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ABOUT COOPER NORWICH.

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BMW XDRIVE.

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Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Eventually came away with an MOT.

Service

Mark was really helpful in resolving our issue.

Service

Exactly what I'd expect from a top marque.

Service

Both Customer and Technical Service were of a high standard.

Service

Very professional and helpful, friendly and efficient staff.

Service

The after sales manager listened to the reason I had taken my vehicle in, checked out my immediate concerns (and found no problem) and booked the car in for a minor bodywork repair. All within a week of the damage being sustained.

Service

The customer service team was welcoming and explained everything clearly. They arranged for a loan car which is very helpful.

Service

My X5 was in for 2 days and the courtesy car I was given was a mini! I am 5' 9" and have 4 children. A mini is not a suitable replacement for an X5!!!

Service

Easy to deal with, good communication.

Service

My car was collected and returned to me as promised. I needed an MOT and a recall service item doing. It was suggested that the car was due a brake fluid change soon that could be done at the same time. I was happy for this to be done.

Service

Efficient, courteous service. I was kept informed ar all stages.

Service

Prompt excellent service

Service

Car was returned within the stated time allotted and a car would have been available to take us to Norwich city centre should we have required this for the time the car was being serviced. The car had obviously been cleaned both inside and out.

Service

Quick, efficient, friendly, helpful

Service

Easy to book in and helpful team. The problem for me is that I live 25 miles away and they are difficult to get to. So a visit involves buses trains etc. My wife has an Audi and they are more helpful with courtesy card.

Service

I feel that I was treated like a valued customer from the time I dropped my car in for its mot and service right through till I collected it

Service

Prompt service, polite & infomative staff

Service

Staff very good polite and informative as to whats going on.

Service

Problem sorted without issue

Service

Hassle free,good communication prior and post service. X

Service

I found the experience efficient, thorough, courteous and cheerful.

Service

Always greeted by Johnathon with a smile and a feeling that my car is in good hands

Service

Wasted first visit as part had not been ordered.

Service

While no courtesy cars were available, my repair was completed quickly and at short notice. I received a video from the mechanic showing the wear on the components that needed to be replaced, which was a nice touch.

Service

Chris yeomans proactive and good communicator

Service

long standing customer

Service

I was very pleased with how I was looked after

Service

Excellent Service desk & very courteous & Helpful

Service

The only thing letting it down was the car valet. Very very poor and to be honest would of been better not to have done it.

Service

polite and efficient service person, did everything they said they would, even valeted the vehicle!

Service

Everything carried out courteously and efficiently.

Service

The staff were professional, helpful and did everything possible to make my experience first class.

Service

Problem resolved and car returned in excellent state having been cleaned inside and out.

Service

Please note it was Cooper Reading not Norwich.Well organised, easy drop off and good value with the Service Pack.

Service

Staff polite and engaged at all timesCar repaired in timeframe quotedCar cleaned and well presented when work completed

Service

The staff did everything to ensure that I was completely satisfied.

Service

Although there was a small problem caused by my request to swap dates this was dealt with in a prompt, courteous and pleasant manner, perfect service in my opinion

Service

Fantastic service, friendly staff as always

Service

They over analysed the problem. They did not apply the fix they said they would on the day they had the car. They had the car over night to applied the fix they said they would in the first place! This meant a second (unnecessary) journey for me.

Service

Very good service

Service

Very friendly and efficient

Service

Everything went according to plan.

Service

Faultless service. Work done clearly explained.

Service

Everything completed as expected with a friendly service

Service

Everything done on time, and I was kept informed by the service person

Service

Always a great service from all the staff.

Service

The two problems I had were sorted and I was given help and information on different points on the dashboard that I had forgotten

Service

Problem with Cars AC was dealt with quickly, there and then, avoiding the need to return to the garage. Staff kept me well informed of the issue and progress with the work.

Service

Faith on the service desk was extremely helpful, very friendly, clear and made sure everything I needed was accounted for.

Service

Very professional approach, presentation of staff and premises

Service

All very efficient

Service

fitting parts on the car that I didn't want as the car is due for disposal soon. dealer sought permission from a managed solutions provider listed on the system even though they had my number

Service

All work complete and on time.

Service

Could not fault service,very satisfied with every aspect.

Service

Prompt and courteous service. Very helpful and professional. Car cleaned on return.

Service

I want to massively THANK 2 people at BMW Cooper Norwich, Nuala has always looked after me and helped me out, she also passed me on to a lady called Faith who help me with my problem they really did put me first! GREAT CUSTOMER SERVICE & LOYALTY

Service

Timing, information given as well as assistance with additional services (tyres) were faultless as was the courteous customer care.

Service

Very competent and efficient staff everything done to time.

Service

Efficient service from all staff

Service

Fitted me in for a service at short notice and as a waiting customer completed the work very quickly

Service

The car had a couple of issues1.Problem with front brake discs.2. The rear bumper had been remove at some point in the past, and had not been correctly reinstalled, one of the clips was not aligned and missing fixings from the rear diffuser.

Service

Because everyone involved was very helpful

Service

Contacted branch to let them know that my battery had been playing up for a few weeks as I bought from here.Was told to bring it in.After a couple of hours . New battery £266!Was never told I was footing this bill until collection..Bit annoying .

Service

Quality service & knowledge of staff

Service

They assumed something and proceeded to replace at the cost of Carrs@Bury & it has not fixed the problem - which I believe is a warranty issue.Window wipers had a delay in responsiveness - now they drag across screen - where is the testing/checking?

Service

From the minute I walked into the showroom to finally picking up my car which covered 3 visits, the customer service was second to none.Friendly, helpful, knowledgable, patient and no pressure selling.

Service

Friendly , welcoming and efficient

Service

Efficiently carried out within the time given. Helpful service in taking us across to nearest shopping area and collection. And it was lighter on the pocket than anticipated!

Service

The whole experience was absolutely impeccable

Service

Everything dealt with in the quoted time frame and explanations of actions taken given

Service

No loan cars available and car cleaning was not up to the standard I would expect

Service

Meticulous attention by Faith

Service

Had a issue with a previous visit and one of your customer service people called me and was excellent and helped me resolve the issue extremely fast I can't remember his name but he introduced himself when I returned to cooper

Service

Very professional team. Knowledgeable, courteous and they listen!

Service

Great customer service

Service

Very impressed prior to our appointment as Dale had emailed a video of the car we were to test drive. Very professional service from all the staff and more than happy with the outcome - the purchase.

Service

Very efficient, everything attended to as requested.Vehicle returned beautifully clean inside and out.

Service

Fantastic and reliable service.

Service

I would also like to mention parts who are always very helpful.

Service

Easy booking process, no waiting around, staff were knowledgeable, efficient, friendly, helpful.

Service

All went very smoothly but it was only a phone call - never visited the place

Service

Good, polite friendly service. Helpful advice regarding brakes and tyres.

Service

Competitive price, god service, good coffee, took a while but this was due to an issue which was out of the control of the BMW centre.

Service

good service, staff were friendly and helpfull

Service

Perfect. What lovely people with a great atmosphere in the whole of the Service department. Both Mark swift and Mark Ames with the department provide excellent customer service through their team

Service

All done as requested. Friendly helpful staff.

Service

The work (MOT) was completed as advised.

Service

Service let down be the inclusive valet off car 1 wheel not washed and general water and dirt marks on car and not hoovered inside rather do it myself

Service

Excellent customer service. Polite and friendly to deal with. Good communication in advance. Car collected and returned on time.

Service

Polite, professional, competent

Service

Having purchased our BMW from Coopers, and being extremely impressed with the whole purchase process, I have now had my first service and this department of the company is equally impressive. I received excellent service all through the process.

Service

Helpful service staff, kept informed all the way and quick

Service

Staff extremely helpful and experienced

Service

Problem quickly and efficiently remedied under warranty

Service

Didn't pick car up until 11. Asked for car to be back by 3 but didn't turn up til 4.

Service

Staff kept in touch all day with what work was needed, what the cost was and whether I was happy to proceed.

Service

Job done quickly and efficiently. Thanks to Mr. Bracking and Mr. Swift for sorting out the issue.

Service

service was fine ,i have a service pack with my car but it still costs me £15 to have a loan car this is crazy?

Service

Excellent all round experience and an outstanding product.

Sales
Anyone who recommends friends and family to us and they then become a customer is entitled to a reward of £100 worth of BMW accessories.

Will Smith the Sales person at the Norwich dealership ,was extremely helpful in the whole transaction, from start to finish. He explained every detail of the process and on delivery went through all the functions of the vehicle.

Sales
Great to know that Will continues to take great pride in his work from start to finish.

The service I received was courteous and professional, the dealership was smart and clean and I could try several variants of the model I was interested in. One piece of slightly critical feedback is that some of my emails go unanswered.

Sales

Friendly staff. Informative and helpful salesman. Pleasant environment/showroom

Sales

1) Will Smith our sales person was attentive, informative and efficient throughout the process.2) Both cars were sourced quickly and efficiently to the required specifications. 3) The underlying financing was arranged promptly without issue.

Sales

JAMIE WAITE WAS A VERY GOOD SALESMAN AND WAS VERY IMPRESSED WITH HOW FRIENDLY AND HELPFUL HE WAS

Sales

Helpful, interested staff, promises kept, great product

Sales

everyone was always friendly, welcoming and courteous when we visited.

Sales

Sales rep was excellent, very helpful and worked hard to put deal together. Back office let things down a little as I somehow ended up with finance agreement for 4 years rather than the 3 I asked for

Sales

Very friendly answered all my questions and made sure I was completely happy with my purchase

Sales

Have dealt with this dealership for a number of years and have always been completely satisfied with the service from all who work there. The Sales Executive on this occasion was extremely helpful and attentive with particular attention to detail.

Sales
Thank you for the positive feedback - we have a strategy to continually improve the service level and it's always great to hear of progress

Quick and easy with no fuss. Christina kept us informed as necessary but with no timewasting or unnecessary contact.

Sales
Christina is one of our recent new starters and it's her first time working in the role of sales executive; therefore it's encouraging to see comments like this. Thank you.

Professionalism of salesman Ease of whole service

Sales

Both Will and Simon were really competent and pleasant to deal with. Efficiently sorted out all aspects and no one was pushy.

Sales

The Salesman, Will Smith, was very helpful and patient with me and found me the car I was looking for.

Sales
Will Smith is a calm character who is always dedicated to finding the right car for his customers

Christina Drabble was lovely and made the whole experience and transaction very easy.

Sales

Excellent service care and attention from everyone

Sales

Gavin O'Grady was extremely professional and an excellent communicator.

Sales

This is our second purchase from Cooper BMW in Norwich and the service given by Gavin O Grady has been excellent. All the other staff are very friendly too.

Sales
Good to see returning customers and our team on their game.

Getting just the car and spec was made so easy to do dealing with Colin Candlerand Chris Hunter sorting out the finance package was much the same.Both men extremely proffesional.

Sales

They valued me as good customer.

Sales

Once I had made my decision to purchase a car I wasn't very patient in terms of waiting for the build/delivery process. Much of this was outside of the sales person's control. They did provide regular progress updates, but the delivery date slipped.

Sales

All staff were most helpful to us also afterwards been in communication to see how we are enjoying the new car

Sales

The staff were friendly, efficient, not pushy.

Sales

Very efficient, professional and friendly service.

Sales

Everything was so professionally and Jason at Coopers came in on his holiday to perform the hand-over.

Sales

The sales executive Colin Chandler was at all times very professional, courteous and kind. I could not fault the process at all, he went out of his way to get me the deal I could afford, this meant that I saved many thousands of pounds.

Sales

I was given excellent help on what car would best suit me due to my size I had previously owned a BMW X5 but the new models were now to big for my needs. Your staff were superb in helping me compare cars and eventually suggesting a Gran Turismo.

Sales

very friendly and helpful sales assistant

Sales

Receptive and interested In clients needs.Very helpful

Sales

Excellent service from Coopers BMW in Norwich. We had already done our research and knew what car we wanted and the specification. Coopers were very helpful and the car was delivered on time.