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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 62 ratings
    • 15 comments
  • Service

    4.7
    • 128 ratings
    • 31 comments

On a previous visit I felt I was not getting the service that I expected.

Service

Very professional the sales staff are very knowledgable, the whole experience was a pleasure.

Sales

Positive experience. The centre staff worked out a great deal for me.

Sales

Excellent service.

Sales

Nuala Butler-Hawes, the Sales Executive who dealt with my purchase, was very personable, efficient and very knowledgeable about the products available and in particular, the specification for the car to suit my requirements.

Sales
Thank you for kind comments regarding Nuala; it's always great to have feedback which demonstrates the passion the sales team has for the Ultimate Driving Machine

Polite staff.

Service

The service was very good.

Service

Nuala made everything really easy for me and really focussed on what I wanted - a great experience. Thanks Nuala

Sales

As stated above I thought Mr J lewis was very helpful, very courteous and pleasant.

Service

I am 61 years old so have had a few cars and the lady who looked after me at the Norwich branch was the best person i have delt with a credit to your company

Service

I wasn't happy being told by a service advisor that i would have to be without my car for the day. I spent £50,000 on a car, I was told a courtesey car wasn't available for my first service as this wasn't policy !!

Service

You did say that my car would be cleaned and hovered but on collection this clearly did not happen my car may have been jet washed by not dried off as drop stains were clearly visable on the body work and the windows ,also no vacuum of the mats.

Service

The washers on the rear window were not working when they went in and I would have thought they would have picked it up during the MOT.

Service

Excellent, good communication and a really good service and nice smiley people.

Service

ALL STAFF VERY HELPFUL AND PLEASING TO DEAL WITH

Sales

The whole experience went well with no issues.

Sales

Collected car and delivered all cleaned great service

Service

The tyre I bought was not a perfect match.

Service

Chris and Giles were excellent, fantastic customer service.

Service

Andy Waterfield was excellent.

Sales

I was greeted by Faith at service reception who was very polite and extremely competent, checking in my vehicle was very quick which was great.

Service

Nuala was excellent. Very helpful and courteous all the way through the process.

Sales

Very professional attitude and were keen to ensure all aspects of the purchase were covered.

Sales
Good to hear our investment in a BMW Genius team is delivering a better delivery experience for our customers. The Genius role is to make sure the customer is fully aware of all the technology and specification which is packed into a brand new BMW – from these comments it appears that the theory works!

The sales person had to keep running back to his person

Sales

Very professional.

Sales

Very good.

Service

The service was very good.

Service

Gavin O'Grady could not have been more helpful, he was friendly, knowledgeable and professional, and was well supported by the rest of the team.

Sales
Good to have feedback that demonstrates the team working together - sound easy to achieve but the reality is you need quality people to consistantly deliver a good customer expirence everytime.

I Have always been happy with the service and the people at BMW Copper Norwich.

Service

Took far longer than I was told. I'd have appreciated a progress update telling me the work took much longer than I was led to expect. Otherwise good experience.

Service

Excellent service from the initial enquiry to the hand over. Nothing was too much trouble!

Sales
Great feedback that shows the process of purchasing a vehicle is a diverse one and that delivering on each part is essential to a quality customer experience.

The centre is located too far out of Norwich which can cause issues picking my vehicle up

Service

The centre were very good. They collected and dropped the vehicle off at the times stated. I was also kept informed throughout the visit.

Service

Had to wait 4 weeks to get booking ( in order to have courtesy car )

Service

It was very good, very professional and good communication.

Service

Very good and well organised service.

Service

Cooper Norwich are always friendly, helpful and efficient so far as I'm concerned.

Service

i would give 10 out of 10 if the tyre pressures had been checked whilst carrying out the service.

Service

All good

Service

They did the job fine it was quick.

Service

I was given bad information from the dealership on a previous visit so this visit was needed as well.

Service

I came in with a slow puncture and needed a replacement tyre.

Service

I have entered 'Service' at question 2 but the vehicle was being checked for a Sat Nav / Connected Drive malfunction.

Service

Dealt with Simon and Gavin for a number of years and always been well looked after.

Sales

The service was very good.

Service

It was brilliant