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Chris yeomans proactive and good communicator
The only thing letting it down was the car valet. Very very poor and to be honest would of been better not to have done it.
polite and efficient service person, did everything they said they would, even valeted the vehicle!
The staff were professional, helpful and did everything possible to make my experience first class.
Please note it was Cooper Reading not Norwich.Well organised, easy drop off and good value with the Service Pack.
Very difficult to book appointment, 3 calls telling me try more local dealer even though this is my choice in the area.Trying to blame me for issues with instead of them being a fault.The service advisor faith sorted it all but bad first impression.
Problem resolved and car returned in excellent state having been cleaned inside and out.
Everything carried out courteously and efficiently.
The staff did everything to ensure that I was completely satisfied.
Staff polite and engaged at all timesCar repaired in timeframe quotedCar cleaned and well presented when work completed
Although there was a small problem caused by my request to swap dates this was dealt with in a prompt, courteous and pleasant manner, perfect service in my opinion
Fantastic service, friendly staff as always
They over analysed the problem. They did not apply the fix they said they would on the day they had the car. They had the car over night to applied the fix they said they would in the first place! This meant a second (unnecessary) journey for me.
Very friendly and efficient
Very good service
Everything completed as expected with a friendly service
Everything done on time, and I was kept informed by the service person
Always a great service from all the staff.
The two problems I had were sorted and I was given help and information on different points on the dashboard that I had forgotten
Faultless service. Work done clearly explained.
Everything went according to plan.
Problem with Cars AC was dealt with quickly, there and then, avoiding the need to return to the garage. Staff kept me well informed of the issue and progress with the work.
Faith on the service desk was extremely helpful, very friendly, clear and made sure everything I needed was accounted for.
Very professional approach, presentation of staff and premises
Prompt and courteous service. Very helpful and professional. Car cleaned on return.
fitting parts on the car that I didn't want as the car is due for disposal soon. dealer sought permission from a managed solutions provider listed on the system even though they had my number
All work complete and on time.
Could not fault service,very satisfied with every aspect.
All very efficient
I want to massively THANK 2 people at BMW Cooper Norwich, Nuala has always looked after me and helped me out, she also passed me on to a lady called Faith who help me with my problem they really did put me first! GREAT CUSTOMER SERVICE & LOYALTY
Timing, information given as well as assistance with additional services (tyres) were faultless as was the courteous customer care.
Very competent and efficient staff everything done to time.
Efficient service from all staff
The car had a couple of issues1.Problem with front brake discs.2. The rear bumper had been remove at some point in the past, and had not been correctly reinstalled, one of the clips was not aligned and missing fixings from the rear diffuser.
Fitted me in for a service at short notice and as a waiting customer completed the work very quickly
Quality service & knowledge of staff
Contacted branch to let them know that my battery had been playing up for a few weeks as I bought from here.Was told to bring it in.After a couple of hours . New battery £266!Was never told I was footing this bill until collection..Bit annoying .
Because everyone involved was very helpful
They assumed something and proceeded to replace at the cost of Carrs@Bury & it has not fixed the problem - which I believe is a warranty issue.Window wipers had a delay in responsiveness - now they drag across screen - where is the testing/checking?
From the minute I walked into the showroom to finally picking up my car which covered 3 visits, the customer service was second to none.Friendly, helpful, knowledgable, patient and no pressure selling.
Friendly , welcoming and efficient
Efficiently carried out within the time given. Helpful service in taking us across to nearest shopping area and collection. And it was lighter on the pocket than anticipated!
The whole experience was absolutely impeccable
Everything dealt with in the quoted time frame and explanations of actions taken given
No loan cars available and car cleaning was not up to the standard I would expect
Great customer service
Meticulous attention by Faith
Had a issue with a previous visit and one of your customer service people called me and was excellent and helped me resolve the issue extremely fast I can't remember his name but he introduced himself when I returned to cooper
Very professional team. Knowledgeable, courteous and they listen!
Very efficient, everything attended to as requested.Vehicle returned beautifully clean inside and out.
Very impressed prior to our appointment as Dale had emailed a video of the car we were to test drive. Very professional service from all the staff and more than happy with the outcome - the purchase.
Fantastic and reliable service.
I would also like to mention parts who are always very helpful.
Easy booking process, no waiting around, staff were knowledgeable, efficient, friendly, helpful.
All went very smoothly but it was only a phone call - never visited the place
Good, polite friendly service. Helpful advice regarding brakes and tyres.
Competitive price, god service, good coffee, took a while but this was due to an issue which was out of the control of the BMW centre.
good service, staff were friendly and helpfull
Perfect. What lovely people with a great atmosphere in the whole of the Service department. Both Mark swift and Mark Ames with the department provide excellent customer service through their team
All done as requested. Friendly helpful staff.
The work (MOT) was completed as advised.
Service let down be the inclusive valet off car 1 wheel not washed and general water and dirt marks on car and not hoovered inside rather do it myself
Polite, professional, competent
Excellent customer service. Polite and friendly to deal with. Good communication in advance. Car collected and returned on time.
Having purchased our BMW from Coopers, and being extremely impressed with the whole purchase process, I have now had my first service and this department of the company is equally impressive. I received excellent service all through the process.
Helpful service staff, kept informed all the way and quick
Staff extremely helpful and experienced
Problem quickly and efficiently remedied under warranty
Didn't pick car up until 11. Asked for car to be back by 3 but didn't turn up til 4.
Staff kept in touch all day with what work was needed, what the cost was and whether I was happy to proceed.
Job done quickly and efficiently. Thanks to Mr. Bracking and Mr. Swift for sorting out the issue.
service was fine ,i have a service pack with my car but it still costs me £15 to have a loan car this is crazy?
My car had a problem and was dealt with quicker than expected
First Class Service from all staff and service.
the repair was done very quickly. and car returned all cleaned
The staff were very good with booking my car in and soon had my problem sorted
Because they completely fixed the rattle
Service was undertaken professionally
as usual the service was excellent
All attended to promptly, efficiently and courteously
All good but I did want my software upgrading & told that this is a £99 option.... On a £70,000 BMW 640D with a 5 year service pack...... Seems a little peny pinching.
Excellent customer service.
Couldn't do enough for me and always so helpful.
Nothing is ever a problem
Excellent and courteous as normal. Kept me updated throughout
Vehicle mot offered at a discount and was carried out efficiently and timeously
First class, from being prepared for my visit, everything in place and an explanation of items covered.
Delivered a service that went beyond my expectations
I have been a customer at Cooper Norwich for just over 10 years and I have had excellent customer service at all times. Would recommend to all BMW owners in this area.
They were most helpful and soon sorted the problem out.
Very good customer service
Everything done as agreed and on time.
The efficiency and professionalism of the staff
Mark Swift went to every length to ensure that I was kept on the road by arranging a loan vehicle, and then kept me informed about progress with the repair to my car.
brilliant ream work...as usual!
Great customer service!
As always, the staff were very polite, friendly, helpful, and kind. They invited me to have a coffee while I waited and looked at new models, and provided brochures and pricelist information to help with my next purchase decision.
Very efficient and up front
Pre service contact, kept informed and you met my needs for timing
First impression on the professionalism continued right through to the point where I collected the car. I was treated with respect, kept informed of required work and potential costs.All cooper staff I encountered made me feel very welcome.
I feel that I was listened to and my faults were resolved first time.
Service carried out while I waitedAll in the time scale quotedCar returned cleaned and vacuumedOn top of this I was also kept refreshed with excellent coffeeTop class service, very happy
staff were very helpful and made every effort to provide the vehicle - they kept me informed at all times regarding the progress of the transaction
Louise in the service centre did a good job explaining the service schedule for the car going forward which helped justify the cost.
Great process to arrange service, good pre-visit contact from dealership. All on time and returned to me cleaned.
Have always been treated well by Cooper York
Jonathan Robinson - the best
It was a BMW recall and the work was carried out whilst I waited.
It reflects the experience I had.
Health check great! However, offered a clean and vacuum afterwards and debris was left in my car and a dirty mark on the side. I appreciate this is free but if you're going to offer it then it should be done properly. Site staff very professional!
The problems with my car changed over the day
Did diagnostics, called to tell problem and cost. Executed. Very professional
Issue sorted with no drama or issues.
No complaints all went very well
Professionalism of salesman Ease of whole service
Both Will and Simon were really competent and pleasant to deal with. Efficiently sorted out all aspects and no one was pushy.
The Salesman, Will Smith, was very helpful and patient with me and found me the car I was looking for.
Christina Drabble was lovely and made the whole experience and transaction very easy.
Excellent service care and attention from everyone
Gavin O'Grady was extremely professional and an excellent communicator.
This is our second purchase from Cooper BMW in Norwich and the service given by Gavin O Grady has been excellent. All the other staff are very friendly too.
Getting just the car and spec was made so easy to do dealing with Colin Candlerand Chris Hunter sorting out the finance package was much the same.Both men extremely proffesional.
They valued me as good customer.
Once I had made my decision to purchase a car I wasn't very patient in terms of waiting for the build/delivery process. Much of this was outside of the sales person's control. They did provide regular progress updates, but the delivery date slipped.
All staff were most helpful to us also afterwards been in communication to see how we are enjoying the new car
Very efficient, professional and friendly service.
The staff were friendly, efficient, not pushy.
Everything was so professionally and Jason at Coopers came in on his holiday to perform the hand-over.
The sales executive Colin Chandler was at all times very professional, courteous and kind. I could not fault the process at all, he went out of his way to get me the deal I could afford, this meant that I saved many thousands of pounds.
I was given excellent help on what car would best suit me due to my size I had previously owned a BMW X5 but the new models were now to big for my needs. Your staff were superb in helping me compare cars and eventually suggesting a Gran Turismo.
Excellent service from Coopers BMW in Norwich. We had already done our research and knew what car we wanted and the specification. Coopers were very helpful and the car was delivered on time.
Receptive and interested In clients needs.Very helpful
very friendly and helpful sales assistant
I received a good explanation as regards to PCP.
The salesperson was very helpful and the whole process went smoothly, the only slight negative was the confusion over how long the car would take to be delivered.
It is a professional and courteous service at Cooper Norwich.
First BMW purchase. All staff friendly, professional and knowledgeable
Couldn't be more helpful
Prompt and friendly service. Found us a car which satisfied all our requirements.
Fast efficient service
Excellent pre and post customer service from Gavin O Grady. He is knowledgable, kept me informed of the process throughout and made the purchase entirely enjoyable. A real ambassador for BMW.
Excellent service but unfortunately one of the extras I ordered was not available at time of pick up and I am still waiting for the item to be delivered and fitted. It was a dog guard for an X5.
Being new to BMW, we didn't know what to expect but we would highly recommend Cooper Norwich to anyone.
I was treated well
The sales people put aside a great deal of time to hand over the car, explain its features etc., even though they were clearly very busy, and working under some pressure.
couldn't have been more helpful or friendly
prompt and attentive service