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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Norwich Competitor Offer

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Andrew Bracking

Head Of Business
  • Years in the company

Chris Polidano

General Sales Manager
  • Years in the company

Simon Parkinson

Transaction Manager
  • Years in the company

Andy Waterfield

Transaction Manager
  • Years in the company

Chris Mayes

Sales Executive
  • Years in the company

Jason Westgate

Sales Executive
  • Years in the company

Will Smith

Sales Executive
  • Years in the company

Gavin O'Grady

Sales Executive
  • Years in the company

Christina Drabble

Sales Executive
  • Years in the company

Jake Gladding

Sales Executive
  • Years in the company

James Richardson

Sales Executive
  • Years in the company

Sean Carr

Product Genius
  • Years in the company

Yasmin & Courtenay

Receptionists
  • Years in the company

Mark Swift

Customer Service Manager
  • Years in the company

Callum Smith

Service Advisor
  • Years in the company

Chris Yeomans

Service Advisor
  • Years in the company

Jonathan Robinson

Service Advisor
  • Years in the company

Giles Toop

Workshop Controller
  • Years in the company

Tony Russell

Parts Advisor
  • Years in the company

Charlie Bettell

Warranty Advisor
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

fast service

Service

The team at Cooper Norwich make me feel highly valued

Service

Great staff, excellent service and of course the best cars in the world.

Service

charming person organised the service

Service

see aboveJonathan Robinson very good communicator and helpful

Service

Nothing to add

Service

personal service exceeding expectations

Service

This dealership is the best all round for service and care

Service

Post sales telephone call was not followed up. (Note I am not sure why this question specifies Cooper Norwich - I deal with Cooper Reading usually)

Service

The personal in the service department are fantastic its their seniors that are inferior

Service

Organised listening to my need

Service

Staff were friendly and looked after all my needs

Service

The individual I was dealing with (Clare) was very helpful and efficient.

Service

Nice people that work there and car always returned in A1 cleanliness

Service

Everything done promptly, good staff, cost reasonable

Service

When I collected my car the radio station had been changed and the volume was absolutely deafening. It had been road tested and the mpg readout was so low as to indicate the car had been driven inordinately hard.

Service

There was nothing to be improved

Service

Good friendly staff with expert knowledge of the product

Service

The above information relates to a service I had at Lancasters Bury St Edmunds on the 10th June,2017. The brakedown experience I had on 10th August 2017 when my car went to Coopers of Norwich I was extremely satisfied with, they were very helpful.

Service

All work was carried out on time and I was updated during the day

Service

as previously said i had excellent service, by wonderful service staffplus my car feels better to driveso will be going back to cooper norwich next may 2018 for my MOT.

Service

Very smooth operation

Service

The experience at Cooper Norwich is better than any company i have been to. I was warmly greeted by Yasmin Anderson, looked after with refreshments and kept up to date with the work which was quick and professional. My car is always returned gleaming

Service

Very polite reliable service

Service

THE MEMBER OF STAFF CALLED CLAIR ON THE SERVICE DESK WAS VERY HELPFULL AND FRIENDLY

Service

Service is good it's the car that's the problem.

Service

I've ended up with the exact car I wanted.

Service

See above

Service

Two days before my booked service I experienced tyre pressure issues. I rang and explained. This was dealt with no problems on my tyre insurance during the service (nail embedded) and was not seen as an issue. Everything was taken care of by BMW.

Service

Friendly staff, very pleasant surroundings and looked after (refreshments).

Service

It would be nice to know an estimated finish time for the service (no courtesy cars were available so I had to wait) or get regular updates on service progress.

Service

Completely satisfied with the service, from the welcome to the work carried out on my car.

Service

Car was well taken care off, clean amazingly well for free afterwards. Everything was confirmed before we started and there were absolutely no surprises.

Service

Customer Service was excellent, facilities whilst waiting for car were lovely. Car was returned spotless and with a clean bill of health.

Service

all jobs completed as requested and good communications and sent my MOT to leasing company without me needing to ask

Service

It was good

Service

there were no issues with the service and they informed me of a BMW recall which was efficiently organised.

Service

Great service

Service

The only complaint I have is I was told it would take an hour and a half. With this in mind I decided to wait rather than travel the 30 minutes back to work. I was there nearly 3 hours. As I run my own business this was not ideal.

Service

there was a problem with the service package associated with my car, there was some mixed communications on what i should do to resolve this , but Yasmin Anderson took it apon herself to go above and beyond to to help me resolve this.

Service

Overall very good, however, not completely satisfied with help from the part department when asking whether it was possible to update software to add Apple Carplay and what cars have this as standard.

Service

The work was completed to a high standard within the time frame

Service

Helpful and efficient

Service

They did all that was agreed upon.

Service

What can I say, I'm completely satisfied.

Service

The service received was very good in all respects.

Service

Everything was done that I expected to be done

Service

see question 1 answer.

Service

Very good service , service manager is a credit to BMW very understanding .

Service

Work was done on time and the coffee is good!

Service

Booked a courtesy car weeks in advance. On the day my husband had to work so I took the car with my daughter and her 2 children. A Mini had been booked which was fine, but they found me a 5 series tourer to make things easier with the children.

Service

Completely satisfied with my last appointment, customer service was first class from start to finish

Service

Everything was as I expect it to be. Only small point is that it takes ages adjusting the seat back to how it was before but I don't think there's a lot you can do about that!

Service

The wait was a tad longer than ideal, but the car came back almost like new.

Service

Excellent service

Service

As above

Service

My service contact, Callum, offered exceptional customer service, over and above the standard. He was efficient, professional and friendly, nothing was too much trouble, he went out of his way to make the whole process as trouble free as possible.

Service

Staff very helpful, the service on the day was done well

Service

Excellent experience

Service

No unforeseen issues, work completed to a high standard

Service

I have always found the service team at Cooper BMW Norwich to be courteous , professional and efficient . In this case my car unexpectedly needed new front brake discs and pads , the parts were in stock and the work was done while I waited .

Service

As above-the salespeople were truly customer focused from the warm welcome and coffee to the after sales call

Service

Very satisfied.On last service the car was with BMW all day when I was offered to wait for it previously which would have taken 90 mins. All day seemed a bit long

Service

All issues were addressed and comfortable waiting area

Service

I was satisfied with the reception service , but having bought many cars from coopers and owning two now , I have an M3 which is 7 years old , had it from new , has done less than 7000 miles , it took three efforts to resolve a simple problem .

Service

Very polite and helpful and contacted first thing Monday morning for update on receiving car after it was brought it on Sunday afternoon.

Service

As above

Service

This time it was just an oil service and correcting a fault on my sliding sunroof and both carried out professionally and satisfactorily.

Service

Helpful staff friendly good service Kept informed

Service

Everything was completed to my satisfaction

Service

As above

Service

More flexible transportation from dealership needed.

Service

The latest experience was less than usual standard. On initial telephone contact was passed around departments before eventually agreeing a course of action.On the day when car was booked in the customer service was exceptional as usual.

Service

Total bill was over £1000 and they still wouldn't turn off the service light VERY UN HAPPY

Service

Great personal care from service department, we have grown to trust them.

Service

Refer to above comments.Feel they could benefit from customer training.They let down the overall BMW customer satisfaction you get with the sales team.

Service

Vehicle returned and valeted. Valeting although offered free not fully hoovered inside. Would be nice to be offered more than one drink during waiting period.Quiet area to work with wifi when waiting.

Service

Good service, although slightly slow, but everybody was very helpful and it was all fine.

Service

The servicing was checked and it was explained in detail what they had done to my car and even sent me a video of the tests under my car.

Service

everything was done to make my experience as good as possible

Service

Service itself was well handled as usual. However had to re-visit to get a tyre fitted and although i was told my car was going straight in, we waited an hour and a half !! Mobile tyre fitters take 20 mins!!

Service

Quick and efficient in dealing with the problem.

Service

same as above

Service

Customer service was excellent, we were contacted and kept informed every step of the way, and was not rushed for a decision.

Service

visit went smoothly with good quality loan car. My car was washed and ready for collection on time

Service

Service was very good.

Service

Service Pack didn't cover all items covered in service ???Aircon filters - these must surely be known about.

Service

As reasons above. Service brilliant let down by diagnosis

Service

Responded positively and helpfully to my every need

Service

All good but disappointed that they were not able to give a quote or estimate for the service

Service

The advisor listened to what our requirements were and gave us advice

Service

So easy to book car in, great communication

Service

there were no problems

Service

You did everything expected and timely

Service

We were charged for a brake fluid change even though we were covered by the 5 year service plan.

Service

My car has a service package so was strait forward.

Service

As noted above

Service

good customer service

Service

Friendly efficient service staff. Thank you Callum

Service

Great service from Clare hart, really friendly and helpful

Service

Very responsive to customer needs

Service

Impressed. I particularly like the service video I was emailed. Great touch and really interesting. Well done.

Service

See one above.

Service

I was totally satisfied with the service experience, Jonathan collected the car from my home and dropped it off in the evening, and it had been washed, what more could one expect.

Service

Everybody was very attentive. And although my car is now 4 years old and not worth what it was i was made to feel as though i was driving a new top of the range BMW. Fantastic customer service.

Service

Can't fault the service and response of everyone I encountered - outstanding.

Service

Job completed well and on time

Service

Staff are great and work done fantastic just very unconvinced by not having a loan car.

Service

The valeting offered after service/ repair has always to me, been a little disappointing. Yes it has been done but something always seen to have been missed. i.e on the last occasion front of car hoovered, rear not. Other than that ok.

Service

It was easy to book, my comments were noted accurately and feedback was thorough.

Service

Car was serviced quickly, we were informed of a possible tyre issue and also called when the car was ready for collection, which was before the expected time.

Service

Friendly staff, comfortable showroom and good variety of vehicles to choose from

Service

Car was collected on time and the work was well done

Service

We went to have a look at used cars and I ended up putting a deposit down for a brand new car the same afternoon. Very happy!

Sales

As above - even though I wasn't buying the most expensive car in the showroom I was treated like I was with all the care and attention to detail. The handover was fun and made the whole process feel special!

Sales

Friendly, helpful staff and pleasant atmosphere.

Sales

Very good service

Sales

Colin Chandler who we dealt with was extremely helpful, explained everything along the way and the showroom itself was a nice environment.

Sales

Will was very good at his job

Sales

No problems from the start to the end of the process

Sales

Extremely good overall. One thing I would have loved to have is more visibility on the status of the car build.. maybe a website link or something that tracked the build. When you're waiting for your new car, 3 months is a very long time!

Sales

We were well looked after and not pressured into making choices. We were given time alone to discuss the purchase before making decisions.

Sales

Knowledgeable sales person

Sales

Very satisfied because the salesperson explained everything about the car, the variations in purchasing the car and we kept fully informed the whole time.

Sales

Initially there was a problem with the order but both Colin Chandler and Simon Parkinson very hard to rectify the problem and I am very happy with service that they both provided.

Sales

Great customer service

Sales

Sales staff worked with us to get us in the car we required.

Sales

All relevant checks and explanations of the car were gone through thoroughly

Sales

Not happy how they added on tyre protection to price of car, but as part of a 'deal' to discount cost of car further, this was complimentary. However, they insisted this still had to be paid separately above the cost of the deposit, so felt cheated

Sales

Fabulous personal service from the sales representative

Sales

Nuala took time to show us the important features on the car and the paperwork part of the process was quick and painless

Sales

superb service throughout from Gavin O'Grady who took time to explain everything I needed to know

Sales

4.9 pretty much faultless. However your coffee is approaching nuclear temps.....amd that's all I got!

Sales

All went as planned, Nathan and his manager Chris were first rate

Sales

The whole experience from when we first arrived at the garage was first class from the young ladies on reception, sales, finance all staff were so helpful and professional

Sales

Because I had wanted to purchase a new version of the car that I had last bought from BMW (with which I was completely happy) - and it has happened!

Sales

Always feel that the help and support of the service is grand!

Sales

Everyone I had contact with treated me as an important customer and took time to find out my needs and requirements. Sales exec Jamie waite in particular, was excellent.

Sales

Everything was organised perfectly, plus the deal was matched so very competitive.

Sales

My car was delivered earlier than expected, I was kept informed at all stages and the car was prepared to the highest standard. It was a very relaxed buying experience without hiccups.

Sales

Everything went very smoothly

Sales

Quick response to calls/email everyone was helpful/ polite.