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Had an issue with the car - just out of warranty and expensive issue. Helped with overall cost as been with BMW now for more than 5 years. Speed of repair also really good so all in all huge help!!
I am always happy with the service provided at BMW. They answer my calls quickly, get back to me promptly and understand what I need from my car. Good service all round, in sales and service department
As ever time I contact Gavin O'Grady for any assistance he goes the extra mile for me.
Did everything that was asked and finished in good time
Excellent customer service.
My car passed its MOT. Just needed two tyres, job done.
During the time that I have used the services of Cooper BMW Norwich - i.e.10 years - I have always been impressed by the level of service and attention. The hospitality shown always makes a visit to the Dealership a pleasure.
Prompt and efficient
I was made to feel welcome the moment I walked into the showroom, the whole experience made me feel relaxed and assured that my vehicle was in safe hands, I was also given a replacement BMW for the period my car was being repaired,
All work done with no problem and on time.
Faith very helpful and sorted everything out in a speedy, efficient, pleasant manner
No issues (I have already done this once)
The friendliness of the team experienced was good, our car had been sort of cleaned but we were really disappointed with the level of cleanliness and the bad hoovering and cleaning of the car, we have better done at canary car wash for £6.
Paperwork hadn't been completed when I was told to collect the car. The car was also dirty so it had to be cleaned again. However the staff were friendly and the courtesy car was lovely.
All work was completed to a satisfactory standard but i had requested a quote for bodyworks which i never recieved nor was my service book filled in
recall done quickly and well looked after.
As usual, BMW Service get the job done quickly, efficiently and they're such nice professional people to come in contact with.
Prompt service following a breakdown. Very helpful and cooperative. Good liaison with customer.
I loved the courtesy car (530D), was impressed with the valeting and am pleased that my lights now illuminate the road ahead.
Quick and professional
Faith in service is brilliant at sorting things quickly and efficiently and takes the stress and worry away from customers in her approach
as far as I know all done, excellent service collecting and dropping car.
Always well looked after.
Excellent customer service.
It all went according to plan
I like the showroom and the staff and I quite like to read the paper and drink nice coffee while my car is being serviced
Excellent service and great service adviser - Jonathon Robinson
I was treated with complete professionalism
Job was done!
Very good customer and car sevice
Unfortunately we had to make an emergency visit - the tyre valve assembly sheared off at the air station when checking tyre pressures. Lucky Cooper's BMW was not to far away - and when we arrived we were looked after right away. Thank you to Coopers.
Coopers did a free brake check within the 5 year warranty period. At the same time gave me an MOT at half price.
as always good service and polite staff
Quick turnaround over the Christmas period, clear communications on issues, plus I like the inspection video.
The service booking and confirmation by text was excellent but on the day of the service I had to call as it got to late morning and I hadn't heard anything. When calling the staff were extremely helpful.
Booked in for a kidney grill replacement and completed quickly.
Couldn't fault the service very kind man delt with me couldn't fault in anyway
I am not sure which service this survey is asking me to comment on as I brought 2 cars in on consecutive days. Both times the service desk was very professional and efficient.
Fast service - as requested. Good attention from staff.
When I left the car i was told it would be washed and vacuumed. It was not vacuumed
Our BMW required insurance intervention we were kept waiting at BMW for over six hours. Callum Smith insured we were looked after with the ofference of tea and coffee etc., he constantly checked on us to see if there was anything else he could do.
Great team of people . Really friendly, knowledgeable, and always deliver what they promise
Bumper was damaged whilst at the dealership. I did not have proof (no vehicle check conducted when I dropped off car). Bumper scuff polished but not removed completely.Service history not updated in idrive means I have to return for this to be added
Excellent service from Jonathan Robinso and Nuala Hawes
I feel the service was overpriced for the works carried out. Even after conversation with the service guy about over inflated prices, he told me he'd "had a bad week and didn't need it!".. I don't think that's very professional!
Requested that paint flaking was looked at and whilst a manager did look at this I am still awaiting a response as to what action you are prepared to take as the car is a BMW approved used car.
The car wasn't ready on time despite being agreed on arrival. Also it would appear the car fault was probably mis- diagnosed on the previous visit leading to unnecessary money being spent then and additional money being spent now.
The service was courteous and efficient.
When I booked my service I thought it was a full vehicle service, however, on the day I was informed it was only for brake fluid change. Pity I was not told this when making the booking as could have made better use of my time.
Absolutely perfect service! I used BMW assist to get my car to coopers BMW norwich were Faith looked after me. Not only did she sort out every detail for me, but kept me up to date with every move. Car has been running great since! Thankyou Faith!
Good explanations given to problemService advisor polite & helpful
The service and aftercare is excellent but maximum points are missed because parts are always eye watering expensive.
Coopers customer service is exceptional.
Issues Diagnosed Quickly, Rectified and Charges as Stated, All Parts in Stock (This Visit)
I did find a part left in my vehicle which I had to return to service reception.
Easy to book on line followed by a courtesy call. Dropping the car off I was very well looked after by Callum. Car was ready when it was promised by and again well looked after when picking up.
What I had done took too long, roof bars fitted. Apparently something else was sorted of which I had no knowledge. Its a new car, nothing should need sorting.
Work carried out (recall) in less time than anticipated and car cleaned inside and out.Able to sit and read on premises with coffee refreshments provided.
Excellent from start to finish
Your adviser Jonathan went the extra mille to accomodate my needs
Very pleasant environment. Knowledgeable, friendly and very helpful staff.
freindly welcome dealt with quickly and efficiently
i had my car mot and service/ end warranty check. my car 5 18dse has 20000 on clock and v good condition. v pleased with faith may and the service team. am considering px my car for a nearly new 1 series. was offered poor px for my car. so sales bad
I did not go to Cooper Norwich - it was Cooper Cobham. Very disappointing that you got that wrong.
Polit professional staff and job completed on time.
Service took a little longer than anticipated
Professional, friendly service.
Always consistently reliable, helpful and friendly
The staff at cooper norwich where very friendly and very helpfull when my car had a MOT and i was shopping and i got a text from bmw and cooper bmw gave me a video of my car i was very impressed
Really good service no complaints at all
Always been treated very well.
Very happy with the work which was completed.
The car feels slightly less powerful than before on acceleration, and the SatNav query I asked before the service was not addressed
Friendly helpful staff.
Complete experience, top notch. Also I had not experienced all relevant data being stored in the key fob, a great idea. well done all!
Great experience but expensive
The staff are polite and efficient, the car comes back serviced and clean
Very attentive service from everyone.
Very prompt, polite,friendly and efficient service. Also appreciated being given a discount on the cost of my tyres.
I did not receive the usual health check report, have you stopped providing these?
Disappointed tyres could get so worn and dangerous and yet so difficult to notice
Very pleasant dealings with Jonathan Robinson.....he made the whole excercise a pleasure....he knew his stuff and explained the recall in detail.Although I wasn't offered a coffee !
From arrival with car to departure no problems encountered and staff excellent
Excellent service and communication, staff did everything they could to help.
Very helpful and quick to solve my broken tyre valve problem
Always good service
Everything went well, the while you wait service is very convenient and will use again, just one small gripe, while waiting for the car I was not offered anything to drink, this is not really a big deal just would have expected the offer.
Very helpful throughout
I was not told of an issue with my bluetooth system when I collected the car which had been caused by a technician when replacing a battery lead due to a product recall. Not only was I not told but I am now in dispute over who is responsible to pay.
First class service. Salesman very helpful.
My husband and I have bought 8 cars from Gavin O'Grady over the years, he has the customer at the heart of everything he does and we couldn't ask for a better service.
Everything was explained in great detail. The delivery of the car was very good and we'll presented in the show room. Very happy
All staff were friendly, courteous and listened to what we needed.
I received an absolutely great level of service from James Richardson who sold me my new car and to Simon Parkinson who sealed this deal.
We were looked after very well from start to finish by Nuala.
They are very friendly, James kept in contact with me so I knew exactly what is going on.
Nice premises, made feel welcome, good salesman (James Richardson), and exactly what I wanted in stock.
Excellent care and customer standards especially to a widowed lady on her own.
Premium service, no pressure, good communication, well organised and structured and an overall positive experience
After bad i3 experience 1 series great
Very good service and helped me get the best car for me.
I was really well looked after, everything was explained well to me from the finance agreement to the car itself. The sales woman Nuala was very friendly and helpful
Attention, assistance form day 1 contact has been first class
Smooth, efficient, courteous, knowledgeable service
Jamie was very friendly and helpful.
After a 4 month wait for an very individual car to be built it arrived and was delivered on almost the very date we got at order placement.
As I had problems with my previous new BMW, Will Smith @ Coopers Norwich ensured I was kept mobile at all times while they dealt with BMW UK to arrange a replacement vehicle.First class service.
Chris and the team met my expectations. He dealt with me as an individual rather than one of many customers.
Very helpful salesman
Will Smith who handled our sale was very informative, knowledgeable and helpful throughout the process and kept us fully informed throughout
As usual the attention to detail from Nathan and the team at Cooper Norwich made the experience very enjoyable
SERVICE COULD NOT HAVE BEEN IMPROVED ON
As usual, friendly, welcoming, helpful and with coffee. Not rushed and all no matter how scruffy you turn up. They even sorted out my early return Motability car.
Attentive service, knowledgeable about range.
The sales executive was very knowledgeable and most helpful with discussing the type of vehicle and finances available.
I was made very welcome into the showroom and the salesman that I saw explained everything fully and listened carefully to my requirements. Everybody I spoke to including the salesman were highly professional, friendly and helpful.
Excellent product knowledge from Christina Drabble and Chris Hunter.Treated as valued customers
100% satisfied with service and buying experience dealing with Emily and the team at Coopers Norwich. Everything was straight forward with no hassles.
Excellently engineered vehicle with many unexpected features.One or two very minor issues : - sun visor not flexible enough to shield from low winter sun - Owners Navigation Handbook not issued as a matter of course - no all weather rubber mats
Staff were excellent and knowledgeable. Colin Chandler was extremely helpful as were Simon and Chris his senior colleagues.
Excellent and efficient service many thanks and loving the car too!
The sales representative was very attentive to every detail and provided a very enjoyable experience.
Christina, who managed my purchase from start to end, always acted professionally and yet personably. Her commitment to me in terms of establishing my needs, answering my questions and providing regular up dates was first class.
The centre was very welcoming. The sales executive provided excellent customer service. He was very knowledgeable about the product, not pushy and always kept me informed during each stage of the process.