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Our latest star ratings

Cooper Norwich Star Rating

Sales

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4.9

15 comments from 63 reviews

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Service

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4.6

59 comments from 156 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Dealer extremely helpful in dealing with problems created by insurance when it came to final settlement. THE CAR IS FINE."

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5.0

"always pleasure to deal with every member of staff ready with a smile"

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5.0

"Craig Rillet was exceptional, great experience and will highly recommend him and the dealership too all my friends and family."

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5.0

"Salesman was very helpful."

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5.0

"All staff from reception to sales were attentive, informative and friendly.(The coffee is good too)."

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4.5

"The only problem was the difficulty in contacting the salesman by phone - obviously, he was busy with other customers, and I was often unavailable when he did call back. Perhaps, support staff could take messages, not just ask salesman to call back?"

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5.0

"Everyone was very welcoming and helpful, particularly, Chris Syder who was the sales representative"

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5.0

"2nd BMW I have purchased from Cooper Norwich - dealt with Chris Syder again - extremely happy with service - wouldn't deal with anyone else there."

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5.0

"This is the 3rd BMW I've had from Cooper Norwich and from Nathan Roberts, will definitely go back for the next one! Excellent customer service."

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5.0

"Chris Mayes, his Sales manager, and all involved at Coopers of Norwich were brilliant throughout."

Cooper Norwich Dealer Principal response

"Chris hasn’t been with us very long so it was good to receive a comment about him being ‘brilliant throughout’ as that’s what we aim to achieve every time – brilliant basics with nothing left to chance. We look forward to seeing you again."

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5.0

"Always receive excellent service at dealership."

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4.9

"From initial contact to delivery was 8 days, and it was a pleasure to deal with Nathan at the dealership. Only improvement was if I had to wait a little less time between some steps in the sales process when in the dealership. Only a minor thing."

Cooper Norwich Dealer Principal response

"We’re constantly working to refine our customer experience and I’ll make sure we apply focus to speeding up a few of the steps in the sales process. It was great to receive a positive comment regarding the efficient service from first visit to delivery in 8 days – it proves Nathan and the team understand the importance of a modern retail experience."

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5.0

"The sales team were excellent expecially Nathan."

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5.0

"Really happy with the service I received, mainly from Gavin O'Grady."

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5.0

"Salesman Gary was very helpful and others were very friendly. Suprised my wife didnt recieve any flowers though."

Click here for sales overview page.

Service
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3.5

"I booked four weeks in advance for a courtesy car and instead I got a hire car which wasn't very big at all."

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4.5

"very professional and organised."

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5.0

"I can't fault BMW. The gentleman there was very helpful."

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5.0

"Very friendly."

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3.0

"I was a little disappointed that I wasn't given a like for like replacement car even after booking the appointment well in advance."

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5.0

"It took a little while to sort the fraying seatbelts out."

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5.0

"Louise was a pleasure to deal with, I was welcomed outside on arrival and the driving taking me to the Park & Ride was very courteous."

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3.0

"Wheels were agreed to be changed under warranty, but not heard anything since on when"

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5.0

"Excellent service from Chris."

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5.0

"No problems at all."

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5.0

"The dealership was very professional, helpful, and friendly."

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5.0

"The courtesy car was great."

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5.0

"It could not have been better."

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5.0

"they are very friendly"

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4.0

"the timing for the while you wait service needs more looking at as it takes longer than usually advised."

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4.0

"Great service."

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4.0

"the work is very good but it is extremely expensive."

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4.0

"they do not offer a key drop service."

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3.0

"The service indicator was not reset."

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5.0

"Flexible to my needs and squeezed me in at short notice. Good coffee and attentive service too."

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5.0

"I was told the service would take one and a half hours and elected to wait in the modern and friendly customer reception whilst the service was carried out. Almost to the minute my car was ready having been washed and valeted."

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4.9

"very helpful very impressed will returned"

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5.0

"I was dealt with extemely well by the dealership staff."

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5.0

"Very hospitable"

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5.0

"The work was a tyre replacement."

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4.0

"The service took longer than expected."

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5.0

"We are always satisfied with our experience at BMW Costessey. Everyone is so cheerful and professional. The seating arrangement is very comfortable and we are always offered coffee/tea and biscuits, which is great if you choose to wait."

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5.0

"The service was very good."

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5.0

"Gavin oGrady in sales at NORWICH is a wonderfull man ."

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5.0

"Very satisfactory."

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5.0

"The service was very good."

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4.0

"there was some trim that was loose and the parts had arrived to fit that had previously not been ordered."

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5.0

"they are good."

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5.0

"i am completely happy with them"

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5.0

"very helpful."

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5.0

"we were very pleased with them."

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5.0

"They look after the customer well."

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5.0

"Very friendly and helpful."

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4.0

"they are always very professonial."

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5.0

"Very efficient."

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5.0

"Prompt service, I was able to get an appointment quickly."

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3.0

"ALREADY FED BACK TO DEALERSHIP OVERALL EXPERIENCE ADVERSELY AFFECTED BY THE SUPPORT / RECEPTION STAFF - NOT PARTICULARLY ATTENTIVE AND NOT UP TO THE STANDARD EXPECTED. TYRE PRESSURE WARNING DISPLAYED 2 DAYS LATER AND ADDRESSED BY SHOWROOM STAFF"

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1.0

"there were two issues with the car which were not addressed on the day the heated rear windscreen and the self levelling control system . the heated rear window problem was a broken wire and i was advised the whole loom would have to be replaced . "

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1.0

"I booked the service online.On arrival at the dealer, I was greeted with the wrong name, from the wrong address, for the wrong service - the only thing that was right was the car reg.no.Once that was sorted out, (cont'd in next text box as no space"

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4.0

"The cost of the parts are expensive."

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5.0

"Very friendly and professional."

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4.5

"Very polite and helpful"

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5.0

"They came and picked the car up and brought it back the next day finished."

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4.5

"Very happy with the service."

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5.0

"They did not offer me a cup of tea or coffee."

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5.0

"From the moment you call you feel that you are valued customer. Nothing is to much trouble and when you visit to stop the car off everyone is friendly. Great atmosphere in the garage."

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5.0

"Very courteous at the dealership."

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5.0

"It was for a flat tyre as the warning light had come on"

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4.5

"Very good service"

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5.0

"They are friendly and very good."

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5.0

"i was completely happy with them."

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5.0

"Happy with the dealership."

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5.0

"i am happy with them."

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5.0

"customer happy with them."

Click here for service overview page.

Cooper Norwich
BMW Service

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