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They provided me with an estimate time of completion which was accurate. The car was cleaned and hoovered and received a safety check.
So far work carried out working perfectly
Good customer relations
The warranty work was carried out as requested but one part was placed on back order for 2 weeks meaning I would need to return to the dealer. Due to the availability of loan vehicles my appointment could not be booked for a month.
MOT with a plus. Really helpful about my handbrake adjustment concerns
It is an agreeable experience as the staff are very welcoming and efficient
Easy process, in and out very quickly on the day in question.
From booking to reception and completion of service
Always willing to fit in servicing or remedial work to suit the client.
Service received was excellent, only comment is that courtesy cars have a very long lead time, so much so that its impractical to wait that long.
Bceause I was completely satisfied that the job required was completed to my satisfaction and promptly.
Price match and great customer service
Mr Mark Small, After Sales Manager dealt with the issue I had in a professional, efficient and friendly manner which totally reassured me and put my mind at rest
the service was completed to time and all questions were answered.
The staff were friendly and helpful, even when the shop floor was incredibly busy. They were also very accommodating with the provision of a courtesy car, despite high demand.
Thought the valet was good inside but outside had water marks and the wheels werent cleaned
Excellent service, was kept informed, Norwich service person contacted me to let me know when car was ready etc.
Excellent service form all staff I came into contact with. I was kept fully informed of the progress with the repair and when the car was ready , I was offered for it to be returned to my home. It was also cleaned.
As above. No complaints
All staff we have encountered have been helpful and professional
Quality is prime
Always great service thats why I always take my car there
A few minor communication issues were dealt with promptly and efficiently
Process was well organised by a very efficient service reception department.
Everything I asked to be completed was done as requested
USB key was left by mechanic in car. Last time the service light was nof reset. Both these points raise questions as to the quality of the work carried out.
Car was not ready, was only told at 4pm despite me telling the staff I finish work at five and would need my car. Not offered a courtesy car or taxi home.The next day nobody told me my car was ready, I had to call and request a lift.
The local dealership are very efficient
The only reason I have given a 3 star is that in both occasions my new BMW had not been cleaned inside or out after its service . I then had to wait 45 mins for them to do so after I had told them on the second occasion it hadnt been washed .
My key point would be when I dropped my car off and needed to transfer my childrens car seats over into the courtesy car it was pouring with rain and the service desk lady came out with umbrella helping to keep me dry and my 3yr old occupied.
Very efficient, everything explained, extra costs cleared in advance. The only niggle is that it is almost impossible to get a courtesy car
Please refer to my 1st response
Would have been good if you found the problem with my steering first time! But when I returned the car it was dealt with very quickly.
The only issue was the lack of staf on the reception desk on arrival. It was a busy morning with only one postion manned and the young lady was fully engaged with another customer swo I had quite a wait to be seen .
I was completely satisfied with my visit, but the tyre treads remaining were greater than those given 5 months previously. I returned and you checked and confirmed that the earlier ones must have been wrong.
A great experience provided by a skilled and customer focused team.
High standard of service.
Very easy to use and stress free experience.
The team do their best and look after me well. Chris, Simon P and Chris M especially go out of their way and represent your brand well
Helpful staff, fantastic to get a free spring check, received notification when my car was ready which was convenient
1. 3 week wait for repair to engine/gear fault as no courtesy car available. Provision of BMW emergency no. was an insult.2. Paying for screen wash clearance when only BMW product had been used.3. Watermarks and cleaning residues dried onto fascia
The two people looking after my enquiry, Tom Chandler (Service Advisor) and Giles Toop (Workshop Controller) were both extremely nice and extraordinarily helpful.
I was kept up to date what needed doing to the car. But was somewhat disappointed that I had to wait so long for a rear silencer because it wasnt kept in stock. Once the part was made and shipped over from Germany bmw got it straight in and done
All good except warning light has immediately come on so need a call to resolve
Great no problems
Understood that with the service you offer a complete valet.This was not the case and in future I will not even bother to have the car even washed.
The staff are well spoken, friendly, knowledgeable and very helpful.
Mark Small , Ian Copeman and service advisor Faith Ames all top notch.
Loan car waiting and parts had been ordered so I had my car back straight after lunch
Great staff well looked after happy to help with any problems
Clare Hart is superb!
The service to the car was great and the booking in was excellent as I had to change my appointment. The hassle was taking the car and collecting it
Service and MOT took longer than normal but that did include changing a part under a recall.
Turned around quickly, good courtesy car service and nice touches like video of general vehicle health check sent whilst car was in for work.
Price wrong and then advised car would be valeted - upon collecting - streaks down side of car - rear mats hadnt been lifted to hoover - boot hadnt been hoovered - reflected badly on brand
All was satisfactory but there was some delay in informing me that my car would not be ready the same day.
I had to keep on ringing up for an update especially as car was taken there by a recover service I would have expected customer services to ring me. Apart from that the lady who eventually dealt with me was charming
All things explained before you leave.
I was very pleased with the spring check but unfortunately I was a little disappointed with the map update which is a long way behind other competitors. I don't think this issue can be connected to Cooper BMW Norwich but more BMW in General.
Only let down was the Wash. The car wasnt cleaned very well and infact the interior was dirtier than before i dropped it off for the service..
I took my daughters golf to the local independent garage for an engine light problem. They noticed a blown bulb and replaced it for free...I have never been there before. ....i spent 45k with you 5 months ago and you charged me £15 for the same thing
Again everything worked smoothly
Everything was done very efficiently
Car went in as above but they did service it as well, saves another visit
Good communication. Nice helpful people.
All down to Jonathan Robinson's attention to detail
Whilst waiting staff were attentive and received an email with video showing technican inspecting car. Once service completed was informed of work carried out and was dealt with very personably
Staff polite, good service
The fault on the car was fixed.
From collecting my car to returning it to me whilst being kept up to date by a phone call and an inspection video, the whole experience was seamless.
wasn't stung up/overcharged for any work that was done, also liked the informative video of the service that was presented on the internet .
No transfer to city centre while car is servicing. I need to walk when raining.
We were given a quote but when they came to do bill it was nearly £300 more! Said it was because they didnt realise our car was an msport! Very odd and disappointing.
The usual efficient and friendly service, and the standard of the car valet was exceptional
Fix problem, courtesy car provided.
Excellent service, sales person and Geri very knowledgeable
Staff gave me all the time I needed to make informed decisions and purchase the vehicle I wanted. Handover was seamless and thorough.
Salesperson was professional and helpful
The lease was arranged through Motorbility.
Because Nuala Hawes-Butler was excellent. Good communication all the time.
Lovely vehicle, good service at the Norwich branch, reasonable offer for my old car, partners prepared to negotiate price and offer on my new car/ old vehicle.
Quick, easy and efficient service.
Simon was Very professional in his approach and made us feel a very valued customer. We were also updated on the status of the car during the preparation. The handover was an amazing experience.
Please see no 1 above regarding the customer experience. The staff were very efficient on the day we picked up our car and there was plenty of help and advice about the technological differences in the car itself. Plus of course the car is a delight
Nothing is petfect
Whole process was good but there was a mix up over the MOT requirement for my own vehicle. This was rectified by staff but did cause stress at the time.