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as above, lots of running around and wasted time. hire car was small. seat still not fixed.
Just get good service every time
To be critical the complimentary car wash was a bit shoddy, didnt think it had been done at first. I took car immediately to be washed again locally.
Service offered by centre different on day from that promised with respect to a number plate change process. Was pure luck I had time to go back home and sort necessary admin on the day. service light indicator also incorrect so unhelpful.
The work done was fine but I needed a new tyre and they wanted to charge over £200 compared to around £130 by every other tyre specialist locally ...maybe they need to look at their supply contracts ..or maybe it was just them adding a huge markup !!
My BMW M140i went in for a service spotlessly clean and was returned covered in oil and grease, photos are available if required.
Dealt with in a professional and timely manner
Free MOT and easy appointment booking
ive only marked this down one star because of a small thingThe service department were excellent, but whilst waiting at the coffee bar, not one person/receptionist from Cooper's offered me a coffee, even though they were getting their own
I got the date and time that suited me and was on my way home after an hour and a half. Excellent
see above Although - service and MOT were completed, helpful summary and video of inspection
Diagnosed problem and offered a resolution there and then
As stated above, the service itself was thorough however no mention was made of the chipped windscreen and time taken was 1 hour longer than anticipated.
As mentioned above, although the work has been carried out to a satisfactory level the staff always seem disinterested. I had a recent experience where when I collected my car, the service advisor seemed unaware what work had actually been performed.
flexible. helpful. did what they said they would do.
I like the 2 year guarantee
Good customer service. Polite and informative.
Managed my expectations on time & cost
When car was presented to the service desk the customer assistance was unfriendly and uncaring. No willingness to help. Only informed that Id need to speak with BMW Emergency Service as they had made the arrangements. No ongoing help was offered.
Dropped the car off, was given a courtesy car and called when mine was ready, seamless throughout.
Friendly staff went the extra mile
The car is very reliable. Any maintenance required is quick and successful. The Car is given a good clean inside and out which I like! I don't mind waiting at BMW while it is done.
Please see my answer above.Not once in 35 years have I had cause to complain.
The work (service) took longer than stated which wouldnt have mattered had I not waited in the showroom or had been offered a taxi back to pick up later (this has been on other occasions). However, the work itself was completed to my satisfaction.
Excellent customer service and work.
Generally very good, though am still waiting for a call back regarding m-sport parts which has been promised twice and not been received.
I am always greeted in a polite and courteous manner
Friendly, helpful, competent staff. Comfortable surroundings-including seating area with a range of complementary drinks & magazines/papers. Complementary taxi into town & back. Video sent to my phone of vehicle inspection.
I was kept in the loop throughout the whole service and repair process. The car was left with you for a week as I was unable to collect it. The staff were courteous and polite, and now the car is a joy to drive again
They are helpful but i went there for a warranty claim and 3 weeks later i have heard nothing about when the work will be carried out.
Always get satisfactory service with a smile
From my first call to book collection and return of my car their follow up call nothing was to much trouble.
Every time I put on service all spare parts is original and washing.
Always reliable and helpful.
Good to see staff of all departments with a smile not a frown, walking with a purpose not intent on making the journey last, shoulders back and a sense of pride, not slouching from one drama to another. Clearly strong well liked management.
easy to book in on the day you require. helpful advisors and to advise what service is needed
returned on time washed and hoovered
Because Im completely satisfied
My alloy wheels have started to corrode asked them to have a look they said there's nothing they can do under warranty as the wheels have already been refurbished which seems unlikely given the car is less than 4 years old & its how I bought it
The level of service was highly professional and efficient. Nothing seems too much to accommodate me as the customer
Good quality service from what I can see but expected at the premium price. Wait times are far too long when stated they will be 90min or under they should be. My interim service took nearly 3hrs.
Very good service
Friendly staff, very helpful providing good quality coffee whilst I waited for service to be completed.
Performed in the time frame. Sorted any issues and kept in contact.
It was only an MOT and end of warranty service so no great challenge but nevertheless done well.
Polite no hassle service..
collected my car,performed service and MOT.When failed due to cuts in a tire,communicated with me and fitted new tire straight away.returned car.Very good service
Very reasonable cost, good customer care.
Even though the service was excellent there is always room for improvement thus the 4.5 star.
excellent all round.
satisfied this time now you done the job
Prompt action and responses to queries that I had.
Great job from the team.
Because I made a booking for a simple job to be done whilst I waited. It took an age and you did more than i asked for which wasnt necessary
Friendly and good coffee.
The garage undertook the service as described. I decided to wait as I was informed the work would take around one and a half hours . it actually took two hours.
Dealing with staff was very good as stated above estimated timings were out because car required a long lasting re-programming stint
I took car in for 3 year warranty check and MOT. All went really well .On my drive home I heard a commercial on the radio saying that Cooper BMW Norwich were offering free MOT tests. Id just paid over £1000 which included £40 for the MOT.
Good service, well handled
The quality of work is outstanding and I was kept up to date with the work carried out on my car.
Disappointed that wasn't told at time of booking service that I would be paying for it as it was over mileage for service package. A reminder at time of booking would have been helpful
The service details were well explained and issues effectively resolved.
Please note my correct address for future correspondence is. 10, Cantley Lane,Norwich, NR4 6TA
Very prompt and courteous service
I wouldn't say that completely satisfied does it. I am quite blown away. Your people are lovely and competent and the cars are to die for - except you 4WD which I think are visually clunky. I went for one of those originally but changed to a saloon.
On the whole very pleased but job took longer than expected
At the end of my visit the car was cleaned inside and out but the wheels where left dirty?
All completed on time and advised of issues that needed to be addressed from the service team in such a nice way.
The service was stress free which was a big plus.
Spoilt on collection as when I started car the radio was on threshold of pain on a station I never listen to
Everything went smoothly, offered coffee etc, while I waited
Just one small improvement required - there was too much background noise to hear the video report
I have had cause to recently take my car to Cooper Norwich each time with a puncture to a run flat tyre. Each time the service staff did their utmost to get me mobile again.
My last Mot cost me £350 because I had 1 bulb out. I had the outside of my car washed ax part of the service. After such a high invoice, it would have been a nice touch to clean the inside as well.
Courteous Service staff. Work completed when stated. Car hoovered and washed
Given special offer of free MOT on this and all future MOTs in recognition of BMW regular servicing and repairs over its life to date
Not all people work 9-5 so dropping car off early was not a option
Very friendly and helpful.
job done swiftly and efficiently . pleasant staff
Service completed on time
very helpful and gave me a time and it was spot on
Always excellent service
Fitted my service in at short notice. Friendly and accommodating staff.
Because I was very satisfied
There was nothing to complain about. The service was carried out quickly and whilst it was happening i was able to look around and choose my new car.
Good service throughout appointment
Nothing to reduce satisfaction of experience
Great communication, no hidden extras, open and honest.
kept me informed
No issues at all with the work / visit
Cooper Norwich made me feel very important to them and always make you feel welcome
All work was completed without any fuss & to a very high standard
The staff are friendly and helpful
Job got done in the time agreed
Only reason I knocked 1 start off was my car was not hovered or washed when I picked it up which was a little disappointing.
The car drives better.It was returned to me within a few hours.Everyone was so helpful.
First time visit to dealership as a customer. Service was completed on schedule and staff very helpful.
Warranty problems were completely rectified
As above , and the treatment from everyone is very Professional .
Good all round service
I always feel extremely well looked after - I have known this BMW centre for over 12 years and know a few members of staff, who never fail to make me feel welcome.The only drawback is being surrounded by lots of very tempting, new cars....
Speedily completed - hassle fre
So far work carried out working perfectly
Pleasant environment, nothing was too much trouble and excellent coffee and biscuits.
Everything worked well and the service I received was very good. I was introduced to the sales manager and we had the opportunity to explore different options and funding combinations.
Everything was carried out with complete professional service.
I was kept abreast of the progress at all times and made to feel very welcome.
This is the second BMW i have had and the experience was as good as the first one
We had to wait around 6months for our car to be built and delivered to us this was the only thing BMW let us done on
A misunderstanding over some paperwork that caused an issue but was resolved and didn't delay the purchase of the car.
Nuala was really good at helping me choose my car without being pushy. Made spending all that money less painful.
Friendly and helpful. Answered all our questions. Good test drive.Drinks always offered.
Completely satisfied with handover, explanation of car and all the singing dancing components explained.
Excellent communication and service from the sales adviser throughout the buying process. We are delighted with our new X3.
All of the sales staff at Norwich BMW go out of their way to help and show great patience whilst I came to a decision on which vehicle to purchase
Gavin was really helpful and kept me updated on delivery status etc.
Pleasant and happy to give plenty of time
Everything went according to plan.Chris Hunter and his team were excellent.
The whole process from start to end was great and the sales person (Nula) was really nice and always happy to deal with questions or advice
everything that had been explained would happen did
Post service of the new car poor
Good experience from the sales team dealing with my purchase a bit disappointed with the email update on progress of my car as received the welcome on your purchase and never received any more only updates from the salesman who I was dealing with
Good salesmanship. Effective information exchange. High quality product.Good listening skills . Meeting our requirements. Not pushy.
Extremely helpful sales person. Colin chandler was excellent, my purchase was enjoyable and efficient which was important to me.
As stated previously I was kept informed throughout.
Easy transition, nothing was too much of a problem, really felt welcomed, never thought I would return to BMW as had a bad experience with another dealership in Scotland and vowed I would never buy BMW again, but the service was great so I am back
Again, professional standard of service delivery and not the usual sub standard attention often found when dealing with other manufacturers dealerships as a Motability Customer
Simon and Chris never fail to deliver what I require. Repeat business assured.
As I said earlier, James is a diamond and makes sure everything is just perfect.
Final paperwork and info was carried out very smoothly, great coffee and informative handover.
the whole experience made me feel excited
I received excellent advice, guidance and pure professionalism throughout the purchase of my new car
As on my above answer the customer service was brilliant by the way i really think Gavin from norwich branch who deals with mobility cars deserves a bonus
Over a number of years my wife and I have visited Cooper BMW Norwich and have always received a friendly and helpful service from the staff both in sales and service.
Attentive and helpful service from the moment we stepped into the dealership. This was maintained throughout the purchase experience and in after-sales follow-up.