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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

14 comments from 45 reviews

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Service

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4.5

90 comments from 192 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Very pleased."

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5.0

"We were greatly impressed by the feeling of quality in the Coopers' showrooms. Gavin O'Grady was involved with our transaction throughout. His approach was professional and his product knowledge excellent."

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5.0

"The hand-over system is very good :-discussion, documentation, etc. is in a meeting room which is adjacent to another room where the car is. Discussion and instruction takes place (in the warm)."

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5.0

"Excellent service"

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5.0

"Happy with the dealership."

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5.0

"Both my partner and I work in Customer Services Management, and are very aware of the difference that excellent service can make in business. Cooper Norwich have been fantastic; this is due to the exemplary service given by Chris Syder and Sean Carr"

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5.0

"Happy with the dealership."

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5.0

"Happy with the dealership."

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5.0

"Thanks again to Craig Rillett for a stress free experience"

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5.0

"Dealer extremely helpful in dealing with problems created by insurance when it came to final settlement. THE CAR IS FINE."

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5.0

"always pleasure to deal with every member of staff ready with a smile"

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5.0

"Craig Rillet was exceptional, great experience and will highly recommend him and the dealership too all my friends and family."

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5.0

"Salesman was very helpful."

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5.0

"All staff from reception to sales were attentive, informative and friendly.(The coffee is good too)."

Click here for sales overview page.

Service
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5.0

"Very good service."

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5.0

"The service was very good."

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5.0

"The service was very good."

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5.0

"The reason for visiting was for both a service and a repair at the same time."

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5.0

"The service was very good."

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5.0

"Having the use of one of your cars whilst mine was with you was very helpful."

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5.0

"Louise is very helpful."

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5.0

"The service was very good."

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1.9

"Simple car battery replacement on my fault free X3 evolved into very unpleasant and intimidating conversation about airbag fault which appear after battery replacement but according to Coppers it was there before-my word against technician."

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5.0

"it was fine no problems ."

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5.0

"It was very good."

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5.0

"Brilliant good."

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4.5

"The service people were great, when I arranged to book the vehicle in was I told that I would have to pay for a courtesy car and also to pay for the work to be carried out. The service centre was great, they had a car waiting for me and the work was "

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5.0

"They are very good at Cooper Norwich. It's excellent service and a special mention to Johnathan Robinson."

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5.0

"Very good staff"

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2.0

"The centre cleaned our car and ever since one of the sensors has not been working."

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5.0

"The service was very good."

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5.0

"i am always satisfied with the service."

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5.0

"Very happy with the service side, but I would have preferred a like for like courtesy car."

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5.0

"The service was very good."

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1.0

"The fault was not addressed on the day so the vehicle had to stay another day. i was without the vehicle of New Year as i was unable to pick it up. There was a further fault instigated by the dealership due to work carried out on diagnostics."

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4.0

"The service was good overall."

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4.5

"The service was very good."

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5.0

"The staff were excellent."

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5.0

"Very friendly"

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5.0

"Very good service."

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5.0

"Good service."

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4.5

"Very good service."

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5.0

"Very good"

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2.0

"I felt that the dealership staff talk down to me as I am very young."

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4.0

"The car wash afterwards is not quite up to what I would like. The windscreen is always smeared. That said, I realise that I am particular and Cooper is a business with many cars in each day so I guess I am being picky."

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5.0

"i was completely happy with the work"

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5.0

"Extraordinary good service."

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5.0

"Very good service."

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5.0

"they were very good"

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5.0

"It's the first time where the service hasn't been prudest and has been what you would expect with BMW"

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5.0

"Happy with the experience."

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4.0

"I did have a puncture as I was heading towards them, the tyre was more expensive than other outlets."

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5.0

"Happy with the dealership."

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4.5

"They were very good."

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5.0

"Friendly staff."

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5.0

"The staff are really friendly and it's a fantastic service."

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2.0

"no communication, kept longer than promised. software update not done correctly. missing bumper insert."

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5.0

"they were excellent as always."

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5.0

"they are always brilliant."

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5.0

"Always excellent, made very welcome."

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5.0

"i am completely happy with them ."

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5.0

"The service was very good."

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5.0

"Good service."

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5.0

"there were no problems"

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3.0

"It took a long time for the MOT but the staff were excellant"

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5.0

"Perfect service."

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5.0

"Very good"

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5.0

"The service was very good."

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5.0

"The service was very good."

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5.0

"The staff were all very helpful."

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4.0

"The price of the service was a bit expensive."

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4.0

"Work took longer than the time they had given due to a delay in delivery back from washing"

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5.0

"Everything was excellent."

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5.0

"JOHNATAN the service advisor is very helpfull ."

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3.0

"the vehicle was not cleaned properly inside."

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5.0

"Very helpful, but quite expensive."

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5.0

"The service was very good."

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3.0

"issues with parts fitted."

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5.0

"Mark was especially helpful, I am very pleased with the way I was treated."

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3.5

"I booked four weeks in advance for a courtesy car and instead I got a hire car which wasn't very big at all."

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4.5

"very professional and organised."

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5.0

"I can't fault BMW. The gentleman there was very helpful."

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5.0

"Very friendly."

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3.0

"I was a little disappointed that I wasn't given a like for like replacement car even after booking the appointment well in advance."

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5.0

"It took a little while to sort the fraying seatbelts out."

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5.0

"Louise was a pleasure to deal with, I was welcomed outside on arrival and the driving taking me to the Park & Ride was very courteous."

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3.0

"Wheels were agreed to be changed under warranty, but not heard anything since on when"

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5.0

"Excellent service from Chris."

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5.0

"The courtesy car was great."

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5.0

"The dealership was very professional, helpful, and friendly."

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5.0

"It could not have been better."

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5.0

"they are very friendly"

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5.0

"No problems at all."

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4.0

"the timing for the while you wait service needs more looking at as it takes longer than usually advised."

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4.0

"the work is very good but it is extremely expensive."

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4.0

"Great service."

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4.0

"they do not offer a key drop service."

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3.0

"The service indicator was not reset."

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5.0

"Flexible to my needs and squeezed me in at short notice. Good coffee and attentive service too."

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5.0

"I was told the service would take one and a half hours and elected to wait in the modern and friendly customer reception whilst the service was carried out. Almost to the minute my car was ready having been washed and valeted."

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4.9

"very helpful very impressed will returned"

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5.0

"I was dealt with extemely well by the dealership staff."

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5.0

"Very hospitable"

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5.0

"The work was a tyre replacement."

Click here for service overview page.

Cooper Norwich
BMW Service

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