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service was conducted as expected and well informed
The staff were brilliant. Kept in contract with me through out the day. I felt like they really cared and never left me feeling unsure on what was happening next. I would hire any of those people who helped me in a heart beat. Great staff team.
Service received from booking the car in,to having it returned after the work was completed
contact was good throughout the day. received a video saying whats happened and as told there was a nail in the tyre.Told vehicle was done and tyre replaced under warranty. Charged for tyre on collection. dealer didnt really want to refit original
My car was fixed in the time frame no issues and they even wavered a charge to fit a brake bulb, albeit the bulbs are rather expensive and as per the car was valeted accordingly.
Kept me informed throughout
I could have tied next service in with the one I too k car in for . However I was completely happy with offer to collect car from home & return on next visit I few weeks
Just excellent service
Because of how they kept in contact at all times even when they had problems.
Car was serviced as expected and the bodywork was washed.
Quality and dependable service. Very welcoming staff.
The service staff were polite,smartly presented and very efficient.
All work finished on time to an first class standard.
job was completed
This 10 is only because of the service which faith provided
I am always treated with very pleasant knowledgeable people who go the extra mile to help in any way they can
Good service, friendly staff
Everything was included in the warranty
Delivered what they were supposed to
I feel very well looked after, they pull out all the stops. Especially Simon, Jonathan R and Chris M
Reception staff charming and make great coffee with a smile. Service staff always efficient with a smile and make their service feel personal to you. Mechanics always ready to talk to you and explain things where necessary. Gold star Norwich.
There is nothing to complain about
Service carried out on time while I waited.
Servicing quite expensive especially price of oil.
Cooper Norwich have gone out of their way to repair my vehicle and although the issue appears not yet to be resolved the customer care is unrivalled. Faith has ensured that the work has been completed and kept me up to date throughout.
Please see 1. above
Superior customer service from Faith Mays. All aspects of my visit are rated as 5 star.
Just one minor item unresolved, otherwise it would have been 5 stars.
Everything done in a timely manner.
Satisfied with customer service. I was looked after by service team. The only thing to mention, valeting was not great, looked like car was cleaned from outside but not interior, even though I was asked if I wanted my car cleaned...
see above contact me on 01263 711310 Paul Johnson for more explanation
Lovely people and very proficient ( like I can tell but they seem so)
Staff and information provided were first class
This was the third time I had to take the car in for the same problem at considerable inconvenience to me.
But please do not offer to clean the car(to give a valet service) and then not do it.
The only improvement that could be made was a better indication of when the car would be picked up.
Over the years i have built up a good rapport with John Robinson in the service department and i always get exceptional service.
I couldn't have asked for anything more. The staff encountered, especially Louise and the technician, were polite, courteous and kept me up-to-date with diagnostic and works progress. With added bonus of several complimentary coffees whilst I waited!
Would have given 5 stars but I did have to bring the car back twice, although this was handled very well and sympathetically.
Cooper Norwich kept me informed how from the day they collected my car for a service until it was on its way back to me , I have dealt with coopers norwich for many years and have always had first class service P a ridler
Vehicle collected and returned as agrred.
Felt like a valued customer
Very pleased with recent service and MOT...very helpful receptionist...reasonable price...car washed as well...excellent.
All organised as promised, car even came back beautifully clean.
The car was collected and returned exactly on time and as far as I know, the work was carried out well.
Were quick to look at my car, helpful staff and made me feel welscome.
The arrangements for collecting my car from my home, taking it to Cooper BMW Norwich for the software update and then returning it before the time that I had requested, went exceptionally well - thanks to Claire Hart in the service department.
Very helpful staff, I dealt with Claire Hart who was professional and productive, more staff members with her level of customer service would be a positive move.
Dealing with Cooper BMW was straightforward and the outcome was entirely satisfactory. However, we were not able to access a complimentary vehicle for that day or the collection and return service. Booking would need to have been 3/4 weeks earlier.
Polite service with no pressure
All as expected. Friendly reception team.
Outstanding from start to finish
Failed to switch of warning light following brake pads replacement.
VERY GOOD CUSTOMER SERVICE
Attention to detail Arrangements made to suit the customer
Was left in the waiting area for what seemed an overly long period of time for the service that was required.
Staff and service is friendly and efficient
I booked my 5 series service two months or so in advance. I specified and booked a particular valet service; on the day I was told that the garage no longer provided this service. My courtesy car options were limited to either a 1 series or mini.
did everything they would.
The need for a recall was poorly handled ( my son had the same experience with his BMW). I had a random telephone call about the work using a mobile telephone line of poor quality. An email would have been better. Not good!
Very prompt service by polite and competent staff
I was somewhat confused by the issue with my battery charging but, after painstaking explanation and reassurance from the service adviser, Claire Hart, I now hope the problem is behind us.Dealing with the staff at Cooper's was, as always, a joy.
My wife and I are completely satisfied one hundred percent by the way we weretaken care of when dealing with the BMW staff at the Cooper Norwich showroom
Easy to book in, comfortable waiting area, good knowledge and helpfulnessof all staff.Only slight downside is the small warranty job and MOT took 2hrs15mins, I was pleased to receive a valet though which I wasnt expecting.
Did everything expected and explained exactly what checks had been carried out
Great attention was paid to me and my requirements for both service and in warranty work. Faith was particularly good and maintained excellent communication throughout the time the car was with Coopers.
As above. Very friendly welcome always. Accommodating my needs in terms of time of service and always do a great job
They're really helpful on the service desk. My winter tyres and wheels were ready and fitted very quickly and the car was valeted when I collected it. What more could you ask?
Good job done
good efficient service
Very satisfied, slight confusion over the free winter pack I was entitled to, but this was soon sorted, and all good. Car also washed and valeted, as promised, though (if Im being VERY PICKY) they did not clean the chrome tail pipes!!!!!
The only reason it's not a five is that I had to re-sync my phones to the car and wasn't told it would be necessary. I was able to do this quite easily as I am familiar with the process.
Frienday staff. Easy to deal with.
Very helpful informative staff.
Car booked in on time. Shown to waiting area and coffee while I waited.
We were welcomed and dealt with by very warm friendly and knowledgeable staff, to be fair we are not the easiest of customers to deal with but this was not an issue.
The whole experience was excellent, I was very well looked after and kept fully informed through the service process.
See above re delays. Faith was apologetic and reduced the price slightly so that was a positive.
The necessary work was explained to me and all my questions were answered. The work was done quickly and efficiently and the car returned to me promptly.
Every thing is put on service report.
Everything done in the time, no problems.
every one helpfull
Straightforward and competent. You only appreciate good service when you experience poor.
Very satisfied with the service, would have liked my car cleaned before it was handed back to me however..
The Customer Service Adviser was very helpful but embarrased by the loan car being filthy both inside and out and the windscreen having a large crack.
Friendly knowledgeable staff, comfortable waiting area
Same answer as above
Again staff polite and attentive and the car comes back looking brand new again
I really appreciated having a hire car for the day. I would have given 5 stars if it had been a really good hire car!
job done as expected
Friendly and knowledgeable staff
Everything delivered as promised.
Always efficient, friendly and professional.
provided timely service and work completed to high standard
Everything handled in friendly and helpful way. Always kept fully informed of everything
A problem occurred, I returned the car, and it was solved.
I called in with a problem with the coolant level. They looked at my car immediately and topped it up. No faults were found and I was able to continue my 220 mile journey
It wasnt cooper Norwich. It was Stratstone Harrogate who were great. I dont live anywhere near Norwich.
Pleasant reception, offered a coffee while waiting, and speedy service.
The service staff went out of the way to assist me, during the time my car went in for the MOT, I was working nights. I dropped the car off on a Sunday and the car was returned to me when finished. No hassle, no if, buts or maybe, simply job done.
Faith Mays was my point of contact, no issues at all with the service received at Norwich Cooper
No problems to date.
Although the service etc was done perfectly, the promise is to valet the car, it was waged outside but not cleaned in. This does not detract from the overall service I received.
Because the work was done promptly and efficiently.
The reason for this visit was to correct a minor issue with my new car. But it was not treated as minor by Coopers and was dealt with to my fullest satisfaction. Never any argument or dispute
All staff, from reception to technical are polite, attentive without being fussy or patronising, and provide an efficient and effective service.
Friendly and kept me informed throughout the day.
Car was dealt with promptly. Able to have a coffee and read whilst waiting.
Everything was great apart from the mechanic who completed the work failed to reset the service counter on the computer so now I have to take the car back to the garage to have this completed which is annoying as I do not live close to the garage.
Christina was very helpful without being overbearing.She also gave the impression that she was grateful for my business.
Everyone we met was very friendly. The salesman Colin Chandler seemed genuinely interested in making sure we made the right choice for us without any sales pressure. He was helpful and polite and clearly explained everything we needed to know.
Everything went excellent throughout until I picked the new car up when it had a faulty sensor which meant I couldnt take home. BMW acted professionally and kept me updated at all times it was out of there hands but they handled the situation great
Overall the staff at Coopers BMW Norwich were very friendly and helpful. The date of delivery was mutually agree and the salesman was warm and welcoming on our arrival.
No issues with the whole process
Very well looked after and appreciated the positive approach and help from the team at BMW Norwich
Great experience everytime at cooper norwich very welcoming people always offer a coffee which is very nice
Great sales person, non pushy easy to deal with very responsive to follow up emails and phone calls.
Original estimated delivery date not met, vehicle arrived unexpectedly. To meet dealerships preferred delivery date created many last minute changes to diary and arrangements regarding personalised number plate, however the dealership did compensate.
Our requirements were discussed & sales person explained clearly options.Kept informed of progress of order.Everything as expected on delivery.
We have been BMW customers for many years but this was the best experience we have had when changing cars yet
I was kept informed the whole way through what was happening and felt that jamie (salesman) shaired the excitement with me on the whole purchase
We got the car extremely quickly and within the time frame that was estimated.
We were greeted by a very pleasant young lady Christina who talked to us to find out our needs to which she did. Prices for old car and new car were agreed with the help Christina and Simon and two cups of coffee.
Colin Chandler the sales rep was exemplary in his handling of our transaction and in closing the deal being both polite and knowledgable regarding the product.A pleasant experience.
The experience when discussing the choice of car - very helpful .Collecting the car was a great experience largely because this is my first time ordering and purchasing a new car. There was unhurried explanation of the car features.
Excellent customer service no pressure selling
We dealt with Nuala at BMW Norwich both times we bought a BMW this year. She quickly gauged how we like to work - service was outstanding. In fact it was so good in the summer that we waited for her to return from holiday to buy again this Autumn.
Good bunch - well managed showroom. All staff attentive and helpful. Facilities clean and bright. Good coffee & tea!
As per previous answer - so helpful and accommodating.
We were made to feel like Royalty when we picked up the car! We entered a covered port where we had time to look at our new car and only waited 10 days from purchasing. Nuala showed us round the car and gave us a demo before our first drive.
I think I've covered most of this in Q.1, but also after the order was placed, and because of the difficulty in communicating with me at my employment, regular voice messages on my mobile phone kept me up to date.
This score was given due to how easy everything was done. James explained everything from start to finish and didnt make us feel uncomfortable and kept us up to date by email like we asked.
Good test drive, knowledgable salesman and not pushy
Great service but slight problem with sound system after delivery. Sorted quickly though