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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Your Exclusive Invitation to the M5 BMW Roadshow Event

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Impress with the new BMW Shadow Edition

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Norwich Competitor Offer

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was not ready, was only told at 4pm despite me telling the staff I finish work at five and would need my car. Not offered a courtesy car or taxi home.The next day nobody told me my car was ready, I had to call and request a lift.

Service

The local dealership are very efficient

Service

.........

Service

My key point would be when I dropped my car off and needed to transfer my children’s car seats over into the courtesy car it was pouring with rain and the service desk lady came out with umbrella helping to keep me dry and my 3yr old occupied.

Service

Very efficient, everything explained, extra costs cleared in advance. The only niggle is that it is almost impossible to get a courtesy car

Service

The only reason I have given a 3 star is that in both occasions my new BMW had not been cleaned inside or out after its service . I then had to wait 45 mins for them to do so after I had told them on the second occasion it hadn’t been washed .

Service

Please refer to my 1st response

Service

Would have been good if you found the problem with my steering first time! But when I returned the car it was dealt with very quickly.

Service

Well explained

Service

The only issue was the lack of staf on the reception desk on arrival. It was a busy morning with only one postion manned and the young lady was fully engaged with another customer swo I had quite a wait to be seen .

Service

I was completely satisfied with my visit, but the tyre treads remaining were greater than those given 5 months previously. I returned and you checked and confirmed that the earlier ones must have been wrong.

Service

A great experience provided by a skilled and customer focused team.

Service

High standard of service.

Service

Very easy to use and stress free experience.

Service

1. 3 week wait for repair to engine/gear fault as no courtesy car available. Provision of BMW emergency no. was an insult.2. Paying for screen wash clearance when only BMW product had been used.3. Watermarks and cleaning residues dried onto fascia

Service

Helpful staff, fantastic to get a free spring check, received notification when my car was ready which was convenient

Service

The team do their best and look after me well. Chris, Simon P and Chris M especially go out of their way and represent your brand well

Service

All good except warning light has immediately come on so need a call to resolve

Service

The two people looking after my enquiry, Tom Chandler (Service Advisor) and Giles Toop (Workshop Controller) were both extremely nice and extraordinarily helpful.

Service

I was kept up to date what needed doing to the car. But was somewhat disappointed that I had to wait so long for a rear silencer because it wasn’t kept in stock. Once the part was made and shipped over from Germany bmw got it straight in and done

Service

Great no problems

Service

Understood that with the service you offer a complete valet.This was not the case and in future I will not even bother to have the car even washed.

Service

The staff are well spoken, friendly, knowledgeable and very helpful.

Service

Great staff well looked after happy to help with any problems

Service

Mark Small , Ian Copeman and service advisor Faith Ames all top notch.

Service

Loan car waiting and parts had been ordered so I had my car back straight after lunch

Service

Efficient service

Service

Clare Hart is superb!

Service

No complaints

Service

The service to the car was great and the booking in was excellent as I had to change my appointment. The hassle was taking the car and collecting it

Service

Service and MOT took longer than normal but that did include changing a part under a recall.

Service

Turned around quickly, good courtesy car service and nice touches like video of general vehicle health check sent whilst car was in for work.

Service

Price wrong and then advised car would be valeted - upon collecting - streaks down side of car - rear mats hadn’t been lifted to hoover - boot hadn’t been hoovered - reflected badly on brand

Service

All was satisfactory but there was some delay in informing me that my car would not be ready the same day.

Service

I had to keep on ringing up for an update especially as car was taken there by a recover service I would have expected customer services to ring me. Apart from that the lady who eventually dealt with me was charming

Service

All things explained before you leave.

Service

I was very pleased with the spring check but unfortunately I was a little disappointed with the map update which is a long way behind other competitors. I don't think this issue can be connected to Cooper BMW Norwich but more BMW in General.

Service

Good communication. Nice helpful people.

Service

Whilst waiting staff were attentive and received an email with video showing technican inspecting car. Once service completed was informed of work carried out and was dealt with very personably

Service

Car went in as above but they did service it as well, saves another visit

Service

The fault on the car was fixed.

Service

Again everything worked smoothly

Service

I took my daughters golf to the local independent garage for an engine light problem. They noticed a blown bulb and replaced it for free...I have never been there before. ....i spent 45k with you 5 months ago and you charged me £15 for the same thing

Service

Only let down was the Wash. The car wasnt cleaned very well and infact the interior was dirtier than before i dropped it off for the service..

Service

Everything was done very efficiently

Service

Staff polite, good service

Service

From collecting my car to returning it to me whilst being kept up to date by a phone call and an inspection video, the whole experience was seamless.

Service

All down to Jonathan Robinson's attention to detail

Service

No transfer to city centre while car is servicing. I need to walk when raining.

Service

wasn't stung up/overcharged for any work that was done, also liked the informative video of the service that was presented on the internet .

Service

Everything sorted

Service

They let me buy a car with an obvious defect, I didn't see it when purchased as the roof was down, sneaky trick.The repairing of the car was terrible, they broke covers and just did not replace them, let me drive away with warning lights on. ..

Service

We were given a quote but when they came to do bill it was nearly £300 more! Said it was because they didn’t realise our car was an msport! Very odd and disappointing.

Service

Fix problem, courtesy car provided.

Service

The usual efficient and friendly service, and the standard of the car valet was exceptional

Service

Very satisfied , especially with our contact with Faith Mays.

Service

Everything was fine

Service

Always get good and thorough service from them and treated with courtesy.

Service

Work was done at correct time and good communication from team to customer.

Service

car was not very clean inside and stank

Service

Very smoothly conducted

Service

Very courteous and professional service with full explanations plus a very good car-clean inside as well as outside.

Service

Car ready on time however valeting was up to the standard one would expect from BMW

Service

no issues and turn around/waiting time was acceptable this time

Service

Very efficient. The whole team at Coopers are professional and friendly.

Service

Simple job overran

Service

The person looking after me at Cooper Norwich (Claire Hart) kept me fully updated on my vehicles progress, she was pleasant, courteous and highly professional. She is a credit to Cooper Norwich's service team.

Service

The reception lady and the people who makes you a coffee are very nice . For the Valeters very poor the car was washed and they never touched the alloys all water marks on the car for a quality car not much care very disappointed

Service

wrong part ordered first--had to go again after waiting over 1 hr before being told that wrong part ordered

Service

I am a loyal customer to BMW due to its product and after sales care

Service

As always Cooper went the extra mile to get me going after I had ruined my car in a flood. Faith in the service department and Christina in sales (helped by Chris when even she had to give in to sickness) mad a very painful process very much easier.

Service

Answer as question 1, plus could not fault work done on car

Service

Because I was

Service

Easy to book car in. Job completed complete with complimentary wash and safety check.

Service

As above - did not live up to the high standards normally provided.

Service

As above, plus good coffee and plenty of papers to read whilst the car was being serviced.

Service

Prompt efficient polite. I was on holiday, my brakes failed, Coopers put themselves out to help me.

Service

Efficient and friendly as always

Service

see answer to question 1

Service

still waiting to hear back about an issue found with my sat nav auto update.But ultimately I am disgusted with the valet that was conducted on my car. I pride my self on the appearance of my black car, and the swirl marks it’s now has are horrific

Service

Showroom excellent as are the reception staff And booking staff

Service

Everything was explained to me......everything I asked was carried out.....all with care and friendship. I felt wanted and important by the staff; nice feeling !

Service

While you wait service was completed as specified, and with the time frame given

Service

Service & mot went very smoothly & was kept informed throughout. Car was ready when requested & I was very pleased with the Service wash.

Service

Service at Cooper Malton

Service

Not too much more could have been done

Service

Previous visit this year had video report stating from n/s wheel was buckled / flat spot. This time the wheel wasn’t reported on. When company attended Home address to repair wheel not damage was found. Frustrating as the first report was wrong.

Service

They are always welcoming and friendly, jobs are always done to the highest standards.

Service

Collected and returned the vehicle with telephone updates inbetween. A more personal service this time than prior services.

Service

Last October I renewed my connected drive facility. However the split screen capability did not operate (as previously) after numerous phone calls and emails last year, I was told there was an ongoing issue. This still does not work. Very poor.

Service

Everything done as requested.

Service

Staff were pleasant ,kept me up to date on things and seemed to give good customer service. The cleaning of the car inside and out was poor I had an Audi before and there after service cleaning was excellent . Perhaps i was unluky being a busy day.

Service

Excellent service

Service

All work carried out as asked

Service

Always given a warm welcome regardless if you are buying a key ring or an M4

Service

Great customer care

Service

Same as above . The car alway come back cleaned and done on time

Service

The car was collected, repaired and returned with as little fuss as possible

Service

Prompt attention, friendly, informative, to time.

Service

Done on time

Service

Nothing is too much trouble.

Service

The dealership and staff were polite and professional, but with a friendly demeanour.

Service

My query was fully resolved

Service

No issues at all and clear explanations given about my car visit.

Service

The service was done in a timely manner on the date and time arranged and I assume that it was done satisfactorily but I'm not an engineer. The provision of a driver to take me back into the city and to bring me out again to pick up my car was good

Service

Very well organised at drop off, kept up to date throughout the day and pickup was quick, what let’s it down is upselling insurance on a courtesey car this feels like profiteering to me and not something I have experianced with other brands.

Service

Very helpful thanks

Service

All done as proposed

Service

Coopere give an excellent service and visiting them is a pleasure

Service

Really good experience. Coopers keeped us informed on a regular basis of what was happening with our car.

Service

Loved the video that was emailed to me incredibly informative. Could have kept me in the loop a bit better about the delivery of my car back to me

Service

Did what was asked of them at an affordable price

Service

Friendly, helpful staff. Good standard of work on car.

Service

Efficient, friendly, quick service, polite young lady who was very helpful, coourteous

Service

Only down side was the service indicator was not reset had to back to BMW later to get this reset.

Service

I arranged a loan car but en route I got a call to say that a loan car was not available , I said we had an arrangement and I needed a car , on arrival Tom in Service had found me a car , good outcome!

Service

Efficient and informative.

Service

Pretty good all round, although I specifically asked for them not to move the driver’s seat as it takes so long to get perfect. They moved it.

Service

I have scored full marks as Faith May really understand customer service and is a credit to your brand and the dealership. She should be put forward for a customer service award for sure. I would buy a new car from Faith!

Service

VERY HELPFUL STAFF

Service

From first contact made by Coopers all ran very smoothly.

Service

Very good service experience. Comfortable waiting area and lovely showroom to look around whilst you wait

Service

Completely satisfied from the limited amount of work

Service

I had a few issues after the work was completed but these where very quickly explained and put right.

Service

The visit took a little longer than I expected. I was told a price for pads and a price for pads and discs. I wasn't told that discs needed doing. It was done and I was charged.

Service

i would highly recommend the service department, as they are professional, knowledgeable, courteous, friendly and timely

Service

Again, based on the experience I've had

Service

Excellent service polite helpful

Service

My recent service problem was dealt with quickly and efficiently - all to a very high standard. It was particularly interesting and useful to see a video showing the cause of the problem.

Service

The service I received from the staff at Cooper's Norwich for the two damaged wheels on my car from pot-holes was just fantastic they pull out all the stop's and had my car back with me within 24 hours, That's serivce and team work at it's best.

Service

No problem booking in, Claire in reception was great, very knowledgeable, great girl a real asset to Cooper Norwich.

Service

They do a thorough job I double quick time

Service

Having our car picked up and returned is a great bonus.

Service

The service was great and the staff member really understood what we wanted and needed from our new car.

Service

During recent agreed service plan everybody was so helpful

Service

The fault was found and rectified quickly and efficiently.

Service

My car was given a thorough inspection and all work was carried out on time cleaned and handed back with a good explanation of all the results from the inspection

Service

I felt I was being treated as a valued customer. More importantly, I received confidence that my car was checked thoroughly and was kept abreast of progress throughout. It was a bonus for the car being cleaned too! Friendly staff.

Service

Could not have done more. Found a puncture in my tyre that was not going down so i had not detected it. As I had tyre insurance this was changed as part of the works it was in for. My sincerest thanks to Jonathan!!

Service

To get a completely satisfied rating I need more variety of biscuits with the coffee!

Service

Work completed in time expected, helpful staff

Service

100% satisfied . Staff were informative knowledgeable polite and respectful.

Service

Good interaction with staff.

Service

Good service

Service

The lease was arranged through Motorbility.

Sales

Salesperson was professional and helpful

Sales

Because Nuala Hawes-Butler was excellent. Good communication all the time.

Sales

Lovely vehicle, good service at the Norwich branch, reasonable offer for my old car, partners prepared to negotiate price and offer on my new car/ old vehicle.

Sales

Quick, easy and efficient service.

Sales

Simon was Very professional in his approach and made us feel a very valued customer. We were also updated on the status of the car during the preparation. The handover was an amazing experience.

Sales

Please see no 1 above regarding the customer experience. The staff were very efficient on the day we picked up our car and there was plenty of help and advice about the technological differences in the car itself. Plus of course the car is a delight

Sales

Nothing is petfect

Sales

Whole process was good but there was a mix up over the MOT requirement for my own vehicle. This was rectified by staff but did cause stress at the time.

Sales

I was very impressed with the friendly and professional staff at the dealership

Sales

excellent help from Coopers Norwich. Salesperson Colin Chandler made the test drives and the sales process very easy. I would and already have recomended him to family and work colleagues.

Sales

This is my 3rd car from the same Centre. For my 1st (used 3 series) I was given gift packs for my children, flowers for my wife and a t-shirt for me. For my 2nd (a new 3 series) 3yrs serving, wheel and tyre insurance. For this one (a new X3) nothing!

Sales

Excellent advice and support through from Nuala

Sales

Nothing was too much trouble, very helpful and patient service

Sales

Our salesman was so helpful as was all the staff at BMW.

Sales

It is a nice building, very clean. The people working there are friendly, polite and knowledgeable.

Sales

The staff at Inchcape Cooper BMW are extremely good and value their customers.

Sales

Brilliant service!

Sales

Greeted on arrival and offered drinks. The sales assistant, Sean was very helpful, ran through all the details and options on the car i wanted and answered all questions I had.

Sales

As the company fulfilled all of our expectations

Sales

Always friendly, helpful & knowledgeable staff

Sales

Excellent Sales manager not to pushy did not feel under pressure

Sales

Colin the salesman I delt with was the most helpful one I have met with. He did not try any hard sell.

Sales

No issues at all

Sales

Good service

Sales

Great salesman easy to chat to and made buying my new car a good experience

Sales

Excellent! The car was shown to me via a video app and the guys were constantly asking if I wanted more which is great. Every detail of the car was explained and delivered on time

Sales

Everything was explained to me thoroughly and on collecting my new car Nuala ensured I was entirely happy with everything before I left, which I was.

Sales

Location of business. Interior layout was to a very high standard. You were allowed to stroll around without being hounded. The member of staff who looked after my purchase , kept me informed all the way through the process.

Sales

Bit of a minor mix up with the final invoicing otherwise would have been completely satisfief

Sales

See answer above

Sales

Could not fault in any way! The whole process was 1st class service!!

Sales

Colin Chandler and Simon Parkinson were fantastic - helpful, flexible, proactive, worked hard to offer a great deal.

Sales

Smooth transition from previous PCP

Sales

Ready on time with plenty of time to be briefed on the key festures

Sales

For all of the above reasons plus the links to the on line information technology specific to my car. This enabled me to learn about the car prior to delivery. This certainly helped as this is the first automatic gearbox car that I have driven.

Sales

We where completely 100 %satisfied we felt at ease never felt under any pressure staff where helpful . Again as from first comment Gavin gave us a100% he is very professional at his job we didn’t have to worry about anything he sorted it all