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Eventually came away with an MOT.
Mark was really helpful in resolving our issue.
Exactly what I'd expect from a top marque.
Both Customer and Technical Service were of a high standard.
Very professional and helpful, friendly and efficient staff.
The after sales manager listened to the reason I had taken my vehicle in, checked out my immediate concerns (and found no problem) and booked the car in for a minor bodywork repair. All within a week of the damage being sustained.
The customer service team was welcoming and explained everything clearly. They arranged for a loan car which is very helpful.
My X5 was in for 2 days and the courtesy car I was given was a mini! I am 5' 9" and have 4 children. A mini is not a suitable replacement for an X5!!!
Easy to deal with, good communication.
My car was collected and returned to me as promised. I needed an MOT and a recall service item doing. It was suggested that the car was due a brake fluid change soon that could be done at the same time. I was happy for this to be done.
Efficient, courteous service. I was kept informed ar all stages.
Prompt excellent service
Car was returned within the stated time allotted and a car would have been available to take us to Norwich city centre should we have required this for the time the car was being serviced. The car had obviously been cleaned both inside and out.
Quick, efficient, friendly, helpful
Easy to book in and helpful team. The problem for me is that I live 25 miles away and they are difficult to get to. So a visit involves buses trains etc. My wife has an Audi and they are more helpful with courtesy card.
I feel that I was treated like a valued customer from the time I dropped my car in for its mot and service right through till I collected it
Prompt service, polite & infomative staff
Staff very good polite and informative as to whats going on.
Problem sorted without issue
Hassle free,good communication prior and post service. X
I found the experience efficient, thorough, courteous and cheerful.
Always greeted by Johnathon with a smile and a feeling that my car is in good hands
Wasted first visit as part had not been ordered.
While no courtesy cars were available, my repair was completed quickly and at short notice. I received a video from the mechanic showing the wear on the components that needed to be replaced, which was a nice touch.
Chris yeomans proactive and good communicator
long standing customer
I was very pleased with how I was looked after
Excellent Service desk & very courteous & Helpful
The only thing letting it down was the car valet. Very very poor and to be honest would of been better not to have done it.
polite and efficient service person, did everything they said they would, even valeted the vehicle!
Everything carried out courteously and efficiently.
The staff were professional, helpful and did everything possible to make my experience first class.
Problem resolved and car returned in excellent state having been cleaned inside and out.
Please note it was Cooper Reading not Norwich.Well organised, easy drop off and good value with the Service Pack.
Staff polite and engaged at all timesCar repaired in timeframe quotedCar cleaned and well presented when work completed
The staff did everything to ensure that I was completely satisfied.
Although there was a small problem caused by my request to swap dates this was dealt with in a prompt, courteous and pleasant manner, perfect service in my opinion
Fantastic service, friendly staff as always
They over analysed the problem. They did not apply the fix they said they would on the day they had the car. They had the car over night to applied the fix they said they would in the first place! This meant a second (unnecessary) journey for me.
Very good service
Very friendly and efficient
Everything went according to plan.
Faultless service. Work done clearly explained.
Everything completed as expected with a friendly service
Everything done on time, and I was kept informed by the service person
Always a great service from all the staff.
The two problems I had were sorted and I was given help and information on different points on the dashboard that I had forgotten
Problem with Cars AC was dealt with quickly, there and then, avoiding the need to return to the garage. Staff kept me well informed of the issue and progress with the work.
Faith on the service desk was extremely helpful, very friendly, clear and made sure everything I needed was accounted for.
Very professional approach, presentation of staff and premises
All very efficient
fitting parts on the car that I didn't want as the car is due for disposal soon. dealer sought permission from a managed solutions provider listed on the system even though they had my number
All work complete and on time.
Could not fault service,very satisfied with every aspect.
Prompt and courteous service. Very helpful and professional. Car cleaned on return.
I want to massively THANK 2 people at BMW Cooper Norwich, Nuala has always looked after me and helped me out, she also passed me on to a lady called Faith who help me with my problem they really did put me first! GREAT CUSTOMER SERVICE & LOYALTY
Timing, information given as well as assistance with additional services (tyres) were faultless as was the courteous customer care.
Very competent and efficient staff everything done to time.
Efficient service from all staff
Fitted me in for a service at short notice and as a waiting customer completed the work very quickly
The car had a couple of issues1.Problem with front brake discs.2. The rear bumper had been remove at some point in the past, and had not been correctly reinstalled, one of the clips was not aligned and missing fixings from the rear diffuser.
Because everyone involved was very helpful
Contacted branch to let them know that my battery had been playing up for a few weeks as I bought from here.Was told to bring it in.After a couple of hours . New battery £266!Was never told I was footing this bill until collection..Bit annoying .
Quality service & knowledge of staff
They assumed something and proceeded to replace at the cost of Carrs@Bury & it has not fixed the problem - which I believe is a warranty issue.Window wipers had a delay in responsiveness - now they drag across screen - where is the testing/checking?
From the minute I walked into the showroom to finally picking up my car which covered 3 visits, the customer service was second to none.Friendly, helpful, knowledgable, patient and no pressure selling.
Friendly , welcoming and efficient
Efficiently carried out within the time given. Helpful service in taking us across to nearest shopping area and collection. And it was lighter on the pocket than anticipated!
The whole experience was absolutely impeccable
Everything dealt with in the quoted time frame and explanations of actions taken given
No loan cars available and car cleaning was not up to the standard I would expect
Meticulous attention by Faith
Had a issue with a previous visit and one of your customer service people called me and was excellent and helped me resolve the issue extremely fast I can't remember his name but he introduced himself when I returned to cooper
Very professional team. Knowledgeable, courteous and they listen!
Great customer service
Very impressed prior to our appointment as Dale had emailed a video of the car we were to test drive. Very professional service from all the staff and more than happy with the outcome - the purchase.
Very efficient, everything attended to as requested.Vehicle returned beautifully clean inside and out.
Fantastic and reliable service.
I would also like to mention parts who are always very helpful.
Easy booking process, no waiting around, staff were knowledgeable, efficient, friendly, helpful.
All went very smoothly but it was only a phone call - never visited the place
Good, polite friendly service. Helpful advice regarding brakes and tyres.
Competitive price, god service, good coffee, took a while but this was due to an issue which was out of the control of the BMW centre.
good service, staff were friendly and helpfull
Perfect. What lovely people with a great atmosphere in the whole of the Service department. Both Mark swift and Mark Ames with the department provide excellent customer service through their team
All done as requested. Friendly helpful staff.
The work (MOT) was completed as advised.
Service let down be the inclusive valet off car 1 wheel not washed and general water and dirt marks on car and not hoovered inside rather do it myself
Excellent customer service. Polite and friendly to deal with. Good communication in advance. Car collected and returned on time.
Polite, professional, competent
Having purchased our BMW from Coopers, and being extremely impressed with the whole purchase process, I have now had my first service and this department of the company is equally impressive. I received excellent service all through the process.
Helpful service staff, kept informed all the way and quick
Staff extremely helpful and experienced
Problem quickly and efficiently remedied under warranty
Didn't pick car up until 11. Asked for car to be back by 3 but didn't turn up til 4.
Staff kept in touch all day with what work was needed, what the cost was and whether I was happy to proceed.
Job done quickly and efficiently. Thanks to Mr. Bracking and Mr. Swift for sorting out the issue.
service was fine ,i have a service pack with my car but it still costs me £15 to have a loan car this is crazy?
Excellent all round experience and an outstanding product.
Anyone who recommends friends and family to us and they then become a customer is entitled to a reward of £100 worth of BMW accessories.
Will Smith the Sales person at the Norwich dealership ,was extremely helpful in the whole transaction, from start to finish. He explained every detail of the process and on delivery went through all the functions of the vehicle.
Great to know that Will continues to take great pride in his work from start to finish.
The service I received was courteous and professional, the dealership was smart and clean and I could try several variants of the model I was interested in. One piece of slightly critical feedback is that some of my emails go unanswered.
Friendly staff. Informative and helpful salesman. Pleasant environment/showroom
1) Will Smith our sales person was attentive, informative and efficient throughout the process.2) Both cars were sourced quickly and efficiently to the required specifications. 3) The underlying financing was arranged promptly without issue.
JAMIE WAITE WAS A VERY GOOD SALESMAN AND WAS VERY IMPRESSED WITH HOW FRIENDLY AND HELPFUL HE WAS
Helpful, interested staff, promises kept, great product
everyone was always friendly, welcoming and courteous when we visited.
Sales rep was excellent, very helpful and worked hard to put deal together. Back office let things down a little as I somehow ended up with finance agreement for 4 years rather than the 3 I asked for
Very friendly answered all my questions and made sure I was completely happy with my purchase
Have dealt with this dealership for a number of years and have always been completely satisfied with the service from all who work there. The Sales Executive on this occasion was extremely helpful and attentive with particular attention to detail.
Thank you for the positive feedback - we have a strategy to continually improve the service level and it's always great to hear of progress
Quick and easy with no fuss. Christina kept us informed as necessary but with no timewasting or unnecessary contact.
Christina is one of our recent new starters and it's her first time working in the role of sales executive; therefore it's encouraging to see comments like this. Thank you.
Professionalism of salesman Ease of whole service
Both Will and Simon were really competent and pleasant to deal with. Efficiently sorted out all aspects and no one was pushy.
The Salesman, Will Smith, was very helpful and patient with me and found me the car I was looking for.
Will Smith is a calm character who is always dedicated to finding the right car for his customers
Christina Drabble was lovely and made the whole experience and transaction very easy.
Excellent service care and attention from everyone
Gavin O'Grady was extremely professional and an excellent communicator.
This is our second purchase from Cooper BMW in Norwich and the service given by Gavin O Grady has been excellent. All the other staff are very friendly too.
Good to see returning customers and our team on their game.
Getting just the car and spec was made so easy to do dealing with Colin Candlerand Chris Hunter sorting out the finance package was much the same.Both men extremely proffesional.
They valued me as good customer.
Once I had made my decision to purchase a car I wasn't very patient in terms of waiting for the build/delivery process. Much of this was outside of the sales person's control. They did provide regular progress updates, but the delivery date slipped.
All staff were most helpful to us also afterwards been in communication to see how we are enjoying the new car
The staff were friendly, efficient, not pushy.
Very efficient, professional and friendly service.
Everything was so professionally and Jason at Coopers came in on his holiday to perform the hand-over.
The sales executive Colin Chandler was at all times very professional, courteous and kind. I could not fault the process at all, he went out of his way to get me the deal I could afford, this meant that I saved many thousands of pounds.
I was given excellent help on what car would best suit me due to my size I had previously owned a BMW X5 but the new models were now to big for my needs. Your staff were superb in helping me compare cars and eventually suggesting a Gran Turismo.
very friendly and helpful sales assistant
Receptive and interested In clients needs.Very helpful
Excellent service from Coopers BMW in Norwich. We had already done our research and knew what car we wanted and the specification. Coopers were very helpful and the car was delivered on time.