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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Meet the team

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 98 ratings
    • 22 comments
  • Service

    4.6
    • 176 ratings
    • 43 comments

You did say that my car would be cleaned and hovered but on collection this clearly did not happen my car may have been jet washed by not dried off as drop stains were clearly visable on the body work and the windows ,also no vacuum of the mats.

Service

The washers on the rear window were not working when they went in and I would have thought they would have picked it up during the MOT.

Service

Excellent, good communication and a really good service and nice smiley people.

Service

ALL STAFF VERY HELPFUL AND PLEASING TO DEAL WITH

Sales

The whole experience went well with no issues.

Sales

Collected car and delivered all cleaned great service

Service

The tyre I bought was not a perfect match.

Service

Chris and Giles were excellent, fantastic customer service.

Service

Andy Waterfield was excellent.

Sales

I was greeted by Faith at service reception who was very polite and extremely competent, checking in my vehicle was very quick which was great.

Service

Nuala was excellent. Very helpful and courteous all the way through the process.

Sales

Very professional attitude and were keen to ensure all aspects of the purchase were covered.

Sales
Good to hear our investment in a BMW Genius team is delivering a better delivery experience for our customers. The Genius role is to make sure the customer is fully aware of all the technology and specification which is packed into a brand new BMW – from these comments it appears that the theory works!

The sales person had to keep running back to his person

Sales

Very professional.

Sales

Very good.

Service

The service was very good.

Service

Gavin O'Grady could not have been more helpful, he was friendly, knowledgeable and professional, and was well supported by the rest of the team.

Sales
Good to have feedback that demonstrates the team working together - sound easy to achieve but the reality is you need quality people to consistantly deliver a good customer expirence everytime.

I Have always been happy with the service and the people at BMW Copper Norwich.

Service

Took far longer than I was told. I'd have appreciated a progress update telling me the work took much longer than I was led to expect. Otherwise good experience.

Service

Excellent service from the initial enquiry to the hand over. Nothing was too much trouble!

Sales
Great feedback that shows the process of purchasing a vehicle is a diverse one and that delivering on each part is essential to a quality customer experience.

The centre is located too far out of Norwich which can cause issues picking my vehicle up

Service

The centre were very good. They collected and dropped the vehicle off at the times stated. I was also kept informed throughout the visit.

Service

Had to wait 4 weeks to get booking ( in order to have courtesy car )

Service

It was very good, very professional and good communication.

Service

Very good and well organised service.

Service

Cooper Norwich are always friendly, helpful and efficient so far as I'm concerned.

Service

i would give 10 out of 10 if the tyre pressures had been checked whilst carrying out the service.

Service

They did the job fine it was quick.

Service

All good

Service

I was given bad information from the dealership on a previous visit so this visit was needed as well.

Service

I have entered 'Service' at question 2 but the vehicle was being checked for a Sat Nav / Connected Drive malfunction.

Service

Dealt with Simon and Gavin for a number of years and always been well looked after.

Sales

I came in with a slow puncture and needed a replacement tyre.

Service

It was brilliant

Service

The service was very good.

Service

The service and Coopers staff I was completely satisfied with.There was no offer of transport into the City which I found disappointing. Bearing in mind this service and MOT took most of the day I found myself with nothing to do but sit and wait.

Service

Very good service.

Service

they are wonderfull. great service. Courtney was brilliant.

Service

Very professional and well done.

Service

An efficient, prompt and reliable service.

Service

They were excellent.

Sales

Very easy experience and the person who dealt with me throughout the purchase a helpful and friendly.

Sales

The staff in the reception area are very good.

Service

Im afraid it's not appreciated getting several phonecalls whilst working and e-mails requesting customer feedback how my very simple oil change went! Gaining customer feedback is probably demanded by BMW UK but it can become an annoying feature.

Service

small hiccup with demonstrator being sold before my booked test drive in it. but from there Will Smith the Sales Executive pulled all stops to obtain the car with the spec I required, very pleased. The flowers for my wife where a verty nice touch.

Sales

Very quick service

Service

The lady who dealt with me was very helpful and assisted me with the vehicle service history.

Service

Very pleased with the sales man Chris Syder.

Sales

See comments below

Service

Exemplary service. A credit to BMW

Service

The service team really helped me in resolving the problem that I had with the car. They were very attentive, quick and pleasant.

Service

Actual delivery date proved problematic. The dealer not quite sure as to when the car would be in the showroom. For BMW I thought this could have been better.

Sales

JASON CADNEY is brilliant .

Service

They are excellent.

Service

THEY WERE PROFESSIONAL

Sales

I still have an issue with my private reg plate.

Sales

Very pleased with my purchasing experience as my Salesman Gavin O'Grady went the extra mile

Sales

Management of expectations, I was told it would take an hour; two hours later I was still waiting there.

Service

Laura Albon was excellent.

Sales

Gavin O''Grady was the sales man who dealt with us his customer service was Excellent nothing was to much trouble very nice man to deal with

Sales

Coopers collected and delivered my car within the agreed times.They also took note that I did not want my car washed, but it could be hooved out, which they did.They also rang me to let me know when the car was finished.Very polite and courteous.

Service

I hope that BMW will honour the agreement to fix the car due to manufacturer's default.

Service

The Salesman did not keep me informed, I had to keep enquiring about the car myself. The only time he ever telephoned me was to tell me it was being built. Other than that I had no communication as to when I would get my car. I also paid for the c

Sales

Very good service and efficient.

Sales

Staff excellent. So helpful and professional