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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 70 ratings
    • 19 comments
  • Service

    4.6
    • 194 ratings
    • 43 comments

Completed all servicing and MOT as requested

Service

Completely dissatisfied with a £900 'visual inspection'

Service

They were helpful - the experience was new to me and it was painless and went very well.

Sales

Very good service.

Service

Good experience.

Service

Very good

Service

Very good experience.

Service

THEY WHERE VERY HELPFULL AND POLITE AS ALWAYS, TO WHICH I WILL ALWAYS RECOMEND AND GO BACK TO COOPERS AT NORWICH.

Service

The service was very good.

Service

It all went smoothly.

Service

The service was good.

Service

They looked after me really well.

Service

The service was very good.

Sales

Fairly helpful and communicated well.

Service

The staff were talking to each other while serving me.

Service

It was very good.

Service

Everything was good.

Service

quotes for dents and very expensive.

Service

The centre is very expensive.

Service

Excellent Service

Service

James Hurn was very good to us.

Sales
James consistently delivers good customer service after all it's what we are all here to do - we're constantly fine tuning our service to improve what we do on a daily basis. Its good hear people can see this.

Excellent service.

Service

The service was very good.

Service

The service was excellent .

Sales
It looks like buying a car from James an easy and hassle-free experience. You can even have an extended test without any future obligation attached; which helps finding the right BMW is a pleasurable experience. His friendly approach means a solid understanding is built up between customer and sales executive.

Very helpful.

Sales

First Class.

Sales
First Class - which is exactly what we set out to achieve. We look forward to the next opportunity to do it again.

I thought that Coopers were very efficient.

Service

Time taken was excellent as waited on site..Disappointed with the cleaning item of the service....as already told your people when they rang me 1 or 2 days after the event!

Service

The service was very good.

Service

Very good service.

Service

Very good service.

Service

Good service.

Service

Expensive.

Service

The service was very good.

Service

Turned around the airbag recall quickly & gave it wash in and out. Shame they also polished the pedals & left them very slippery. Luckily I discover this whilst stationary on the clutch pedal before moving off rather than moving on the brake pedal.

Service

Excellent service.

Service

On a previous visit I felt I was not getting the service that I expected.

Service

Very professional the sales staff are very knowledgable, the whole experience was a pleasure.

Sales

Positive experience. The centre staff worked out a great deal for me.

Sales

Excellent service.

Sales

Laura Albon could not have been more attentive and all the staff were very helpful.

Sales

Nuala Butler-Hawes, the Sales Executive who dealt with my purchase, was very personable, efficient and very knowledgeable about the products available and in particular, the specification for the car to suit my requirements.

Sales
Thank you for kind comments regarding Nuala; it's always great to have feedback which demonstrates the passion the sales team has for the Ultimate Driving Machine

Polite staff.

Service

The service was very good.

Service

Nuala made everything really easy for me and really focussed on what I wanted - a great experience. Thanks Nuala

Sales

As stated above I thought Mr J lewis was very helpful, very courteous and pleasant.

Service

I am 61 years old so have had a few cars and the lady who looked after me at the Norwich branch was the best person i have delt with a credit to your company

Service

I wasn't happy being told by a service advisor that i would have to be without my car for the day. I spent £50,000 on a car, I was told a courtesey car wasn't available for my first service as this wasn't policy !!

Service

You did say that my car would be cleaned and hovered but on collection this clearly did not happen my car may have been jet washed by not dried off as drop stains were clearly visable on the body work and the windows ,also no vacuum of the mats.

Service

The washers on the rear window were not working when they went in and I would have thought they would have picked it up during the MOT.

Service

Excellent, good communication and a really good service and nice smiley people.

Service

ALL STAFF VERY HELPFUL AND PLEASING TO DEAL WITH

Sales

The whole experience went well with no issues.

Sales

Collected car and delivered all cleaned great service

Service

The tyre I bought was not a perfect match.

Service

Chris and Giles were excellent, fantastic customer service.

Service

Andy Waterfield was excellent.

Sales

I was greeted by Faith at service reception who was very polite and extremely competent, checking in my vehicle was very quick which was great.

Service

Nuala was excellent. Very helpful and courteous all the way through the process.

Sales

Very professional attitude and were keen to ensure all aspects of the purchase were covered.

Sales
Good to hear our investment in a BMW Genius team is delivering a better delivery experience for our customers. The Genius role is to make sure the customer is fully aware of all the technology and specification which is packed into a brand new BMW – from these comments it appears that the theory works!

The sales person had to keep running back to his person

Sales

Very professional.