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ABOUT COOPER NORWICH.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Your Exclusive Invitation to the M5 BMW Roadshow Event

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Impress with the new BMW Shadow Edition

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Norwich Competitor Offer

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My query was fully resolved

Service

No issues at all and clear explanations given about my car visit.

Service

The service was done in a timely manner on the date and time arranged and I assume that it was done satisfactorily but I'm not an engineer. The provision of a driver to take me back into the city and to bring me out again to pick up my car was good

Service

Very well organised at drop off, kept up to date throughout the day and pickup was quick, what let’s it down is upselling insurance on a courtesey car this feels like profiteering to me and not something I have experianced with other brands.

Service

Coopere give an excellent service and visiting them is a pleasure

Service

Very helpful thanks

Service

Really good experience. Coopers keeped us informed on a regular basis of what was happening with our car.

Service

All done as proposed

Service

Friendly, helpful staff. Good standard of work on car.

Service

Only down side was the service indicator was not reset had to back to BMW later to get this reset.

Service

Did what was asked of them at an affordable price

Service

Efficient, friendly, quick service, polite young lady who was very helpful, coourteous

Service

Loved the video that was emailed to me incredibly informative. Could have kept me in the loop a bit better about the delivery of my car back to me

Service

I arranged a loan car but en route I got a call to say that a loan car was not available , I said we had an arrangement and I needed a car , on arrival Tom in Service had found me a car , good outcome!

Service

Pretty good all round, although I specifically asked for them not to move the driver’s seat as it takes so long to get perfect. They moved it.

Service

Efficient and informative.

Service

I have scored full marks as Faith May really understand customer service and is a credit to your brand and the dealership. She should be put forward for a customer service award for sure. I would buy a new car from Faith!

Service

VERY HELPFUL STAFF

Service

From first contact made by Coopers all ran very smoothly.

Service

Completely satisfied from the limited amount of work

Service

Very good service experience. Comfortable waiting area and lovely showroom to look around whilst you wait

Service

I had a few issues after the work was completed but these where very quickly explained and put right.

Service

The visit took a little longer than I expected. I was told a price for pads and a price for pads and discs. I wasn't told that discs needed doing. It was done and I was charged.

Service

Excellent service polite helpful

Service

Again, based on the experience I've had

Service

i would highly recommend the service department, as they are professional, knowledgeable, courteous, friendly and timely

Service

My recent service problem was dealt with quickly and efficiently - all to a very high standard. It was particularly interesting and useful to see a video showing the cause of the problem.

Service

The service I received from the staff at Cooper's Norwich for the two damaged wheels on my car from pot-holes was just fantastic they pull out all the stop's and had my car back with me within 24 hours, That's serivce and team work at it's best.

Service

No problem booking in, Claire in reception was great, very knowledgeable, great girl a real asset to Cooper Norwich.

Service

The service was great and the staff member really understood what we wanted and needed from our new car.

Service

Having our car picked up and returned is a great bonus.

Service

They do a thorough job I double quick time

Service

My car was given a thorough inspection and all work was carried out on time cleaned and handed back with a good explanation of all the results from the inspection

Service

During recent agreed service plan everybody was so helpful

Service

The fault was found and rectified quickly and efficiently.

Service

I felt I was being treated as a valued customer. More importantly, I received confidence that my car was checked thoroughly and was kept abreast of progress throughout. It was a bonus for the car being cleaned too! Friendly staff.

Service

Could not have done more. Found a puncture in my tyre that was not going down so i had not detected it. As I had tyre insurance this was changed as part of the works it was in for. My sincerest thanks to Jonathan!!

Service

To get a completely satisfied rating I need more variety of biscuits with the coffee!

Service

Work completed in time expected, helpful staff

Service

Good interaction with staff.

Service

Good service

Service

100% satisfied . Staff were informative knowledgeable polite and respectful.

Service

I was very satisfied, I have deducted one star because the price of the replacement tyres was a bit higher than prices elsewhere.

Service

My car was collected and returned to me in an excellent and spotless condition and I would certainly recommend all owners to use the main delerships.

Service

Easy and it did what it says on the tin.

Service

As above

Service

Cooper Norwich have always been very good with excellent customer service. I experience other dealerships with the other cars i have in the family and Cooper are streets ahead of the other dealerships I come across.

Service

Please refer to the answers to question 1.

Service

Prompt and friendly service. Work carried out on time.

Service

The work was great although I always feel there should be a benefit for those of us who don’t take courtesy cars, they cost money so why not pass that on!

Service

Very helpful

Service

I was completely satisfied with the work I had done.

Service

As above

Service

Because as I said before I was very satisfied

Service

Good friendly service

Service

Had new tyres fitted and when I got home I noticed the fitter did not refitted my metal dust caps but fitted the cheaper plastic type. Also you left it till last part of the day till you notified me I needed new tyres.

Service

Always very friendly staff at the service Dept. The dealership is very modern, clean, light is a very nice place to be when waiting for your car to be worked on etc. Very limited parking on both my previous visits.

Service

Could not be more pleased and how well I was treated

Service

always look after me well.

Service

Cannot fault anything

Service

Good with collection and delivery as promised

Service

Usually very goodAs already mentioned recent telephone conversation frustrating and call back didn’t happen.

Service

As before, all done in a very professional manner.

Service

you sorted the car out

Service

Overall v.good however £250 for an oil change is the most expensive so far....and this includes Porsche and Mercedes!

Service

a very professional organisation

Service

Super service especially from Claire Hart who arranged the car hire and kept us up to date with repairs.

Service

Problem solved

Service

Could not fault the customer service

Service

I did not receive a service progress update until 20 mins before collecting my car. I was actually on my way to the dealers. The service indicator message had not been cleared requiring me to go back to reception.

Service

Very satisfied. I received the same high level of customer care that I usually get in my dealings with them.

Service

Because you asked, unlikely ever to be completely satisfied

Service

My first BMW was bought in the mid 90s assisted by the young salesman Chris Hunter, the high quality experience of purchasing a car with his assistance and care is second to none. However many others carry out excellent work in the aftersales team.

Service

Customer service at Cooper Norwich is always exceptional. However on this occasion I was hit with an unexpected bill which I still don’t understand how it came about. Maybe just a coincidence that the part in question just failed that particular day.

Service

No hassle. Good friendly genuine service.

Service

From moment I entered the attention and desire to complete the job was excellent

Service

The service goes beyond the car to any of my needs whilst the car is being serviced.

Service

I brought my car in for a software update after a part had failed. BMW staff weren't very helpful about assisting me move items from my car to the courtesy (or arrival or collection) and the free valet was of a v poor standard. Not very impressed

Service

Efficient,timely and helpful

Service

30 minutes to book in and car had to go back for re cleaning

Service

I left after the service in a marginally better situation than when I arrived. Unfortunate when the opportunity was there to benefit us all.

Service

Nothing was too much trouble

Service

Very straightforward service so little cause for any issues to arise. Even so everything was handled in a very professional and friendly manner

Service

Very helpful with questions

Service

excellent speedy service as usual

Service

Please see above.

Service

Customer service team couldn’t be more helpful, nothing is too much trouble.

Service

Always excellent personal attention

Service

way was treated

Service

The Technician even sent me an emailed video clip highlighting a small problem with one of the tyres!

Service

Staff are always very friendly & knowledgeable

Service

Fast efficient service

Service

service was conducted as expected and well informed

Service

The staff were brilliant. Kept in contract with me through out the day. I felt like they really cared and never left me feeling unsure on what was happening next. I would hire any of those people who helped me in a heart beat. Great staff team.

Service

Service received from booking the car in,to having it returned after the work was completed

Service

My car was fixed in the time frame no issues and they even wavered a charge to fit a brake bulb, albeit the bulbs are rather expensive and as per the car was valeted accordingly.

Service

Kept me informed throughout

Service

I could have tied next service in with the one I too k car in for . However I was completely happy with offer to collect car from home & return on next visit I few weeks

Service

Just excellent service

Service

contact was good throughout the day. received a video saying whats happened and as told there was a nail in the tyre.Told vehicle was done and tyre replaced under warranty. Charged for tyre on collection. dealer didnt really want to refit original

Service

Car was serviced as expected and the bodywork was washed.

Service

Because of how they kept in contact at all times even when they had problems.

Service

Quality and dependable service. Very welcoming staff.

Service

The service staff were polite,smartly presented and very efficient.

Service

All work finished on time to an first class standard.

Service

As above

Service

Good service, friendly staff

Service

This 10 is only because of the service which faith provided

Service

job was completed

Service

Everything was included in the warranty

Service

see above

Service

I am always treated with very pleasant knowledgeable people who go the extra mile to help in any way they can

Service

I feel very well looked after, they pull out all the stops. Especially Simon, Jonathan R and Chris M

Service

Reception staff charming and make great coffee with a smile. Service staff always efficient with a smile and make their service feel personal to you. Mechanics always ready to talk to you and explain things where necessary. Gold star Norwich.

Service

Delivered what they were supposed to

Service

There is nothing to complain about

Service

Service carried out on time while I waited.

Service

Servicing quite expensive especially price of oil.

Service

Cooper Norwich have gone out of their way to repair my vehicle and although the issue appears not yet to be resolved the customer care is unrivalled. Faith has ensured that the work has been completed and kept me up to date throughout.

Service

Superior customer service from Faith Mays. All aspects of my visit are rated as 5 star.

Service

Please see 1. above

Service

Satisfied with customer service. I was looked after by service team. The only thing to mention, valeting was not great, looked like car was cleaned from outside but not interior, even though I was asked if I wanted my car cleaned...

Service

Everything done in a timely manner.

Service

Just one minor item unresolved, otherwise it would have been 5 stars.

Service

Lovely people and very proficient ( like I can tell but they seem so)

Service

see above contact me on 01263 711310 Paul Johnson for more explanation

Service

Staff and information provided were first class

Service

see above

Service

This was the third time I had to take the car in for the same problem at considerable inconvenience to me.

Service

But please do not offer to clean the car(to give a valet service) and then not do it.

Service

Would have given 5 stars but I did have to bring the car back twice, although this was handled very well and sympathetically.

Service

Over the years i have built up a good rapport with John Robinson in the service department and i always get exceptional service.

Service

I couldn't have asked for anything more. The staff encountered, especially Louise and the technician, were polite, courteous and kept me up-to-date with diagnostic and works progress. With added bonus of several complimentary coffees whilst I waited!

Service

The only improvement that could be made was a better indication of when the car would be picked up.

Service

Cooper Norwich kept me informed how from the day they collected my car for a service until it was on its way back to me , I have dealt with coopers norwich for many years and have always had first class service P a ridler

Service

Felt like a valued customer

Service

Very pleased with recent service and MOT...very helpful receptionist...reasonable price...car washed as well...excellent.

Service

Vehicle collected and returned as agrred.

Service

Colin the salesman I delt with was the most helpful one I have met with. He did not try any hard sell.

Sales

Good service

Sales

Great salesman easy to chat to and made buying my new car a good experience

Sales

Everything was explained to me thoroughly and on collecting my new car Nuala ensured I was entirely happy with everything before I left, which I was.

Sales

Excellent! The car was shown to me via a video app and the guys were constantly asking if I wanted more which is great. Every detail of the car was explained and delivered on time

Sales

Location of business. Interior layout was to a very high standard. You were allowed to stroll around without being hounded. The member of staff who looked after my purchase , kept me informed all the way through the process.

Sales

Bit of a minor mix up with the final invoicing otherwise would have been completely satisfief

Sales

See answer above

Sales

Could not fault in any way! The whole process was 1st class service!!

Sales

Colin Chandler and Simon Parkinson were fantastic - helpful, flexible, proactive, worked hard to offer a great deal.

Sales

Smooth transition from previous PCP

Sales

Ready on time with plenty of time to be briefed on the key festures

Sales

For all of the above reasons plus the links to the on line information technology specific to my car. This enabled me to learn about the car prior to delivery. This certainly helped as this is the first automatic gearbox car that I have driven.

Sales

We where completely 100 %satisfied we felt at ease never felt under any pressure staff where helpful . Again as from first comment Gavin gave us a100% he is very professional at his job we didn’t have to worry about anything he sorted it all

Sales

There service was excellent nothing was to much trouble

Sales

Amazing service and staff throughout Thank you!

Sales

Gavin was very professional throughout, calling when he said he would. A nice handover experience to round it off

Sales

Have used same member of staff for the purchase of my last 5? cars and trust him.

Sales

Because once again, everything from the showroom to the sales team, finance team and cars was perfect. I can't fault anything whatsoever. A*

Sales

Very flexible and with in 2 days of agreeing to buy the car, i was in it.

Sales

Colin and Shaun where involved in the whole specking and purchase process, they both assisted me in getting exactly what I was looking for, their knowledge was invaluable and the high level of customer care made the process a pleasure.Thanks

Sales

Came out on top even though the weather was against us

Sales

Again a first class service

Sales

Sorted the car I wanted.

Sales

Handover was smooth and detailed.

Sales

The sales team were really professional, thorough and thoughtful.Made purchasing the car less stressful and more pleasurable experience.

Sales

Christina was very helpful without being overbearing.She also gave the impression that she was grateful for my business.

Sales

Everyone we met was very friendly. The salesman Colin Chandler seemed genuinely interested in making sure we made the right choice for us without any sales pressure. He was helpful and polite and clearly explained everything we needed to know.

Sales

Everything went excellent throughout until I picked the new car up when it had a faulty sensor which meant I couldn’t take home. BMW acted professionally and kept me updated at all times it was out of there hands but they handled the situation great

Sales

Overall the staff at Coopers BMW Norwich were very friendly and helpful. The date of delivery was mutually agree and the salesman was warm and welcoming on our arrival.

Sales

No issues with the whole process

Sales

Very well looked after and appreciated the positive approach and help from the team at BMW Norwich

Sales

Great experience everytime at cooper norwich very welcoming people always offer a coffee which is very nice

Sales

Always excellent.