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ABOUT COOPER NORWICH.

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BMW xDrive

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Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All went very smoothly but it was only a phone call - never visited the place

Service

Good, polite friendly service. Helpful advice regarding brakes and tyres.

Service

Competitive price, god service, good coffee, took a while but this was due to an issue which was out of the control of the BMW centre.

Service

good service, staff were friendly and helpfull

Service

Perfect. What lovely people with a great atmosphere in the whole of the Service department. Both Mark swift and Mark Ames with the department provide excellent customer service through their team

Service

All done as requested. Friendly helpful staff.

Service

The work (MOT) was completed as advised.

Service

Service let down be the inclusive valet off car 1 wheel not washed and general water and dirt marks on car and not hoovered inside rather do it myself

Service

Excellent customer service. Polite and friendly to deal with. Good communication in advance. Car collected and returned on time.

Service

Polite, professional, competent

Service

Having purchased our BMW from Coopers, and being extremely impressed with the whole purchase process, I have now had my first service and this department of the company is equally impressive. I received excellent service all through the process.

Service

Helpful service staff, kept informed all the way and quick

Service

Staff extremely helpful and experienced

Service

Problem quickly and efficiently remedied under warranty

Service

Didn't pick car up until 11. Asked for car to be back by 3 but didn't turn up til 4.

Service

Staff kept in touch all day with what work was needed, what the cost was and whether I was happy to proceed.

Service

service was fine ,i have a service pack with my car but it still costs me £15 to have a loan car this is crazy?

Service

Job done quickly and efficiently. Thanks to Mr. Bracking and Mr. Swift for sorting out the issue.

Service

First Class Service from all staff and service.

Service

My car had a problem and was dealt with quicker than expected

Service

The staff were very good with booking my car in and soon had my problem sorted

Service

the repair was done very quickly. and car returned all cleaned

Service

Because they completely fixed the rattle

Service

Service was undertaken professionally

Service

as usual the service was excellent

Service

Couldn't do enough for me and always so helpful.

Service

Nothing is ever a problem

Service

Excellent customer service.

Service

All attended to promptly, efficiently and courteously

Service

All good but I did want my software upgrading & told that this is a £99 option.... On a £70,000 BMW 640D with a 5 year service pack...... Seems a little peny pinching.

Service

Excellent and courteous as normal. Kept me updated throughout

Service

Vehicle mot offered at a discount and was carried out efficiently and timeously

Service

First class, from being prepared for my visit, everything in place and an explanation of items covered.

Service

Delivered a service that went beyond my expectations

Service

Always helpful

Service

I have been a customer at Cooper Norwich for just over 10 years and I have had excellent customer service at all times. Would recommend to all BMW owners in this area.

Service

They were most helpful and soon sorted the problem out.

Service

The efficiency and professionalism of the staff

Service

Mark Swift went to every length to ensure that I was kept on the road by arranging a loan vehicle, and then kept me informed about progress with the repair to my car.

Service

Very good customer service

Service

Everything done as agreed and on time.

Service

As always, the staff were very polite, friendly, helpful, and kind. They invited me to have a coffee while I waited and looked at new models, and provided brochures and pricelist information to help with my next purchase decision.

Service

Very efficient and up front

Service

Pre service contact, kept informed and you met my needs for timing

Service

Great customer service!

Service

brilliant ream work...as usual!

Service

First impression on the professionalism continued right through to the point where I collected the car. I was treated with respect, kept informed of required work and potential costs.All cooper staff I encountered made me feel very welcome.

Service

Service carried out while I waitedAll in the time scale quotedCar returned cleaned and vacuumedOn top of this I was also kept refreshed with excellent coffeeTop class service, very happy

Service

I feel that I was listened to and my faults were resolved first time.

Service

staff were very helpful and made every effort to provide the vehicle - they kept me informed at all times regarding the progress of the transaction

Service

hassle free

Service

Louise in the service centre did a good job explaining the service schedule for the car going forward which helped justify the cost.

Service

Have always been treated well by Cooper York

Service

Jonathan Robinson - the best

Service

Great process to arrange service, good pre-visit contact from dealership. All on time and returned to me cleaned.

Service

It was a BMW recall and the work was carried out whilst I waited.

Service

Health check great! However, offered a clean and vacuum afterwards and debris was left in my car and a dirty mark on the side. I appreciate this is free but if you're going to offer it then it should be done properly. Site staff very professional!

Service

It reflects the experience I had.

Service

The problems with my car changed over the day

Service

Did diagnostics, called to tell problem and cost. Executed. Very professional

Service

Issue sorted with no drama or issues.

Service

No complaints all went very well

Service

E-mail request was answered promptly

Service

Staff were very friendly and went beyond their duty to be helpful

Service

The service was first class as always. My car was recovered and repaired within a couple of days and in time for when I needed it

Service

Technician diagnosed the fault on my first visit. Booked car in easily and fault repaired under warranty. Perfect

Service

Everything ok....but sometimes I believe the cleaning of the car is not to the high standard that it has been

Service

Very helpful and squeezed us in at short notice

Service

The car was booked in for a basic service. The staff were very polite, the car washed and available at the pre arranged time.

Service

It all went smoothly.

Service

The service you get from Johnathan on the service desk is second to none he is very curtious and explains everything to you about your car so you know exactly what you have paid for and what has been done.His communication skills are very good.

Service

The car was left with water marks after the wash, rear wasn't hoovered out.

Service

Everything done on time and to full standards

Service

I think the young man on service "Charlie" was outstanding. Running my own company i am fully aware of customer relations and his were exceptional.

Service

Service form appointment to job being completed very professional

Service

Clear information, good comms, use of courtesy car

Service

Everything was explained and delivered as advised.

Service

I don't think bmw could have done anymore for me.

Service

Polite, professional and prompt response.

Service

A previous error was rectified immediately, courteously and without demur. In addition my car was cleaned and I was given a voucher towards the next MOT.

Service

very kindly I was allowed a courtesy car as I live some 30 miles from the dealership. I was dismayed that there was very little fuel in the car, I hope this was an oversight.

Service

Excellent service and I was kept up to date with the progress of my vehicle repair.My car was cleaned prior to return and was also given a health check.

Service

You collected my car at a time and on a day that suited me. You called me to remind me. You called to update me on the work and cost. You returned the car when you said you would and it was clean. As ever, Cooper BMW service was excellent!

Service

because the service was very good

Service

Friendly service and very prompt.

Service

Polite friendly easy

Service

Staff extremely helpful and service excellent. I always feel reassured when I bring my car in for any work to be undertaken

Service

Original work had to ba curtailed as they had taken so long. I was not aware the issues Inraised would greatly prolong the work and I had a deadline.

Service

Very friendly staff who listened to us when describing what was wrong with our car. Courtesy car was provided as we live quite a distance from the garage. We think they have solved the potentially dangerous fault and they washed the car

Service

Because I can't fault the politeness and help

Service

Slick and good communication

Service

Excellent customer service.

Service

I had no problems and the job was completed satisfactorily

Service

The Service Centre carried out the required Warranty Work and the car was washed .

Service

Nothing seemed to be too much trouble for them and they made us feel at ease and welcomed.

Service

New tyre wasn't delivered as planned and 2 hours at showroom before I was told.Service afterwards to resolve was good.

Service

Every thing was very efficient the staff were helpfull and personable

Service

Fantastic courteous & informed service from start to finish from Faith & LouiseNothing was too much trouble and everything was done as requested.

Service

A swift response to a puncture I had with a clean car afterwards

Service

Paul on parts was extremely helpful and went out of his way for me to sort something out for me.

Service

Just very good service all round

Service

A new steering wheel was fitted under warranty with no queries the work was carried out speedily and the car cleaned in and out who le I had a very nice coffee

Service

Overall a very good service

Service

Always updated on progress, communication is excellent and nothing is too much trouble, quick response and a smile too!

Service

booking times were kept too, good environment in which to wait.

Service

My husband (who has a BMW too) and I have found that the service department is consistently excellent - timely, honest and efficient.

Service

A problem occurred with the reading light staying on, the part was ordered and replaced in a few days. As I was unable to bring the car to the garage it was collected and brought back to me.

Service

I was dealt with quickly and efficiently, though the representative I was informed I would be meeting was not present.

Service

Once I had made my decision to purchase a car I wasn't very patient in terms of waiting for the build/delivery process. Much of this was outside of the sales person's control. They did provide regular progress updates, but the delivery date slipped.

Sales

All staff were most helpful to us also afterwards been in communication to see how we are enjoying the new car

Sales

Very efficient, professional and friendly service.

Sales

The staff were friendly, efficient, not pushy.

Sales

Everything was so professionally and Jason at Coopers came in on his holiday to perform the hand-over.

Sales

The sales executive Colin Chandler was at all times very professional, courteous and kind. I could not fault the process at all, he went out of his way to get me the deal I could afford, this meant that I saved many thousands of pounds.

Sales

I was given excellent help on what car would best suit me due to my size I had previously owned a BMW X5 but the new models were now to big for my needs. Your staff were superb in helping me compare cars and eventually suggesting a Gran Turismo.

Sales

Excellent service from Coopers BMW in Norwich. We had already done our research and knew what car we wanted and the specification. Coopers were very helpful and the car was delivered on time.

Sales

very friendly and helpful sales assistant

Sales

Receptive and interested In clients needs.Very helpful

Sales

I received a good explanation as regards to PCP.

Sales

The salesperson was very helpful and the whole process went smoothly, the only slight negative was the confusion over how long the car would take to be delivered.

Sales

It is a professional and courteous service at Cooper Norwich.

Sales

First BMW purchase. All staff friendly, professional and knowledgeable

Sales

Couldn't be more helpful

Sales

Fast efficient service

Sales

Prompt and friendly service. Found us a car which satisfied all our requirements.

Sales

I was treated well

Sales

Excellent service but unfortunately one of the extras I ordered was not available at time of pick up and I am still waiting for the item to be delivered and fitted. It was a dog guard for an X5.

Sales

Excellent pre and post customer service from Gavin O Grady. He is knowledgable, kept me informed of the process throughout and made the purchase entirely enjoyable. A real ambassador for BMW.

Sales

Being new to BMW, we didn't know what to expect but we would highly recommend Cooper Norwich to anyone.

Sales

The sales people put aside a great deal of time to hand over the car, explain its features etc., even though they were clearly very busy, and working under some pressure.

Sales

couldn't have been more helpful or friendly

Sales

Great service

Sales

prompt and attentive service

Sales

Friendly knowledgeable staff couldn't do enough to help Colin Chandler and Chris excellent. Only slight criticism is the amount of paperwork involved.

Sales

Laura was excellent and kept me updated as to what was happening with the car at all times.

Sales

No problem

Sales

Reception welcoming and friendly. Appointments always kept, although not always with the same person. Good advice on car, although some specific information did not appear to be known (eg the qualities of adaptive drive).

Sales

Salesman gave us his full attention and didn't rush the handover taking time to explain how all the gadgets worked.

Sales

Despite some confusion at the start Gavin and colleagues bent over backwards to find me the right car for my needs

Sales

Gavin and Emily were brilliant throughout the process

Sales

From start to finish a very polished service - from going in to coming out with a new car within 1 week. Can't beat it!!