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I usually never give the top mark, however the internet video link of what was wrong with the rear wheel/braking system sold it to me!
The job was carried out to my complete satisfaction, and was included in my service plan.The staff were polite, and efficient. Thank you very much.John Read
Consistently exceptional service and attention to detail. Friendly staff who care and are customer focussed - nothing ever feels an effort.
Everything completed in good time with good communication
So convenient having the car collected & returned by a cheerful, friendly driver. Excellent communication from Louise at Cooper, via phone, text & email, keeping me informed of progress,including video clip showing what needed replacing & why.
I received reminders before my appt and on arrival the interaction between service staff and myself was first class keeping me updated at all times until completion.
Easy to book appointment, service done in good time, was contacted as soon as complete
I needed a run flat tyre fitted and the workshop fitted me in quickly as I had no appointment.
Picked up car and returned all work carried out efficiently. Good communication from office
Excellent reception on arrival from staff, not kept waiting. Was driven home as no courtesy car available (which is understandable, I booked in last-minute), and 2 phone calls during the day to keep me updated with work / timescale etc
The whole thing was handled very well. It was a mini service and MOT which advised new front tyres which needed to be quoted, sourced and fitted same day so not the simplest of appointments. Great job.
Very smooth process from booking through to courtesy car and completion of job. Friendly and attentive staff.
Ray was very kind doing some very minor stone chips and scratches without charge.The driver who picked up and returned the car was very considerate I can't remember his name but he is a regular.
Everytthing was faultless. The speed with which you got the ar in, the speed that things were fixed, the greeting and efficiency of the service representative (Faith) was exemplary. She delivers the BMW brand in her actions and was just superb.
Courteous staff and prompt service
Good customer service
Faith was brilliant. Excellent customer service and a credit to the team. I'm still awaiting the replacement seat cushion to be installed but understand this will have to come from Germany, therefore is out of Cooper Norwich's hands at the moment.
Cooper Norwich has always been a friendly / helpful dedicated garage
I was looked after by Jonathan and he always delivers first class service.
Very pleasant staff, very welcoming
the purpose of the visit was to re-instate the pedestrian safety system which was triggered by a minor collision with a munjac deer
They were very good.
Everybody has treated me very well. I trust the service.
Faith was superb kept me informed throughout the day and dealt superbly with the queries that I had. First Class service
It was perfect.
Faith dealt with things in a very friendly and professional manner. Very good communication too. Her colleague, Jonathan, is also very good.
Have experienced a rust and steering issue since purchase but otherwise love the vehicle.
I got the car I wanted at a fair price. Was treated well and given all the info I requested. James was a pleasure to deal with and went out of his way to make sure I got the car I wanted
All the staff were very helpful and knowledgeable and attentive at all times even thought this was a brand new model.
We were made welcomed and valued all the time and the staff were very friendly but professional.
Colin is an excellent salesman and was extremely helpful with all my questions.
Our Sales person was very accommodating and knowledgeable. Everything was explained very clearly at every stage. We had never driven an automatic before but our salesman took us on a couple of test runs to show how easy it is.
This was based on the excellent service provided by Gavin O'Grady.He kept me informed at all times of any changes or delays and arranged a loan car for the final week.He also rang me immediately after delivery to make sure everything was okay .
High level of communication and responsiveness. Care & time allocated to the vehicle handover
Laura was very knowledgeable throughout the whole process, and showed me all of my options. She kept me informed throughout the whole process.
Our sales person Laura, understood our needs from the outset. We were weighing up a BMW against an Audi (we've been Audi customers for over a decade) and wanted to make the right choice in our own time. Laura respected that completely.
Good service, all staff excellent
My Sales Executive Laura Albon was first rate, very helpful, had the answer to most of my questions, and if not came back to me very quickly with the answer. The whole experience was first class.
This is the seventh BMW I have purchased at the Norwich dealership and have nothing but praise for the first rate customer relationship. For each of the cars purchased I have been advised by Gavin O'Grady - a first class sales executive
James Hurn the sales rep at cooper Norwich was brilliant, a true professional!.he knew all about the product he was selling, he had done his research and could answer all my questions with ease. there was never any pressure to buy, just guidance.
Colin was excellent and really helpful
A classic example of Colin and the team working together to make the Cooper experience a special one. To find out what makes us tick why not visit and ask for Colin Chandler?