

"I always find the Dealership very helpful and and mostly the costs of Servicing etc are reasonable."

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5.0

"They have been great, Louise and Ashley have been brilliant."

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5.0

"They are very helpfull."

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5.0

"The visit went very quickly"

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1.1

"I had to de-ice the curtisy car clean the windows and all the lights which were all very dirty"

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5.0

"Good service."

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4.8

"There was no onternet access at the dealer on the day i visited."

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3.0

"The staff are friendly, but the loan car was covered in mud and the windscreen had a crack in it."

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4.5

"There was a mistake when they handed over to me, there was a slight noise with the breaks."

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3.0

"I'm doutful that the oil was changed in my vehicle on this visit."

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5.0

"Jonathan the service advisor is excellent and explains everything required very well."

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4.5

"The staff were attentive and professional."

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5.0

"The dealer is fine."

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4.8

"Needed to change a rear light cluster as it had worked loose. It took a couple of visits to resolve connections / onboard computer programming, but a willingness from staff at Cooper to go out of their way to help."

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5.0

"very good experience and looked after very well."

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5.0

"Warm and friendly."

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5.0

"Excellent service as always."

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5.0

"We have been going there for a while and they all know me, I feel valued as a Customer."

Click here for service overview page.

Cooper Norwich
BMW Service

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