Loading...

ABOUT COOPER NORWICH.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

Read

CORPORATE RETAILER OF THE YEAR

Read

Norwich Competitor Offer

Read

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

BMW partners with the Andretti Formula E team

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Andrew Bracking

Head Of Business

Chris Polidano

General Sales Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

Jake Gladding

Sales Executive

James Richardson

Sales Executive

Sean Carr

Product Genius

Yasmin & Courtenay

Receptionists

Mark Swift

Customer Service Manager

Callum Smith

Service Advisor

Chris Yeomans

Service Advisor

Jonathan Robinson

Service Advisor

Giles Toop

Workshop Controller

Tony Russell

Parts Advisor

Charlie Bettell

Warranty Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful and friendly staff . work completed to a excellent standard

Service

Very satisfied with the service/spares department. I would have given a 5 but your sales team is a long way behind, disappointed with them.

Service

In a stressful situation the whole BMW Emergency Assistance process was seamless and met all my needs.

Service

I was received straight away and was expected, with the documents already for me.The work was done while I waited with coffees and papers etc. available during my wait.The work was done in a timely manner as I expected, to my full satisfaction.

Service

Got appointment fairly quick. However not having any pick up or drop off service

Service

This was the first time I had been to Cooper BMW for my car service and was very impressed with reception and the communication

Service

Everything went smoothly.

Service

reception very friendly, I had to wait for a bus , free green tea and biscuit and v good customer care

Service

I have always received first class service when visiting Cooper Norwich.

Service

Dealt with quickly and efficiently

Service

Two total different answer to time required for work to be carried out first 2days minimum second one 2 hours maximum pleased it was 2hours how could it be so misleading not happy!!

Service

Cannot find any fault

Service

All the issues were dealt with.

Service

Work completed on time with no hickups

Service

work completed quickly and communication good

Service

Because he was helpful explained everything

Service

Even though I was told that the work I had done on my car was a defect I was still asked to pay the labour element. The quality of the work carried out was as usual very good but I just feel BMW should have paid for everything in this case.

Service

Looked after very well as always. Mark Small has kept the service to the same high level as Mark Swift did and Jonathan Robinson delivered as promised. I will give the same feedback to Inchcape Head Office in St James Sq when I'm next in there.

Service

I am dissatisfied because; it took longer than I was told, and the excess on the loan car was £1000.

Service

The tea was delicious

Service

Prompt service, finished before stated time. Good hospitality.

Service

As soon as we arrived everyone was very helpfulAre car was inspected that day and a car supplied for us to useWe were the telephoned to confirm the part needed would arrive the next dayWhich it did it was fitted then another call to say all ready

Service

Good service

Service

Excellent service experience from booking through to collection of the vehicle

Service

Everyone very courteous and helpful, would have been full marks with a courtesy lift back to collect my car though...

Service

Great service from start to finish

Service

We have been using cooper Bmw and mini for years always give excellent service

Service

really friendly nice guy

Service

Had to push and find the right person to help. All faults have thankfully been rectified. This only applies to my new BMW

Service

Their service is quite professional.

Service

Excellent as usual

Service

Good service all round

Service

Amazing service advisor - Yasmin Anderson - couldn't do enough to help

Service

All staff v helpful and courteous.

Service

Helpful and polite and a credit to Bmw and coopers

Service

Courteous, friendly and efficient.

Service

Excellent service. Great communication. Fantastic customer service.

Service

I had a nail in my tyre and a 160 mile trip back to Leeds which they sorted out for me in less than an hour.

Service

Part notbin stock

Service

Everything was delivered to the usual high standard, however thee cost was high for four tyres. It is a little unfair that the service loses a point for that.

Service

Expensive for the service work involved and an intermittent problem with idrive not resolved.

Service

All good.

Service

the service provided was excellent, however, one of my tyres had a puncture and the garage recommended a replacement at £290. I had a reputable tyre company who was going to supply same new tyre for £230. when they came they repaired it for £30.

Service

Prompt reliable

Service

What let it down was the cleaning. Would have preferred money off the bill so I could have taken it to my local car wash, they do a far better job than my experience this time.

Service

Your standard of service

Service

Work was arranged, carried out efficiently & on time

Service

The professional and friendly staff make it a really enjoyable experience.I didn't like that I couldn't have a courtesy vehicle, I was given a taxi to and from work though, so only a mild disappointment.

Service

The service personnel we dealt with was very helpful

Service

everything went well while my car was being dealt with, I had an efficient taxi service into town ,enjoying my 1st ride in a modern mini cooper. I got a taxi back to BMW centre and I was happy ,.

Service

Car not cleaned properly when collected, with some 'grease' marks on bodywork.

Service

Prompt and courteous responses to the work required

Service

The service did exactly what was required on time, no fuss, no pain.

Service

Disappointed that you did not reset the clock after they went forward.£430 seems very expensive for a service.

Service

Timely service and costs were below expectations

Service

Great service. I WAS AT COOPER CROYDON . Not cooper norwich

Service

From greeting to departure was a pleasant experience. The job was done, and the vehicle info reset was done. The cost for an oil change at £249.94 was on the high side I thought. Overall, I was satisfied.

Service

Job done to my satisfaction . Friendly efficient staff

Service

Fast, friendly efficient service

Service

Had to return for a third time the following Monday after collecting my car from a second repair on the Saturday before, not given a cou car

Service

Kept updated as I waited in relaxation area.

Service

I've never had a problem with all the services you have carried over the past 8 years.

Service

Everything happened as described

Service

The car was serviced to my complete satisfaction and cleaned both internallyvaleted.

Service

The service from BMW Norwich is always outstanding. It is the main reason why we continue to buy BMW

Service

Everyone was most friendly and helpful

Service

Pleasant, polite & professional service.

Service

A friendly greeting. Fully explained what's happening. Waiting time minimal.Only disadvantage was no parking.

Service

Everything went very smoothly very good chap on service desk

Service

No hassle, completed and ready when I wanted. No problems whatsoever.

Service

There was no reason not to. I waited while the job was done and was informed fully of progress.

Service

Car booked in for first service for 10.00am. By 10.30 my car hadn't moved from car park. Reported this to reception.

Service

Excellent greeting by your service staff on arrival.Kept informed of progress.Helpful engineer showed us points on our car which needed explanation.

Service

We brought our car in for its first MOT we were told that the lights were set too high and they were changed. After a nasty trip home in the dark where you couldn't see, we took the car back to be told the lights were too low. Surprise very unhappy.

Service

I was unhappy with the situation of enterprise being able to only offer me a catB car due to my age so your service manager decided to get my car done on the spot whilst I wait.

Service

Our Service adviser was extremely courteous and polite. They said the service would take an hour and a half and it did. They cleaned the vehicle inside and out.

Service

The service and communication with issues found was good

Service

Excellent customer service as always

Service

Completely satisfied with everything

Service

Just a very good service , we couldn't fault it .

Service

Communication was good as I had several procedures done on the car. I was kept updated with progress. Staff were lovely? Could not use pick up and return service or loan car, as not available on days convenient for me. Disappointing.

Service

car collected cleaned and returned on time

Service

Before retiring I spent 50 years in the motor trade. Had my dealings with other companies been as good as you,I would have had a much easier working life..

Service

Service was quick and staff courteous

Service

Excellent service as per usual, almost enjoy taking my car to BMW Cooper Norwich, minus the expense of course. I saw Calum in the aftercare team and he was as helpful as ever.

Service

Staff Courteous,efficient and knowledgeable.

Service

I was contacted by cooper Norwich for the recall isofix work, given a suitable appointment, was received well, looked after whilst waiting and the car came back a fair bit cleaner than it went in:-).

Service

When phoning in to have M.0.T renewal and after, arriving at depot on date/time given, I was made to feel welcome, treated with courtesy and looked after whilst I waited for my vehicle.

Service

the service was carried out quickly.

Service

Did the service as requested.Did a reasonable clean of the vehicle.

Service

There was a slight problem in that BMW had the wrong car registered against my number plate. So was told on booking service that it needed a recall for air bags as well which was not the case.

Service

No problems

Service

The service I received could not have been improved upon. This is in sharp contrast to that which I experience at my local (Arden) dealership which is mediocre at best.

Service

The process was efficient and the staff helpful. There were no delays.

Service

I used the free home collection and delivery service for my Z4 recall

Service

Delivered what they said they'd do.

Service

The problem was fixed the same day and I had expected it to take a few days

Service

Perfect and stress free

Service

Every aspect of the visit was accomplished perfectly

Service

Phoned with a paint query and spoke to Mr Charlie Bettell who dealt with all my questions with a courteous, professional and knowledgeable manner, the repair was carried out promptly and at a very good price.

Service

Excellent, booked in at short notice, very friendly, pleasant to deal with and have been well looked after by Callum.

Service

no problems in booking, flexible drop off and collection, cost below estimate

Service

Very good experience with the service centre.

Service

They solved a loose component rattle in the roof mechanism that bmw ipswich ignored for a year.no charge.

Service

Full professional service

Service

Great price and a lovely clean car

Service

Very well looked after by Faith Mays.

Service

Easy to arrange the service work, completed while waiting. Friendly and professional reception and service desk staff. BMW Coooper (Norwich) manage the work via the in-force policy so nothing for me to do. Terrific.

Service

Well looked after, kept informed of progress.

Service

The work was completed quickly, but the car wasn't cleaned very well once it was returned to me.

Service

Prompt and efficient service, arranged around my requirements

Service

Friendly, helpful service; kept well-informed; not waiting ages; free coffee and WiFi.

Service

The car service was excellent but I was sure that I had been told that that the car would be cleaned before being returned. And it wasnt.

Service

You did what you said you would do in the time which you said it would take

Service

I had to have an engine changed due to timing chain failure. Faith was great throughout the process. Only very satisfied as there was no car available dor me so I had to pay for hire and my car came back damaged

Service

I treated with full respect

Service

The staff were friendly and proficient, also the service was completed in a timely manner.

Service

Easy booking, car was ready exactly when told it would be.

Service

The issue with the car was handled promptly and we were kept in the picture throughout. Particularly impressed with the thoughtful approach of the receptionist, Louise Parsons.

Service

All done very well although a replacement part not yet fitted

Service

Staff very friendly & helpful

Service

Job done

Service

Everything went smoothly and to plan. Callum, in reception, was friendly and efficient.

Service

from the time I booked the car in to the Service Team through to the reception team and the Technical Team everything was done with my needs in mind

Service

Always good customer service and nice facilities to wait if required.

Service

I always deal with Callum he's amazing

Service

Excellent service from staff, both pre and during car service. Quick and efficient when dropping off and collecting car.

Service

After dropping my car off for a few minor issues. Coopers went beyond by identifying a few other issues with my car that resulted in having to keep my car a few extra days. car was all cleaned and even a free gift (umbrella) supplied

Service

Pleasant environment, very attentive service personnel. The technician gave me his undivided attention, went for a ride with me and resolved my "problem" right away. I didn't even have to wait or leave my car. I thought I was back in the USA!

Service

Excellent service! !!

Service

All aspects of the servicing were professionally dealt with, and the staff were extremely helpful and charming

Service

Excellent service

Service

Very polite and super helpful. Must of spent about 5 hours helping me chose the right car for me.

Sales

From the moment we walked in james looked after us very well. I told him what I was looking for and the situation I was in and he found a good deal that I was happy with.

Sales

Great service and communication from Christina.

Sales

Very knowledgeable, easy to talk to and was able to get me in the car and out on the road very quickly!

Sales

because i was very happy with the whole process

Sales

nothing to fault

Sales

Dealt with professionally and quickly

Sales

The team were so helpful throughout the entire process especially Jamie who was brilliant!

Sales

I found my overall experience from start to finish was fantastic.

Sales

We were offered a very good package and purchase option.

Sales

sales man was great highly recommend

Sales

Always been satisfied with the service at Cooper BMW.

Sales

We are existing customers so knew what to expect, and Colin Chandler exceeded our expectations!

Sales

Great customer service

Sales

Very helpful, knowledgeable and courteous salesman. Not pushy but able to provide full details and nothing was too much trouble. Very high quality customer service and great ambassador for the brand.

Sales

Desire of the sales and transaction manager to find a way to get the right vehicle and the right deal.

Sales

I knew what I wanted, and the price I was willing to pay. Staff helped me to obtain the car and fulfill my wish. Politeness and respect were evident throughout the transaction, time was never a hindrance.

Sales

Very professionally throughout and kept regularly updated on delivery of new car

Sales

Hassle free

Sales

The process of buying our new BMW X1 was pleasureable fro start to finish. The Sales Executive was very pleasant, attentive and understanding to our needs whilst the in showroom hospitality and experience was also excellent.

Sales

Nothing went wrong, and staff were friendly and helpful throughout.

Sales

Chris Barnes and Simon Parkinson ensured everything went swimmingly

Sales

As always sales staff where knowledgeable and treated us like valued customers.

Sales

Very professional, all questions answered and finance details explained fully

Sales

Great saleman, knowledge, professionalism. Staff very polite and respectful. Good coffee too :)

Sales

Colin and Simon both spent a lot of time with us to get the right car at the right price what more can you ask

Sales

Excellent experience.

Sales

Exemplary service and customer focused attitude by James Hurn throughout the entire process lasting around 9 months.

Sales

Excellent service, whole process made simple and easy.

Sales

Everything well explained to us and all our expectations met within agreed timescales

Sales

Very helpful no pressure sales

Sales

Good Service all round.

Sales

Because of the excellent service we received from all staff at the branch and specifically Jamie Waite.

Sales

Jason Westgate delivered an exemplary level of service. He was happy to spend as much time as required answering questions with patience to ensure I made a well informed choice.

Sales

MORE THAN SATISFIED

Sales

Plenty of space in the showroom and attentive staff.

Sales

Poor service at first, but then changed sales person and it was a totally different experience. Sorted out by the manager, better 2nd time round..

Sales

The car was in the exact day as predicted, excellent service from the sales team.

Sales

The service we had was fantastic. Right from the initial engagement with Nuala she filled us with confidence and provided a great customer experience, dealing swiftly with an issues that arose.

Sales

looked after very well, answered all my questions. delivery went very smoothly

Sales

The process was completed quickly and efficiently. We were clear of the financial terms under which we could buy a new car and the BMW team, particularly Colin Chandler, worked with us to deliver a solution within these terms.

Sales

Very friendly, pleasant and welcoming sales person

Sales

Felt I was treated fairly and it was an enjoyable experience

Sales

I got a very good deal on a new late 66 reg Series 3 Tourer. Pleased to be given the choice and very helpful sales staff.

Sales

Friendly enthusiastic staff, polite and eager to please.