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ABOUT COOPER NORWICH.

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BMW xDrive

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Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Chris yeomans proactive and good communicator

Service

The only thing letting it down was the car valet. Very very poor and to be honest would of been better not to have done it.

Service

polite and efficient service person, did everything they said they would, even valeted the vehicle!

Service

Please note it was Cooper Reading not Norwich.Well organised, easy drop off and good value with the Service Pack.

Service

The staff were professional, helpful and did everything possible to make my experience first class.

Service

Very difficult to book appointment, 3 calls telling me try more local dealer even though this is my choice in the area.Trying to blame me for issues with instead of them being a fault.The service advisor faith sorted it all but bad first impression.

Service

Everything carried out courteously and efficiently.

Service

Problem resolved and car returned in excellent state having been cleaned inside and out.

Service

Staff polite and engaged at all timesCar repaired in timeframe quotedCar cleaned and well presented when work completed

Service

The staff did everything to ensure that I was completely satisfied.

Service

Although there was a small problem caused by my request to swap dates this was dealt with in a prompt, courteous and pleasant manner, perfect service in my opinion

Service

Fantastic service, friendly staff as always

Service

They over analysed the problem. They did not apply the fix they said they would on the day they had the car. They had the car over night to applied the fix they said they would in the first place! This meant a second (unnecessary) journey for me.

Service

Very friendly and efficient

Service

Very good service

Service

Always a great service from all the staff.

Service

Everything went according to plan.

Service

Everything done on time, and I was kept informed by the service person

Service

Everything completed as expected with a friendly service

Service

Faultless service. Work done clearly explained.

Service

The two problems I had were sorted and I was given help and information on different points on the dashboard that I had forgotten

Service

Problem with Cars AC was dealt with quickly, there and then, avoiding the need to return to the garage. Staff kept me well informed of the issue and progress with the work.

Service

Faith on the service desk was extremely helpful, very friendly, clear and made sure everything I needed was accounted for.

Service

Very professional approach, presentation of staff and premises

Service

Could not fault service,very satisfied with every aspect.

Service

Prompt and courteous service. Very helpful and professional. Car cleaned on return.

Service

fitting parts on the car that I didn't want as the car is due for disposal soon. dealer sought permission from a managed solutions provider listed on the system even though they had my number

Service

All work complete and on time.

Service

All very efficient

Service

I want to massively THANK 2 people at BMW Cooper Norwich, Nuala has always looked after me and helped me out, she also passed me on to a lady called Faith who help me with my problem they really did put me first! GREAT CUSTOMER SERVICE & LOYALTY

Service

Very competent and efficient staff everything done to time.

Service

Timing, information given as well as assistance with additional services (tyres) were faultless as was the courteous customer care.

Service

Efficient service from all staff

Service

Fitted me in for a service at short notice and as a waiting customer completed the work very quickly

Service

The car had a couple of issues1.Problem with front brake discs.2. The rear bumper had been remove at some point in the past, and had not been correctly reinstalled, one of the clips was not aligned and missing fixings from the rear diffuser.

Service

Because everyone involved was very helpful

Service

Quality service & knowledge of staff

Service

Contacted branch to let them know that my battery had been playing up for a few weeks as I bought from here.Was told to bring it in.After a couple of hours . New battery £266!Was never told I was footing this bill until collection..Bit annoying .

Service

They assumed something and proceeded to replace at the cost of Carrs@Bury & it has not fixed the problem - which I believe is a warranty issue.Window wipers had a delay in responsiveness - now they drag across screen - where is the testing/checking?

Service

From the minute I walked into the showroom to finally picking up my car which covered 3 visits, the customer service was second to none.Friendly, helpful, knowledgable, patient and no pressure selling.

Service

Friendly , welcoming and efficient

Service

Efficiently carried out within the time given. Helpful service in taking us across to nearest shopping area and collection. And it was lighter on the pocket than anticipated!

Service

The whole experience was absolutely impeccable

Service

Everything dealt with in the quoted time frame and explanations of actions taken given

Service

No loan cars available and car cleaning was not up to the standard I would expect

Service

Meticulous attention by Faith

Service

Great customer service

Service

Very professional team. Knowledgeable, courteous and they listen!

Service

Had a issue with a previous visit and one of your customer service people called me and was excellent and helped me resolve the issue extremely fast I can't remember his name but he introduced himself when I returned to cooper

Service

Fantastic and reliable service.

Service

Very impressed prior to our appointment as Dale had emailed a video of the car we were to test drive. Very professional service from all the staff and more than happy with the outcome - the purchase.

Service

Very efficient, everything attended to as requested.Vehicle returned beautifully clean inside and out.

Service

I would also like to mention parts who are always very helpful.

Service

Easy booking process, no waiting around, staff were knowledgeable, efficient, friendly, helpful.

Service

Good, polite friendly service. Helpful advice regarding brakes and tyres.

Service

All went very smoothly but it was only a phone call - never visited the place

Service

Competitive price, god service, good coffee, took a while but this was due to an issue which was out of the control of the BMW centre.

Service

good service, staff were friendly and helpfull

Service

Perfect. What lovely people with a great atmosphere in the whole of the Service department. Both Mark swift and Mark Ames with the department provide excellent customer service through their team

Service

All done as requested. Friendly helpful staff.

Service

The work (MOT) was completed as advised.

Service

Service let down be the inclusive valet off car 1 wheel not washed and general water and dirt marks on car and not hoovered inside rather do it myself

Service

Polite, professional, competent

Service

Having purchased our BMW from Coopers, and being extremely impressed with the whole purchase process, I have now had my first service and this department of the company is equally impressive. I received excellent service all through the process.

Service

Excellent customer service. Polite and friendly to deal with. Good communication in advance. Car collected and returned on time.

Service

Helpful service staff, kept informed all the way and quick

Service

Staff extremely helpful and experienced

Service

Problem quickly and efficiently remedied under warranty

Service

Didn't pick car up until 11. Asked for car to be back by 3 but didn't turn up til 4.

Service

Staff kept in touch all day with what work was needed, what the cost was and whether I was happy to proceed.

Service

service was fine ,i have a service pack with my car but it still costs me £15 to have a loan car this is crazy?

Service

Job done quickly and efficiently. Thanks to Mr. Bracking and Mr. Swift for sorting out the issue.

Service

My car had a problem and was dealt with quicker than expected

Service

First Class Service from all staff and service.

Service

The staff were very good with booking my car in and soon had my problem sorted

Service

the repair was done very quickly. and car returned all cleaned

Service

Because they completely fixed the rattle

Service

Service was undertaken professionally

Service

as usual the service was excellent

Service

Nothing is ever a problem

Service

Couldn't do enough for me and always so helpful.

Service

All good but I did want my software upgrading & told that this is a £99 option.... On a £70,000 BMW 640D with a 5 year service pack...... Seems a little peny pinching.

Service

Excellent customer service.

Service

All attended to promptly, efficiently and courteously

Service

Excellent and courteous as normal. Kept me updated throughout

Service

Vehicle mot offered at a discount and was carried out efficiently and timeously

Service

First class, from being prepared for my visit, everything in place and an explanation of items covered.

Service

Always helpful

Service

Delivered a service that went beyond my expectations

Service

I have been a customer at Cooper Norwich for just over 10 years and I have had excellent customer service at all times. Would recommend to all BMW owners in this area.

Service

They were most helpful and soon sorted the problem out.

Service

Very good customer service

Service

Everything done as agreed and on time.

Service

Mark Swift went to every length to ensure that I was kept on the road by arranging a loan vehicle, and then kept me informed about progress with the repair to my car.

Service

The efficiency and professionalism of the staff

Service

Pre service contact, kept informed and you met my needs for timing

Service

brilliant ream work...as usual!

Service

Great customer service!

Service

Very efficient and up front

Service

As always, the staff were very polite, friendly, helpful, and kind. They invited me to have a coffee while I waited and looked at new models, and provided brochures and pricelist information to help with my next purchase decision.

Service

Service carried out while I waitedAll in the time scale quotedCar returned cleaned and vacuumedOn top of this I was also kept refreshed with excellent coffeeTop class service, very happy

Service

First impression on the professionalism continued right through to the point where I collected the car. I was treated with respect, kept informed of required work and potential costs.All cooper staff I encountered made me feel very welcome.

Service

I feel that I was listened to and my faults were resolved first time.

Service

staff were very helpful and made every effort to provide the vehicle - they kept me informed at all times regarding the progress of the transaction

Service

hassle free

Service

Louise in the service centre did a good job explaining the service schedule for the car going forward which helped justify the cost.

Service

Great process to arrange service, good pre-visit contact from dealership. All on time and returned to me cleaned.

Service

Have always been treated well by Cooper York

Service

Jonathan Robinson - the best

Service

It was a BMW recall and the work was carried out whilst I waited.

Service

Health check great! However, offered a clean and vacuum afterwards and debris was left in my car and a dirty mark on the side. I appreciate this is free but if you're going to offer it then it should be done properly. Site staff very professional!

Service

It reflects the experience I had.

Service

The problems with my car changed over the day

Service

Did diagnostics, called to tell problem and cost. Executed. Very professional

Service

No complaints all went very well

Service

Issue sorted with no drama or issues.

Service

Professionalism of salesman Ease of whole service

Sales

The Salesman, Will Smith, was very helpful and patient with me and found me the car I was looking for.

Sales

Both Will and Simon were really competent and pleasant to deal with. Efficiently sorted out all aspects and no one was pushy.

Sales

Christina Drabble was lovely and made the whole experience and transaction very easy.

Sales

Excellent service care and attention from everyone

Sales

Gavin O'Grady was extremely professional and an excellent communicator.

Sales

This is our second purchase from Cooper BMW in Norwich and the service given by Gavin O Grady has been excellent. All the other staff are very friendly too.

Sales

Getting just the car and spec was made so easy to do dealing with Colin Candlerand Chris Hunter sorting out the finance package was much the same.Both men extremely proffesional.

Sales

They valued me as good customer.

Sales

All staff were most helpful to us also afterwards been in communication to see how we are enjoying the new car

Sales

Once I had made my decision to purchase a car I wasn't very patient in terms of waiting for the build/delivery process. Much of this was outside of the sales person's control. They did provide regular progress updates, but the delivery date slipped.

Sales

The staff were friendly, efficient, not pushy.

Sales

Very efficient, professional and friendly service.

Sales

Everything was so professionally and Jason at Coopers came in on his holiday to perform the hand-over.

Sales

The sales executive Colin Chandler was at all times very professional, courteous and kind. I could not fault the process at all, he went out of his way to get me the deal I could afford, this meant that I saved many thousands of pounds.

Sales

Excellent service from Coopers BMW in Norwich. We had already done our research and knew what car we wanted and the specification. Coopers were very helpful and the car was delivered on time.

Sales

Receptive and interested In clients needs.Very helpful

Sales

very friendly and helpful sales assistant

Sales

I was given excellent help on what car would best suit me due to my size I had previously owned a BMW X5 but the new models were now to big for my needs. Your staff were superb in helping me compare cars and eventually suggesting a Gran Turismo.

Sales

I received a good explanation as regards to PCP.

Sales

The salesperson was very helpful and the whole process went smoothly, the only slight negative was the confusion over how long the car would take to be delivered.

Sales

It is a professional and courteous service at Cooper Norwich.

Sales

First BMW purchase. All staff friendly, professional and knowledgeable

Sales

Couldn't be more helpful

Sales

Fast efficient service

Sales

Prompt and friendly service. Found us a car which satisfied all our requirements.

Sales

I was treated well

Sales

Being new to BMW, we didn't know what to expect but we would highly recommend Cooper Norwich to anyone.

Sales

Excellent pre and post customer service from Gavin O Grady. He is knowledgable, kept me informed of the process throughout and made the purchase entirely enjoyable. A real ambassador for BMW.

Sales

Excellent service but unfortunately one of the extras I ordered was not available at time of pick up and I am still waiting for the item to be delivered and fitted. It was a dog guard for an X5.

Sales

The sales people put aside a great deal of time to hand over the car, explain its features etc., even though they were clearly very busy, and working under some pressure.

Sales

couldn't have been more helpful or friendly

Sales

Great service

Sales

prompt and attentive service