"very good report with sales staff very keen i should be happy with car"

"Again kept upto speed at all times by Gavin Simon."

"Know everyone there and always get a warm welcome"

"Professional approach by the salesperson, appealing and well maintained showroom. negotiations of sale was a pleasant experience no pushiness, taking my requirements into consideration, all done in a relaxed enviroment"

"The overall experience at Coopers was Gavin O'Grady was particularly attentive to our needs"

"Should have been changed straight away without trying to repair the upholstry"

"Gavin O'Grady was extremely helpful and I would recommend others to seek him out"

"Great service from dealer. Delivery was delayed but this was out of their hands. Still very frustrating. Dealer seems crippled by poor systems as they couldnt tell me where the car was until it had been registered in this country."

"Excellent sales team and fantastic showroom great coffee too"

"kept me informed of progress."

"THis is our 4th BMW. Purchase was ok, good sales exec. Handover was very poor was kept waiting, not offered drink could not connect phone. Amazed that was not given folder for documents and received no token of appreciation, e.g. flowers."

"Very happy with the service offered by cooper BMW in Norwich, all the staff were very helpful but special mentions go to Chris Syder and Simon Parkinson who were fantastic."

"At the garage we were never kept waiting, always offered coffee and any queries we had were promptly dealt with."

"Great service from Gavin O'Grady."

"Chris was very understanding of my needs and expectations and made the hole experience a pleasure. Having previously purchased from a German competitor I can honestly say Chris at Coopers has totally blown the opposition away."

"Richard Mytton was brilliant."

"John the sales preson was very helpful and friendly plus all the staff where helpful"

"I found all the staff very helpful and inparticular Richard Mytton who i dealt with for the purchase of my new car and the part x of my old car. Nothing was too much trouble."

"Gavin is a brilliant salesman, and kept us informed every step of the way, and he wasn't at all pushy.."

"Efficient and honest sales team"

"Overall experience was good"

"It cost me £600 for 2 tyres. However, when I picked the car up the side walls were covered in a whitish colour which I was not very happy about. The car hadn't had a valet."

"Happy with sercice the car was washed outside but carpet not cleaned as on previous occasions"

"quicker service."

"All very helpful."

"everything was ready when they advised it was good"

"Prompt, polite, professional"

"All actions needed were carried out and completed on time. The aftersales manager has been very helpfull."

"I am completely satisfied with all aspects of the service experience. I am completely dissatisfied with the unreasonable profit margin made on accessories and tyres Another example, cost of supplying fit rear mud flaps Circa £400"

"The dealers hands are tied by BMW so they can not help."

"They were good."

"No comment."

"Always satisfied with the level of service, wouldn't go elsewhere"

"Very helpful especially the support and advice from Giles Toop"

"Knowledgeable, helpful and friendly"

"Valet and clean were poor on car"

"It is the only BMW authorized center near us that is within 40 miles.Expecting BMW service to be as good as the sales I decided that it worth it but the place was is shambles.The work was done in a haphazard manner defects mentioned by me ignored."

"Staff were professional, helpful and courteous exactly what is required from a service team."

"Unable to communicate with blackberry unable to sync address book"

"It took two days to do it. I got the car back one hour before I was due to go to France. They had to order parts."

"Iwas charged for a repair that i did not authorise."

"very happy with all aspects"

"Once again impressed withe the service recieved."

"I had informed them that there were problems with the vehicle and that my wife had been in. No one got back to me in regard to the problem. When I visited the dealership there was no ownership of the problem. They weren¿t bothered they only gave me a"

"It sometimes takes a long time to contact the dealer"

"Same reason as above."

"The service received was fine however the pricing structure for servicing standard items was far too high"

"They were very accomodating. They supplied a courtesy car despite my visit being at the last minute. The staff are polite, friendly and helpful."

"I took my vehicle in for the handbrake adjusting after two visits there was no improvement. A third visit is booked for Monday when I expect my £60 original charge to be reimbursed."

"Very good. Nothing was too much trouble."

"Vehicle road tested and outcome explained to me. Request for further explanation met immediately and clearly."

"I was in a hurry and the receptionist kept stopping to talk to someone."

"I was told they would drop my BMW off at work but they did not."

"Always very good"

"We were at the dealership about two and half hours for what was only a 5 minute job."

"i am happy with them overall"

"Sound professional advice relating to the service items due in the near future without any hard sell."

"i was happy withthe service"

"The interior of the car interior was dirty and there were scuffs marks on the door carpets as well as the evidence of fingerprints on the dashboard"

"More than pleased"

"Excellent collect and return service"

"Everything clearly explained. Looked after well. Car returned clean tidy."

"Jonathan on the service desk always gives a very high level of service and this visit was no exception."

"they were very rfiendly and very helpfull"

"No pick up service available, so will take car elsewhere for MOT"

"MY CAR WAS NOT FINISHED UNTILL THE END OF THE DAY AND THE NEW WHEEL WAS NOT BALANCED CORRECTLY BUT OTHERWISE VERY GOOD AS PER NORMAL"

"Service reception was OK. Sitting in waitingbareavI was completely ignored by staff who were more interested in chatting and making their own coffe. Was not offered coffee although other customers were"

"Customer parking could be better"

"Cooper insisted that the vehicle be returned to Norwich a 400 mile round trip for repairs valeting etc. that should have been completed checked before the vehicle was delivered to us initially. Our nearest BMW dealer is 11 miles away"

"The service I receive here is fantastic. My previous three vehicles were SAAB nad the customer service at SAAB was very good but second to that of Coopers."

"I asked for the car to be picked up.it was they delivered it back. with the exception of thepoor advice i received it was pretty good,."

"Poor customer service in several visits to Cooper Norwich. Last one waited 2 weeks for replacement part which took 5 mins to replace, wasn't made aware of this but booked the work 2 weeks in advance for courtesy car I didn't need"

"I was informed what would happen and how long it was likely to be. I was also treated to coffee and able to use my laptop to continue to work whilst waiting for my MOT."

"Wrong prking sensor replaced, have to go back"

"When the keys where dropped off the was not given to me so was not told what they had done"

"Easy to deal with, no problems."

"appointment took longer then schduled. I was told in would get my car back at 12pm but got it back approx an hour after"

"Took too long as they only replaced the microfilter. Should give better estimate of the time. However enjoyed the free Wifi and coffee."

"Service reception are excellent, the workshop are also pretty good. I was not too pleased at the last visit when a damaged alternator belt was refitted and the foreman was aware of it It was returned within two minutes of leaving the site."

"I was very please that they collected my BMW from home and returned it to me after the winter service because I was incapacitated following an operation which meant I could not drive."

"Always excellent customer service and communications"

"I rate the garage, but they didn't get to the bottom of the rattle. Told me it was the steering column wheel. A five year old could tell you that the rattle is coming from the dashboard"

"Couldn't fix the problem"

"Warning light came on, dealer told me to book as soon as possible, then was told on arrival that it was MOT warning light, 3 months away"