The service you get from Johnathan on the service desk is second to none he is very curtious and explains everything to you about your car so you know exactly what you have paid for and what has been done.His communication skills are very good.
It all went smoothly.
It was an expensive service - £500 for two hours' work. While I was prepared for this, I would have expected the car to be cleaned and was told it would be. However, when the vehicle was picked up, it had not been cleaned.
Service form appointment to job being completed very professional
The car was left with water marks after the wash, rear wasn't hoovered out.
I think the young man on service "Charlie" was outstanding. Running my own company i am fully aware of customer relations and his were exceptional.
Everything done on time and to full standards
Clear information, good comms, use of courtesy car
Everything was explained and delivered as advised.
I don't think bmw could have done anymore for me.
Polite, professional and prompt response.
A previous error was rectified immediately, courteously and without demur. In addition my car was cleaned and I was given a voucher towards the next MOT.
very kindly I was allowed a courtesy car as I live some 30 miles from the dealership. I was dismayed that there was very little fuel in the car, I hope this was an oversight.
Friendly service and very prompt.
Excellent service and I was kept up to date with the progress of my vehicle repair.My car was cleaned prior to return and was also given a health check.
You collected my car at a time and on a day that suited me. You called me to remind me. You called to update me on the work and cost. You returned the car when you said you would and it was clean. As ever, Cooper BMW service was excellent!
because the service was very good
Polite friendly easy
Staff extremely helpful and service excellent. I always feel reassured when I bring my car in for any work to be undertaken
Original work had to ba curtailed as they had taken so long. I was not aware the issues Inraised would greatly prolong the work and I had a deadline.
Very friendly staff who listened to us when describing what was wrong with our car. Courtesy car was provided as we live quite a distance from the garage. We think they have solved the potentially dangerous fault and they washed the car
Because I can't fault the politeness and help
Slick and good communication
Excellent customer service.
I had no problems and the job was completed satisfactorily
Nothing seemed to be too much trouble for them and they made us feel at ease and welcomed.
The Service Centre carried out the required Warranty Work and the car was washed .
Every thing was very efficient the staff were helpfull and personable
Fantastic courteous & informed service from start to finish from Faith & LouiseNothing was too much trouble and everything was done as requested.
New tyre wasn't delivered as planned and 2 hours at showroom before I was told.Service afterwards to resolve was good.
Paul on parts was extremely helpful and went out of his way for me to sort something out for me.
A swift response to a puncture I had with a clean car afterwards
Just very good service all round
Always updated on progress, communication is excellent and nothing is too much trouble, quick response and a smile too!
A new steering wheel was fitted under warranty with no queries the work was carried out speedily and the car cleaned in and out who le I had a very nice coffee
Overall a very good service
A problem occurred with the reading light staying on, the part was ordered and replaced in a few days. As I was unable to bring the car to the garage it was collected and brought back to me.
booking times were kept too, good environment in which to wait.
I was dealt with quickly and efficiently, though the representative I was informed I would be meeting was not present.
My husband (who has a BMW too) and I have found that the service department is consistently excellent - timely, honest and efficient.
Dropped my car off for recall the next day - BMW managed to carry out work if I waited one hour - great but had to alter my plans - considering I was told they would need the car for 24 hrs
A mix up over ordering parts delayed the completion of the job. However, the Norwich staff and manager went out their way to apologise and most importantly make things right.
The staff were all friendly and knew what they were talking about. When I explained an issue I had with the car they took me through the various options to resolve it.
Car service takes all day. Cooper Norwich out of town so had to wait quite a while at the garage (boring) and the car was not ready on time because they were busy.Trusted in the car service I received. Quality service.
Nowhere near as easy to deal with as Listers at Kings Lynn who are my dealer of choice. I am prepared to drive 40 miles to deal with them instead of Coopers, who are an unfortunate necessity due to Postcode
professional and knowledgable salesman, kept in contact and offered greta advice
I asked for air pressures to be checked in all four wheels. But there was a different pressure in all four wheels.
All my calls are recorded, when I booked my service I confirmed the date on the call. To then turn up on the day to be told that I have got the wrong day and to come back then. I listened to my call to find out I had turn up on the correct day.
Easy to book, service completed quickly.
There was nothing wrong with the service I received at all But I was told my car would be cleaned inside & out this may have been done but not to a very high standard
Easy process and my point of contact at Cooper's Norwich (Callum from memory?) was excellent.
It was noted on the video that I had a slow puncture in the rear off side tyre with a screw in situ, causing this. Not informed verbally about this.
Overall the service was very good indeed. The only issue I had was that it took longer than expected and they tried to tell me my rear tyres were needing replacement at 4mm depth!
Always professional and pleasant staff
Customer care was good however the lack of availability of a courtesy car was very inconvenient.
The actual service was brilliant. Health check and wash appreciated. Was promised quote on the bodywork - when collecting vehicle was reassured that photographs were taken and quote will be sent by email. Still not received.
Faith is amazing! Please send her my sincere thanks.
Because your customer service is excellent. I was a Carrs BMW customer but they have a different approach to customer service.... They don't bother.
I asked for some items to be checked and although I was told all was well I still have the rattle on front nearside suspension and cannot work out how to get full air flow through the drivers side air vents.
Because on the service or mot you did not check my rear wiper blades disgusting
The team in Norwich are always extremely friendly and provide an exceptional service. From the service reception team to the main reception team.
Really friendly excellent service where the car was dealt with exactly as needed with some extra issues fixed under warranty
Staff at the service desk were welcoming and polite.
Courtesy car I was given was damaged and not made aware of it before collecting it.Finally they refused to provide / sell me a replacement front plate holder that was damaged by a pheasant and ended up having to go elsewhere to source one.
The service and support was excellent from start to finish
Because the service manager Jonathan went out of his way to carry out a scheduled service on my 420d and change my winter wheels for my summer set in less than two hours, because that was all the time I had. It was superlative service, standard here.
Kept fully informed, was phoned to authorise unexpected expediture.
Excellent staff on service desk. Although the car was only in for a tyre change, the staff were extremely attentive and ensured the visit was as comfortable as possible
Completely satisfied with the service on the car. Could not be tempted into a further purchase due yo the price increase compared to a purchase as a new customer.
They do what they say they will, on time and with friendly politeness
Had no problems at all in getting things sorted out.
FIRST CLASS SERVICE FIRST CLASS STAFF
Excellent service and customer care
Service completed early and helpful when the car was dropped off.
Our car was picked up at home and delivered back by the Servicing Manager. The MOT was carried out, and I was informed of the detailed findings by telephone. The car was cleaned inside and outside and delivered back in pristine condition.
service staff rang me to book a convenient time for the service. I was told how long the service would take and when my car would be ready for collection, washed and valeted. all went as planned and the service desk staff were friendly and informativ
Had to wait over an hour to fit rear bulb. Seemed a bit long?
Didn't have my washer bottle filled.
I don't like the call centre linked booking system. I would prefer it to be organised by the branch.
exemplary handing of whole experience by service staff
I was seen on time . The job was completed on time . The MOT ' advisory ' was explained correctly . Staff were , as always , courteous and I went away satisfied .
Everything was carried out as arranged
Everything was done to my complete satisfaction, from customer facing receptionists to returning the car in pristine condition.
Everything was well organized
Everything was perfect from the moment I walked in the door
Right from the start of booking through to the visit, which included a gentle reminder and confirmation call the day before
Excellent service. I had a couple of test drives and was looked after by all staff I dealt with. Special mention of Jonathan Rosenberg and Christina Drabble.
Car collected and returned on time with courteous service.
No problems experienced and kept informed
I was quoted one price over the phone, but another in store. They also said they needed my car for several hours, yet it was on the ramp for less than one (dash cam footage) so I believe they did not fully check what I asked them to do
Excellent service by Louise from service and mark swift for dealing with problems with car under warranty Many Thanks
Overall helpfulness car collected cleaned all as promised
efficient and friendly service. Faith was brilliant throughout and made it very easy to do business with Coopers
Jonathan in service once again has been fantastic the car was picked up on time and delivered back on time with a progress report on the service throughout the day.
No issues raised from booking to efficiency or service received.
Friendly, effective and worked quickly.
Friendly staff, good service.
Prompt attentive service. Clear explanation of work undertaken. Within the promised timeframe
Always courteous, explain cost upfront, and always keep you informed whilst you are waiting.
I did'nt expect anything less
The service was completed relatively quickly (I waited), the car was washed but it was still dirty at bottom of wheel arches
Because the best mr Chris Page workshop controller was very helpful ????????
Every time I visit coopers Norwich I get treated like royalty , they have a gift for making you feel like you are the only customer there.Love it
Unable to resolve problem at this visit so not completely satisfied, but ok
Prompt action; arranged for my car to be checked out next day
Very helpfull staff and listened to my needs but didnt push in any way
Jonathan always goes out of his way to help both me and my parents who also have a BMW
Largely down to the efforts of the service adviser Faith, who was friendly, professional and extremely helpful. She ensured that I had daily updates on the progress and expected costs, whilst arranging discounts in recognition of the age of the car.
Friendly experts dealt with my visit
Everything was completed as requested, and my car was immediately available after having been washed.Suggestion; Before a client's car is moved, the seat's original position is memorized, so it can be re-set afterwards before collection is due.
All ran smoothly and everything carried out as promised . Mark Swift was especially helpful
slight hiccup with communication - possibly dealing with a trainee at the end of the phone on service desk but management sorted the problem satisfactorily. Actual car service was excellent
Faith Mayes was excellent, she was able to have my problem dealt with immediately when I turned up without an appointment, then booked the car in 1 week later to have it rectified, definitely the best service i have ever had from a dealer.
Staff and quality of device from start to finish
Everything was well organised and the work was carried out in a friendly and efficient manner.
Faith was very polite, friendly and welcoming.
Not only did you complete the work but also cleaned the car and disabused me of my misunderstanding of next service date
Laura was excellent and kept me updated as to what was happening with the car at all times.
Reception welcoming and friendly. Appointments always kept, although not always with the same person. Good advice on car, although some specific information did not appear to be known (eg the qualities of adaptive drive).
Salesman gave us his full attention and didn't rush the handover taking time to explain how all the gadgets worked.
The whole experience was very positive and a pleasure. I would give have given it 5 stars but had a few issues with the car which I just take into account. The bmw centre resolved these issues very well and I feel well compensated.
Despite some confusion at the start Gavin and colleagues bent over backwards to find me the right car for my needs
Gavin and Emily were brilliant throughout the process
From start to finish a very polished service - from going in to coming out with a new car within 1 week. Can't beat it!!
Nuala gave me very good support during my purchase of my new BMW
It's a very presented show room with a fair amount of cars on show and staff are very helpful.
Chris (the salesman) went through everything with us in great detail and he answered all of our many questions! He kept us up to date with the vehicle's progress through the manufacturing process.
This is the 4th BMW I have purchased from Coopers & the same sales assistant. I was very happy with the car, but only now, almost 3 weeks after I had it am I able to play my music from my ipod.
Very helpful and great deal
From the start of ordering the car to collection, the process was smooth and I was looked after including overnight accommodation and transport to the BMW Centre ??
Gavin our salesman couldn't have been more helpful. This is the second car we have bought and made a point of seeking him out again. The whole team make you feel welcome and ply you with coffee.
Couldn't fault the service whatsoever
In general very satisfied with the whole experience and would have rated it higher ( ie 4.8 ) I was to blame for some of the problems I encountered because I must admit that to feeling confused (probably my fault). However the handover was great
Speed, sales staff (Jonathan Rosenfield.
Very professional and high quality interactions from everyone who was involved.Would have been 5 but for a couple of emails I had to follow-up.
Everything about the sales experience at this BMW centre was excellent, particularly the work of the salesman- Chris Mayes
Excellent customer service from Laura Albon, Norwich Cooper.The most happiest I have ever been buying a new car with total trust in Laura.
Colin Chandler made sure that he understood my needs and requirements, and went to great lengths to explore all options available to me, and with me, ensuring that I ended up with a car that I was very happy with.
Our Salesman was attentive and efficient, Will Smith worked hard to give us the deal and vehicle to suite us and we are very happy with the service he gave us.
Great attention to detail. The sales staff were there to identify the best vehicle for us and not just to sell a target model.
Emily was consistently excellent in response times and the manner in which she dealt with the purchase.
Very pleasant premises. Made to feel welcome. Kept informed of progress. The Sales Executive was polite, friendly, informative but not 'pushy'.
We always receive over and above attention!
Despite a rocky start we then dealt with Eleanor whiiskered who help us choose a car suited for us and helped all the way through the paperwork and an excellent handover Cannot fault her efforts
Kept up to date with delivery of car. Gavin O''Grady was excellent - always approachable and helpful. Handover of car was unhurried with all details fully explained.
Exceptional service from start to finish. All questions answered fully and honestly by the sales person Nathan Roberts. Chris Polidano also took time to talk to me and my family. It meant a lot.
My wife and I could not have been looked after any better, all the BMW staff at Coopers Norwich were courtious to us at all times. We were given all the information we required to make a sound judgement on our purchase.
Service throughout from initial telephone contact to first meeting to collection was excellent
The people I met were very friendly and also efficient in following the BMW processes. And of course the car is stunning.
All staff from reception to sales staff and finance staff extremely accommodating treating me like a special customer.
They did everything thing that could be done to make the handover go smoothly and it was great.
Chris Mayes gave excellent service
What Car put me in touch with Norwich Cooper BMW. Their price was1000s less than Liverpool BMW offered me & their customer care was outstanding - well worth the 500 mile round trip from Merseyside to Norfolk. Happy customer - the 330d's great too.
Because Laura Albon excelled with everything, she is a credit to B M W , everything she said she would do, she did and kept us updated at all times.
Gavin O'Grady was always very professional in his approach with excellent communication and customer service skills
Staff were very helpful, not pushy and made us feel very comfortable. Nice tea and coffee
Nothing was too much trouble and staff were very informative.
The friendliness, courtesy and care extended to me during the whole purchase of what is my fourth new BMW car. Once set in motion the earlier than expected delivery of the fully specified vehicle. On the day the time taken to explain and help.
Having not met the dealer beforehand (having driven a second hand X3 elsewhere) the process was smooth there were no hiccups whatsoever.
Excellent sales customer service and communications
After a test drive we started the process of ordering a new BMW, during this time we were kept up to date with what was happening every step of the way. On collection day we received a full demonstration of the vehicle and left feeling satisfied.
Great presentation, ease of purchasing the car, great knowledge meant of the car.
The Sales rep, Jonathan Rosenfeld, went through everything. Gave us plenty of time
Professional staff, did what they said they would
Because at no time did we feel pressurised. The sales assistant, Nuala, was happy to leave us alone, when asked, but was immediately available to answer our questions when we wanted more information.
Open and friendly staff.
Were very easy to deal and speak with, and was very easy to organise collection of the car.
The sales executive (Jonathan) was excellent, both knowledgeable and helpful.
Was given excellent service by Ellie Whiskerd, where she found the car I liked within my budget.